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Consumer Insights Manager- Onsite or Remote

Company: Staples Stores
Location: Seattle
Posted on: January 15, 2022

Job Description:


Staples is focused on our customer and our community. As a Consumer Insights Manager for Staples, you will be responsible for insights across a variety of programs and projects including shopper, trend, product, business services, and promotions. You are a good storyteller that can weave insights into an engaging presentation and have experience in project management and the mechanics of Insights (questionnaire development, reporting and timeline management) with survey software skills.

Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.

Key Deliverables

  • Creates comprehensive analyses that leverage previous projects' learnings, trends and internal analytics to fully inform the marketing and brand teams on consumer insights.
  • Continuously monitors retail and consumer trends and reports to key internal stakeholders leading important trends for retail and innovation.
  • Presents findings and implications to the marketing team as well as Senior Leadership, showcasing a strong command of research acumen and business knowledge focusing on actionable insights and recommendations that impact the business.
  • Manages and oversees the work of vendor(s) for questionnaire development, data collection, reporting and presentation of findings. Ability to lead custom research projects independently.
  • Monitors project plans and schedules to deliver projects on time. Manages vendors to deliver high quality work, negotiates cost and manages budget for each project.
  • Collaborates with agency partners and internal analytics to develop an Insights framework including business impact tracking.
  • Develops, programs and analyzes online surveys as needed.

    Get great perks.
    • Generous amount of paid time off and bonus plan
    • 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits
    • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
    • On-site, discounted childcare, fitness center and dry cleaners in Framingham, MA corporate office
      Essential Skills And Experience
      • 4-year undergraduate marketing or social science degree with marketing research and statistical courses.
      • 5+ years' work experience in consumer insights project management. Strong project management and communication skills required.
      • Willing to travel occasionally.
        Preferred Skills And Experience
        • Experience in quantitative and qualitative research design and data analysis required including segmentation and customer decision journeys.
        • Proven experience with survey questionnaire design and ability to write and/or edit surveys for complex topics.
        • Ability to synthesize multiple data sources (primary insights, analytics data, trend and syndicated data) to drive strategic recommendations to internal teams.
        • An analytical mind, able to manage details but also see the big picture to tell the story. Strong storytelling skills needed.
        • Experience programing in online survey tools (i.e., Qualtrics, Dscout and MFour) and insights dashboard creation/maintenance skills a plus.
          Click to learn more about the employee benefits, programs and perks offered at Staples.

          Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Keywords: Staples Stores, Seattle , Consumer Insights Manager- Onsite or Remote, Executive , Seattle, Washington

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