Service Delivery Operations Manager

Company: Apple
Location: Seattle
Posted on: May 14, 2022

Job Description:

SummaryPosted: May 5, 2022Role Number:200375067The Apple Media Products Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. These engineers build secure, end-to-end solutions. They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services. Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values. Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.Key Qualifications

• PAST EXPERIENCE IN SOME OF THE FOLLOWING:
• Being a functional operational manager for a large organization or team
• Analyzing process and policies to ensure effectiveness of organization
• Solving tactical initiatives or issues, as well as thinking long term to drive strategic projects
• Influencing large organizational aptitude to independently network, learn, and influence cross-functional teams
• Good written and communication skills
• Ability to organize, plan, and deliver against key milestonesDescriptionApple Media Products is looking for operational manager to envision and drive tools and processes to support its fast paced growth. Our team is responsible for for running, operating, scaling and supporting the BIGGEST services business in the world. The mission for Service Delivery is to "Empower engineers in Apple to build, run, and evolve services that bring the best user experience to our customers". We are looking for a team player who is able to tackle problems under a tight deadline constraints and deliver imaginative solutions. Responsibilities will include: Lead planning for strategy and goals for the Service Delivery organization Lead planning for key initiatives, working with Engineering, Project Management, Product, HR and Business Shepherd metrics and KPIs that will help drive and improve organization effectiveness vs business objectives Lead yearly, quarterly reviews, with tracking of goals Drive org communications on set cadence and across key initiatives Lead processing and tooling initiatives for standardization across the organization Drive efforts for improving organizational morale and healthEducation & ExperienceBachelor's degree in Computer Science and Engineering or related field 10+ years of industry experienceAdditional Requirements

Keywords: Apple, Seattle , Service Delivery Operations Manager, Executive , Seattle, Washington