Director of Property Management Operations

Company: The Neiders Company LLC
Location: Seattle
Posted on: January 17, 2022

Job Description:

Director of Property Management Operations - Full Job Description None Specified - About the Organization The Neiders Company

Providing Affordable Housing since 1987
LIHTC & HUD Certified

The Neiders company is a fully integrated real estate investment firm located in Seattle, Washington. Our company's culture remains our strong foundation and is key to our success. We currently own and operate affordable housing communities in Washington, Nevada, and New Mexico, with other markets under consideration. We take pride in celebrating our employees by creating a family-like atmosphere, providing continuous mentorship, and establishing an open-door policy.
The Neiders Company is an equal opportunity employer that provides over 190 employees with competitive wages, training and resources, benefits packages, and career growth opportunities. Financial strength, smart acquisitions, and demonstrated expertise in repositioning assets in affordable and growing markets has allowed our company to enjoy steady growth for over 30 years. We are honored recipients of four INC 5000 awards, and we proudly support civic, community, and charitable causes in every market we serve.

The Neiders Company aspires to conduct business with the utmost integrity, consistency, and quality in all our endeavors. Affordable housing is central to our operation, and we believe residents deserve to be treated with respect and compassion and wherever possible, resources to qualify for leases.

Our Values:
Integrity- Performing in an honest, respectful, and correct manner in both thoughts and actions.
Consistency- Providing harmony of experience with professionalism.
Quality- Delivering care and service that exceeds the expectations of those we serve.


Description Job Title: Director of Property Management OperationsPay Range: $130,000-$160,000 plus annual bonus + -relocation assistance for the right candidatePay Category: Exempt positionSchedule: Hybrid Model with some office hours in Seattle office each week during standard work hoursWho we are: The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate affordable apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration. The availability and maintenance of quality housing at every price point are essential components of a strong and growing community. We believe that all residents deserve to be treated with kindness and respect, and whenever possible, offered resources to qualify for leases. The Neiders Company is an equal opportunity employer, providing employees with competitive wages, training and resources, benefits packages, and opportunities for career growth.Job Description: We are seeking a dynamic and solution-oriented leader to join the Neiders team. This individual will be responsible for meeting budgeted financial and operational goals through superb leadership over the Regional/Area managers and the Neiders Company portfolio. Strong experience is required in maximizing the performance of a large portfolio and to drive the implementation and execution of property management best practices across the company. This is a critical leadership role in the organization and will be a thought leader to support the goals of the rest of the organization.Essential Functions: Include but are not limited to:Financial Management:

• Take part in formulation of budgets for each calendar year.
• Supports team with duties pertaining to collections, evictions, and other delinquent mandates.
• Manager vendor relationships to stay in budget and negotiate to achieve best case scenario.
• Monitor budget vs performance regularly.
• Review and approve invoices.
• Occupancy stabilization
• Keep detailed track of delinquency and maintain company percentage.Take Ownership:
  • Oversee and direct day-to-day property operations across the portfolio.
  • Train and coordinate tasks with direct reports of all levels with accountability measures.
  • Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificate of insurances.
  • Follow up and follow through on core responsibilities with staff, and upper management.Leadership:
    • Initiates and implements policies and procedures to maintain resident communications (i.e. complaints, services requests, etc).
    • Knows and enforces safety policies/regulations and OSHA compliance requirements.
    • Perform exceptional leadership skills and takes ownership of responsibilities.
    • Ensures that all written and oral communications are within company policy
    • Participate in weekly Tuesday meetings with leadership, always be prepared with reports and employee relations.
    • Set performance goals and metrics with direct reports, deliver reviews, mentor, and develop to ensure staff is properly trained.
    • Drive company initiatives with staff, participate and give feedback.
    • Evaluate situations regarding cost control, turnover, and appropriate delegation of projects.Customer Service:
      • Maintains positive attitude and provides excellent customer service.
      • Practice Integrity by performing in an honest, respectful, and correct manner in both thoughts and actions.
      • Maintain Consistency by providing harmony of experience with professionalism.
      • Ensure Quality by delivering care and service which exceeds the expectations of those served.Building Communities:
        • Abide by Company vision, "Transform Communities, and Transforming Lives".
        • Maintain property image by engaging in appropriate public relations.
        • Partner with community managers on resident harmony by engaging in group activities or events.
        • PM21 Position Requirements Qualifications
          • Bachelor's Degree in Business, Economics or related field required
          • 7-10 years of in Multi-Family Property Management Experience
          • 5+ years' experience in Property Management Leadership Experience
          • Ability to communicate effectively, both orally and in writing
          • Excellent organizational and time management skills
          • Superb critical thinking and problem-solving skills
          • Proficient in Microsoft Office
          • An understanding of Fair Housing Laws
          • CAM, CAPS and/or CPM designation preferred
          • YARDI property management software experience preferredSpecific Job Requirements:
            • Physical requirements: Walking/sitting, bending/squatting, finger dexterity, use of stairs, reaching, and lifting small weight limits, typing, hearing, communication, telephone use, operation of office equipment, reading and writing comprehension, effective listening and speaking skills (telephone, in person).
            • Mental and Emotional Requirements: Must be able to work in a face-paced and customer service-oriented environment. Performs effectively under pressure and meet any time sensitive requirements. Team oriented. Implement exceptional problem-solving skills. Be able to effectively interact and communicate with co-workers, supervisors, guests, residents, venders, and others.
            • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to residency.
            • Know and understand real estate market, current rates, and keep up with REO Schedule.
            • Maintains detailed follow ups, and ensures we are meeting all federal and state regulatory requirements.Benefits and Perks:
              • Medical, Dental, Vision,
              • Volunteer benefits provided by Colonial
              • Well Savings Card and Services
              • Office snacks and ORCA card
              • Holiday, Vacation and PTO available
              • Work life balance
              • Hybrid workplace Location Corporate Office Full-Time/Part-Time Full-Time Exempt/Non-Exempt Exempt Open Date 1/7/2022 Number of Openings 1 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. Front Desk Admin in Las Vegas, NV
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Keywords: The Neiders Company LLC, Seattle , Director of Property Management Operations, Executive , Seattle, Washington