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Facilities Services Program Manager

Company: Nordstrom
Location: Seattle
Posted on: January 16, 2022

Job Description:

Job DescriptionAs a Facilities Services Program Manager, you'll manage multiple soft services programs across retail, supply chain and corporate buildings and ensure all assigned program deliverables are being met or exceeded. You will provide technical expertise in the creation and management of program protocols for both JWN and supplier programs. For contracted services, you will partner with key business stakeholders and Strategic Sourcing to source and manage various suppliers through strong contracts and business reviews. A day in the life... -- Develop and manage multiple programs that span all JWN business units -- Provide technical expertise to the creation and auditing of all program processes/protocols -- Develop strong relationships with key business partners to understand business needs and translate into program improvements -- Own supplier onboarding processes, ensure suppliers are familiar with JWN processes and systems -- Develop strong relationships with key suppliers and develop strong network within the industry -- Facilitate resolutions of supplier issue escalations -- Determine root cause analysis of supplier service or product failures -- Ensure suppliers are compliant with existing contracts and field managers understand contract terms and conditions. -- Collect data, survey results from cross functional team and report to key leaders -- Measure and track supplier performance through the development of a supplier management program -- Develop effective KPI's for all suppliers and continually revise existing KPI's. -- Meet with suppliers regularly to review performance to provide feedback from the business -- Understand the needs of the business to ensure facilities provides the appropriate levels of service -- Partner with Strategic Sourcing to develop strategies around suppliers and services that align with changing business requirements. -- Collaborate with Performance Manager to deliver Supplier Management dashboards and reports that provide insights to business to all levels of leadership. -- Collaborate with other business units for learning, best practice sharing, innovation, and standardization opportunities -- Ability to identify and act on continuous improvement opportunities through innovation and value engineering -- Assist sourcing team with bid preparation, data collection and analysis, market research and strategy development -- Deliver program improvements to existing processes and identify opportunities for further improvement -- Collaborate with Continuous Improvement manager on new or updated processes You've got this if... -- Bachelor's degree in related field strongly preferred -- 5+ years' experience in supplier management including contract administration -- 5+ years in facilities management -- Seasoned in program management -- Previous experience creating and and delivering original program documentation including SOP's, Contract Terms, SLA and MSA's. -- Strong written and verbal communication skills -- Self-driven and curious about all aspects of the business that drives identification of opportunities -- High degree of independence, initiative, responsibility and accountability -- Ability to handle complex issues, delivering projects on time -- Ability to work virtually with other colleagues -- An ability to influence, drive and deliver change with business partners, peers, team members, stakeholders and leadership -- Excitement for the opportunity to redefine the future of Nordstrom Facilities -- Exceptional attention to detail with the ability to consistently produce accurate work, manage time, multi-task and prioritize work. -- Strong proficiency in Microsoft Office, especially Excel to combine (VLOOKUP) and manipulate and analyze (PIVOT TABLE) data into formats suitable for analysis and business recommendations -- Ability to influence and affect outcomes with people outside of the organization

Keywords: Nordstrom, Seattle , Facilities Services Program Manager, Executive , Seattle, Washington

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