Learning Management System (LMS) Administrator Specialist

Company: Rangam Consultants Inc.
Location: Seattle
Posted on: May 14, 2022

Job Description:

Learning Management System (LMS) Administrator Summary

• The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS).
• The LMS Administrator will also create learning content in a variety of Instructional Design platforms.
• The position will report to the Quality Training Lead. Duties and Responsibilities:
  • LMS Administration and record control of training information with input from users, subject matter experts, trainers and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials
  • Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure
  • Review training form submissions for adherence to good documentation principals, accuracy and completion
  • Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval
  • Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits
  • Build and/or run reports to show user status or other requested information
  • Apply LMS knowledge to provide front line technical support (or escalation) for users
  • Thoroughly research customer requests and questions and provide suggestions for resolution
  • Track and document all incoming customer requests, data entry and filing for department metrics
  • Maintain class offerings in the LMS Ensure Good Manufacturing Practices training records are completed per good document principals (GDP)
  • Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests
  • Utilize a consultative approach and powerful questions in customer interactions and review training requests in order to address actual vs. stated training need
  • Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration. Education/Experience:
    • HS Diploma and 3-5+ years administration/coordination/database experience
    • Good Manufacturing Practices (GMP) within a commercial biopharmaceutical, cellular therapy, or gene therapy industries, a plus
    • Proficient with MS Office, Access, MS Office 365, Learning Management Systems and Instructional Design platforms.
    • (Candidate should be prepared to display Instructional Design project)
    • Ability to follow and repeat procedures and standards
    • Excellent attention to detail
    • Ability to verify own work accuracy
    • Excellent verbal and written communication skills
    • Ability to solve problems using good judgment and discretion
    • High degree of customer service working with internal customers from all levels of the organization
    • Team player with demonstrated strong interpersonal skills and ability to build effective working relationships

Keywords: Rangam Consultants Inc., Seattle , Learning Management System (LMS) Administrator Specialist, Executive , Seattle, Washington