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Assistant Store Manager

Company: Glassybaby
Location: Seattle
Posted on: January 15, 2022

Job Description:

ABOUT THE ORGANIZATIONWe hand-blow glass with color and light for people who love to give kindness. glassybaby began in 2001, when Lee Rhodes dropped a candle into a colored glass votive after being sick from cancer. The calming light gave her peace, and a flicker of hope. This hope helped her to heal, and inspired a mission and business devoted to providing the same hope and healing to people, animals and the planet. glassybaby values Giving The reason glassybaby exists is to give. Family We are a community of kindness. everyone is welcome. just bring a story. Downright Uplifting Each votive with a motive is to lift spirits and spread hope. Sustainability Our handblown glass products are made from the earth, and we are committed to protecting it. We love dogs Dogs don't judge, and neither do we, for goodness sakeCATEGORY RetailPOSITION Assistant Store ManagerDescriptionJob Summary: Assist the store manager the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Develop a strategic plan that maximizes the physical glassybaby locations to promote the brand and increase sales through events. create and evolve event opportunities, pursue new event relationships + continue existing relationships. Essential Functions: Sales:

  • Meet/exceed monthly budget.
  • Implement store merchandising and promotions to maximize store traffic and sales.
  • Provide excellent customer service by phone and in person by clear communication, transaction efficiency and kind demeanor.
  • Foster customer partnerships through sharing giving stories, email sign up, community outreach, in order to spread brand awareness and increase sales.
  • Conduct outreach via networking, researching, contacting local businesses, community organizations, and giving partners in order to increase rentals and sales.
  • Ensure merchandising, maintenance, rental program, events cleaning and brand awareness is executed.
  • Brick + mortar manager will provide weekly updates on production, products, packaging and marketing to communicate with all sales associatesSales Associates:
    • Train and develop store staff to reach their highest potential and customer service.
    • Represent glassybaby brand.
    • Write schedules and address staffing needs by planning, preparing and distributing work schedule.
    • Set clear expectations for sales associates behavior and maintain consistency with glassybaby handbook.
    • Accountable for budgeted labor hours and expenses provided by brick +mortar manager.
    • Train all sales associates on POS/square.
    • Communication with sales associates on glassybaby marketing, giving, and general information on the company.Inventory:
      • Process transfer requests and receive transfers.
      • Record exchanges daily in NS. all exchanges to entered and completed daily.
      • Perform daily, monthly and quarterly inventory counts when asked.
      • Daily review of negative inventory report.
      • Work with program/information manager on discrepancies with inventory in NS.
      • Communicate with WH manager with transfer, packaging, expenses and collateral requests.
      • Clear communication with all sales channels on inventory management.Events:
        • Schedules, produces, and conducts events; determines profitability expectations and results.
        • Handles operational aspects of events: answering phone calls & emails, managing paperwork, etc.
        • Reaches out to new audiences in order to increase events & sales, and spread the glassybaby mission to new audiences.
        • Provides weekly update of all activity and plans, including outreach.
        • Ensures that onsite event space & facilities are clean, organized, and well-functioning. In particular, cleans kitchen thoroughly and clears event space of all production materials before each event.
        • Works closely with all related glassybaby departments (production, fulfillment, sales, and marketing) to be sure stock is available & deliverable, staff is scheduled, marketing materials (if necessary) are produced & shipped, and event is run well.
        • Provides quality expertise and service to customer to achieve a successful event.
        • Arranges for proper staffing (for hands-on and glassblower demo events), notifies staff of upcoming events, and coordinates guest staff "flow" at events.
        • Attends events in sales/marketing/customer relations/hostess capacity in order to ensure thorough customer satisfaction & obtain potential PR/marketing information (photos, stories, quotes, referrals, etc.)
        • Conducts post-mortem with customer to ensure satisfaction and gather useful feedback, increase probability of a repeat customer, and solidify an ongoing quality relationship.
        • Trains new event staff on POS and event on-site procedures.
        • Organizes required catering services and any needed equipment (tables, chairs, sound system, extra sales terminals, etc.)
        • Directs glassybaby and partner marketing teams on event-related marketing, social media, and promotional pieces.
        • Creates and maintains relationships with preferred vendors.
        • Coordinates billing & payment procedures with customers.
        • Pack up all glass blown items for clients. Ship when necessary.
        • Determines appropriate responses to problems and emergencies.PM21POSITION REQUIREMENTS Qualifications: Education/Experience/Certifications/Licenses:
        • High school diploma or GED
        • Three (3) + years retail experience
        • 1-2 years' experience supervising employees Knowledge, Skills, and Abilities:
        • Professional and courteous
        • Clear verbal and written communications skills
        • Self-starter and proactive
        • Kind and courteous customer service skills
        • Ability to manage employees Physical Demands: Ability to lift to 35 pounds. Frequent sitting and occasional walking. Must be able to speak and hear well enough to conduct conversations. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to work in an environment where noise level is usually moderate. Regular use of hands to finger, handle, or feel; must be able to reach with hands and arms. glassybaby offers a generous range of benefits including:
          • 401k including personal financial consulting
          • Medical, dental, vision
          • Employer paid life insurance
          • Voluntary additional life insurance
          • Short term disability
          • Supplemental health care policies
          • Paid time off and paid holidays
          • Pet insurance
          • Flexible spending account (FSA)
          • Health savings account (HSA)
          • Employee advantage discount program (savings of hundreds of naturally recognized outlets including travel, lodging, entertainment, shopping, shows, car rental and more)
          • Employee Assistance Program (counseling and referrals on everything from financial to mental health needs) FULL-TIME/PART-TIME -unspecified-EXEMPT/NON-EXEMPT Non-ExemptNUMBER OF OPENINGS 1LOCATION SeattleEOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: Glassybaby, Seattle , Assistant Store Manager, Executive , Seattle, Washington

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