Client Manager Associate
Company: Unum
Location: Seattle
Posted on: May 14, 2022
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Job Description:
Job Posting End Date: May 12 Unum is a company of people serving
people. As one of the world's leading employee benefits providers
and a Fortune 500 company, Unum's financial protection benefits
help protect more than 36 million working people and their families
from the financial impact of illness or injury. Unum's two
distinct, but similarly focused US businesses - Unum US and
Colonial Life - are each a market leader in making disability,
life, accident, critical illness, dental, and vision insurance
accessible in the workplace. Headquartered in Chattanooga,
Tennessee, Unum also has significant US operations in Portland,
Maine and Baton Rouge, Louisiana - and over 35 field offices
nationwide. Colonial Life is headquartered in Columbia, South
Carolina with over 40 field offices nationwide. General Summary:
The Client Manager Associate (CMA) is in training to be responsible
for proactive customer management, education, development,
profitable growth and retention. The CM drives, designs, and
executes integrated enrollment, service and growth strategies for
each customer in their block. Principal Duties and Responsibilities
Effectively learn and understand the Pre and Post-Sale Proactive
Client Management, Education, Development, Growth and Retention for
core market Develop and build personal connections with brokers,
enrollment firms and customers for assigned block of business Learn
how to develop and execute on customer-specific business plans
Profitable Growth of the Inforce Block In partnership with sales,
assist in learning how to proactively manage pre-renewal
communication with the goal of improving reenrollment effectiveness
and avoiding renewal distractions during rate guarantee expiration
and anniversary. Develop understanding of and how to leverage
Unum's enrollment capabilities, services, tools, and how to
communicate an enrollment strategy with internal/external partners.
Work closely with ICS Implementation Manager Assist in local
Benefit fair activities with Field Office team Build and develop
enrollment firm relationships for larger customers Develop
Partnership with Sales Rep, Marketing Consultant and Home Office to
Execute on all Strategies - Operating Effectiveness Partner with
key Home Office areas to deliver full service to customers In
partnership with sales rep, provide thorough customer updates,
broker feedback, and other pertinent action items that impact sales
effectiveness Learn to develop and present renewals driving
persistency and profitability May perform other duties as assigned
Job Specifications Bachelors degree or equivalent business
experience required Experience in the employee benefits industry
preferred Licensed to sell insurance in the states within assigned
territory, license required within 90 days from effective date of
hire/promotion Strong growth and sales orientation Develop
understanding of the Unum product and service portfolio Proficient
in Microsoft Office - Word, PowerPoint, Excel Strong technical
aptitude - ability to utilize and leverage technology and systems
Strong negotiation, persuasion and presentation skills Proven
ability to think strategically and act tactically Strong
organization skills/ability to manage multiple demands and
priorities Excellent problem solving/problem resolution With each
customer, projects confidence and enthusiasm about the company
Outgoing, excellent communication skills - both written and verbal
Strong business acumen Ability to work/partner with a close team
Strong relationship management skills Ability to manage conflicts
Results oriented Ability to travel as needed Our company is built
on helping individuals and families, and this starts with our
employees. We want employees to maintain a positive balance, which
is why we provide access to the benefits and resources they need to
invest in themselves. From our onsite fitness facilities and
generous paid time off to employee professional development
programs, we are committed to helping employees live and work their
best - both inside and outside the office. Unum is an equal
opportunity employer, considering all qualified applicants and
employees for hiring, placement, and advancement, without regard to
a person's race, color, religion, national origin, age, genetic
information, military status, gender, sexual orientation, gender
identity or expression, disability, or protected veteran status.
Company: Unum
Keywords: Unum, Seattle , Client Manager Associate, Executive , Seattle, Washington
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