Office Manager- HMS Ferries - Steilacoom, WA
Company: City Experiences
Posted on: January 15, 2022
City Experiences is seeking an Office Manager for our operation
in Steilacoom, WA.
This person will be adaptable, dynamic, and embody City
Experiences' RESPECT Service System.
City Experiences' passion is to provide amazing experiences on land
and water. Our 40-year success through organic growth and
acquisitions has resulted in a portfolio of over 25+ brands that
welcome upwards of 30 million guests/riders annually. If you're an
enthusiastic team player who thrives in an environment where
communication, creativity, and cooperation are encouraged, this may
just be the opportunity for you.
About The Opportunity
The Office Manager provides general administrative support,
coordination and project specific assistance to the General
Manager, employees, and client for the Pierce County, WA ferry
operation. Duties can include, but are not limited to, performing a
variety of general office and administrative functions as assigned
by the General Manager, Division Office, or Corporate office
personnel. The Office Manager directly supervises the Ticket Agents
and Terminal Maintenance
Essential Duties & Responsibilities
Safety First. Be an active advocate of, and participant in, the HMS
Safety Culture. Safety shall remain the highest priority at all
Remain true to and champion the Company's Core Values and Code of
Consider reliability and efficiency with regard to Company
Provide onsite ticket office management to include ticket agent
staffing, scheduling, HR, ticket system training, ticket agent
training, mentoring, counseling and discipline.
Administer ticketing system to include Point of Sale (POS) ticket
system, Inspector Devices, online and phone apps, cash drawer
reconciliation, and system reports; ensure identified updates and
improvements are processed timely; must be prepared to work in
Ticket Agent role if necessary.
Coordinate and schedule meetings via MS Outlook and any other
applicable site calendar(s)
Assist with administration of Human Resources related tasks as
defined and distributed by Corporate Human Resources and/or the
General Manager, including but not limited to: new employee
orientations, communication of policies and processes, disciplinary
action and termination paperwork processing, assist with insurance
enrollments, submission of payroll information, and documentation
to Corporate Payroll Administrator.
Assemble Employee Handbooks and Crew Training Binders as needed, as
well as assist with and administer employee training as required
and lead the input of information into the training database.
Manage site filing and organization to include: maintenance of
Company files of all types, sort and distribute mail, maintain
clean and efficient office operation, maintain office supplies (to
include postage and shipping/mailings), answer phones, and handle
day-to-day issues for site.
Present professional level of customer service and appearance to
all clients, both internal and external; serves as Company contact,
along with General Manager, to client and guests/passengers.
Must work well with employees at all levels of the
Office Manager - PCF Rev 012018 AL
Administration / Financial
Assist with development of routine correspondence and any other
required documentation as requested by the General Manager,
proofread, and edit materials as necessary.
Assist with client billings and maintenance of AR files; handle
purchasing and vendor relations.
Manage and update operations budget on continual basis; ensure
budget and applicable reports are available upon request.
Create reports in various programs, primarily MS Excel, in order to
maintain organization of office for both self and General Manager
to include: tracking, site information maintenance and analysis,
and ability to have reports/info on-hand if requested at a moment's
Perform other duties as assigned.
Requirements & Qualifications
Bachelor's Degree, from an Accredited Institution, preferred
Valid Transportation Worker Identification Credential (TWIC card),
and/or ability to obtain and maintain
Valid Driver's License
Copy of DD214, if Veteran status
Demonstrated knowledge of general office etiquette and
Excellent written and verbal communication skills with employees at
all levels of the organization
Must have outgoing personality and willing to train groups of
employees, as well as serve as liaison with both vendors and the
Must be organized and able to maintain an efficient office
Must be proactive - able to anticipate needs of General Manager,
employees, HR, etc. and act accordingly
Must be willing to work in as well as adapt to an ever-changing
Must have maintain a positive attitude
Must demonstrate high level of reliability, be able to prioritize
multiple tasks and be attentive to detail
Advanced skills in Excel, Word, PowerPoint, Outlook
Minimum five (5) years' experience in similar role; role within
Maritime, Construction, or Maintenance industries preferred
Must be at least 18 years of age.
The RESPECT Service System embodies City Experiences' mission,
vision, values and operating principles. By creating a company
culture that puts RESPECT at its core, we believe it will drive us
to achieve our goal of becoming a Global Experiences and
City Experiences is proud to be an Equal Employment Opportunity and
Affirmative Action employer. We prohibit discrimination and
or/harassment of any type, including but not limited to
discrimination and or harassment based upon race, religion,
religious creed, color, national origin, ancestry, citizenship,
sex, sexual orientation, gender, gender identity, gender
expression, age, pregnancy or relation medical conditions,
childbirth, breastfeeding, parental status, veteran and/or military
statue, disability (physical or mental) medical condition, genetic
information or characteristics, political affiliation, domestic
violence survivor status, marital status, or other characteristics
prohibited by federal, state, or local law. Additional, City
Experiences participates in the E-Verify program in certain
We encourage qualified applicants with arrest and conviction
records to apply.
Keywords: City Experiences, Seattle , Office Manager- HMS Ferries - Steilacoom, WA, Executive , Steilacoom, Washington
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