Account Manager - Outside Sales and Retention
Company: Republic Services
Posted on: January 15, 2022
POSITION SUMMARY: The Account Manager is responsible for
proactively maintaining and retaining relationships with existing
customers for permanent commercial and industrial waste services in
an assigned territory. Additionally, the Account Manager is
required to increase the level of penetration in his or her
existing customer base by selling the full suite of Republic
Services products.PRINCIPAL RESPONSIBILITIES:
- Effectively maintains and retains existing customers by
building effective long-term relationships and customer
- Develops and maintains a thorough knowledge of the Company's
available services, lines of business, pricing structures, and
offers additional services as appropriate to assigned existing
- Performs contractual re-signs on existing customers to extend
customer relationship and increase customer profitability where
- Responds to all cancellation requests in alignment with the
established escalation policy.
- Proactively communicates with or responds to customers in
support of company pricing initiatives.
- Utilizes Salesforce on a daily basis, schedules and documents
all activities such as calls, meetings and proposals.
- Responsible for capturing customer emails, minimizing rate
restrictions and customer credits.
- Increases customer penetration by selling full suite of
Republic Services products.
- Regularly meets with Sales Manager to review weekly customer
retention and relationship activities, progress versus goals and
status of key customer relationships.
- Partners with the operations team, when needed, to address
customer services issues.
- Builds relationships and increases Company visibility through
participation in Company-sponsored activities, trade shows, chamber
of commerce events and other similar activities.
- Performs other job-related duties as assigned or
- Waste or transportation industry experience.MINIMUM
- Bachelor's Degree or 3 years of relevant sales experience.
- Minimum of 1 year of relevant sales experience. (Required)
- Valid driver's license. (Required)
Bonus Plan Details (if applicable): Bonus - Sales Commission Plan,
Republic Services is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, sexual orientation, gender
identity or expression, national origin, age, disability, protected
veteran status, genetic information, or any other characteristic
protected by applicable law.
The statements used herein are intended to describe the general
nature and level of the work being performed by an employee in this
position, and are not intended to be construed as an exhaustive
list of responsibilities, duties and skills required by an
incumbent so classified. Furthermore, they do not establish a
contract for employment and are subject to change at the discretion
of the Company.
Keywords: Republic Services, Seattle , Account Manager - Outside Sales and Retention, Executive , Seattle, Washington
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