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Deputy Director-Passenger Success

Company: Sound Transit
Location: Seattle
Posted on: January 15, 2022

Job Description:

Important information pertaining to our COVID-19 protocols can be found here.Salary Range: $105,000.00 to $185,000.00GENERAL PURPOSE:Under general direction, and within the agency's mission, establishes procedures and systems to support passenger success. Key focus areas include: Supporting passenger success for people without housing homes or shelter and people in crisis. Responsible for working with internal and external stakeholders to ensure work program established is in coordination and collaboration with state and federal agencies, counties, cities and community organizations. Serves as the primary subject matter expert at Sound Transit on matters related to homelessness and social wellbeing of Sound Transit passengers. Serves as strategic advisor on these communities of focus to Chief Passenger Experience and Innovation Officer and other top level leaders within the agency. Provide oversight to Fare Compliance initiatives including Fare Ambassador and Youth Engagement programs.ESSENTIAL FUNCTIONS:The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.Manages Communities of Focus body of work in coordination and collaboration with interagency partnersPartners with Sound Transit departments and project leads to assess needs, problem-solve, test ideas, identify and secure funding, develop metrics and implement results supporting passengers success in their journeys; utilize key performance indicators and qualitative data to baseline, measure and monitor program performance over timeRepresent the body of work described in this job description at the Board and relevant subcommittees and subareas, and at Executive Council meetingsProvide oversight to Fare Compliance initiatives including Fare Ambassador and Youth Engagement programs.Develop and manage program budget;Establish and manage direct partnerships with relevant community based organizations, state and other local governmental bodies and other transit agency partners to support the program and passenger successCollaborate with Government and Community Relations and Legal to ensure relevant policy development aligns with program direction and approachesWork with Grants to identify and pursue relevant external funding opportunities as appropriateSupport development of Restroom Policy and program activities and communities of focus engagement activitiesProvides support to the division/department on matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.It is the responsibility of all employees to integrate sustainability into everyday business practices.Other duties as assigned.MINIMUM QUALIFICATIONS:Education and Experience:Bachelors Degree in public policy, public administration or a closely related field and six years of experience in transportation or public policy that includes stakeholder coordination on high profile issues; and four years leadership, budgetary, planning and workforce management experience; OR an equivalent combination of education and experience.Required Licenses or Certifications:None.Required Knowledge and Skills:Local and national issues and trends related to homelessness, mental health crisis response programs, substance use disorder treatment and supportive housing services; preferably with local knowledge of stakeholders and issues specific to the Puget Sound regionBest practices and historical context of the role between law enforcement functions and health and social service functions, including homeless and mental health servicesMethods and techniques of effective communicationPrinciples and practices of government budget development and managementPrinciples and practices of program development and administration.Project management techniques and principles.Knowledge of basic research methodologies.Pertinent federal, state, and local laws, codes, and regulations.Negotiation principles and practices.Principles of business letter writing and basic report preparation.English usage, spelling, grammar, and punctuation.Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.Basic principles and practices of governmental budget preparation and administration.Principles of supervision, training, and performance evaluation for staff ranging from entry-level to highly experienced senior level.Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.Negotiating contracts and agreements that fairly protect Sound Transit's interests, and ability to support others involved in negotiations.Managing complex projects and making decisions in fast-paced, difficult environments.Preparing and analyzing complex data and comprehensive reports.Public speaking and in developing and delivering presentations and presenting ideas and concepts orally and in writing.Responding to inquiries and in effective oral and written communication.Applying advanced project management techniques and principles.Working cooperatively with other departments, Agency officials, and outside agencies.Developing and monitoring departmental and program/project operating budgets, costs, and schedules.Supervising, leading, and delegating tasks and authority.Physical Demands / Work Environment:Work is performed in a standard office environment and/or remotely.The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Sound Transit, Seattle , Deputy Director-Passenger Success, Executive , Seattle, Washington

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