Senior Manager Station Operations

Company: Alaska Airlines
Location: Seattle
Posted on: May 15, 2022

Job Description:

Company Alaska AirlinesRole SummaryThis role is responsible for balancing the strategic priorities while ensuring tactical execution for airport operations programs at Alaska Airlines (AS). As a people leader, the Senior Manager Airport Operations- Seattle leads and establishes priorities for the team to promote process changes, resulting in continual improvement in on-time performance, customer satisfaction, staff productivity and station financial performance while promoting a solid culture of safety and compliance.Key Duties

• Lead team of station managers, operations agents, and supervisors, and establish priorities of airport operations programs that promote process changes.
• Shape the long-term strategy for continual improvement in on-time performance, customer satisfaction, and staff productivity and station financial performance.
• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking across team, development of talent in airport operations, and succession planning.
• Responsible for understanding impacts of airport construction and facilities projects, ensuring appropriate risk mitigations and communicating plans to impacted workgroups.
• Lead and direct the hub's cross-divisional operational performance leadership team and drive root cause problem identification and action plans to resolve failure points.
• Establish regular collaboration with Port leadership and other government agencies (TSA, Port Police, etc.) to ensure Alaska's interests are addressed.
• Influence across team on regulatory, technological, and business changes that involve customer handling operations.
• Shape culture of the team and beyond on safety and compliance through action, presence, and reinforcement of behaviors.Job-Specific Experience, Education & SkillsRequired
  • 7 years of airport operations experience, with at least 1 year of this operations experience in a hub station (SEA, ANC, PDX, LAX, SFO, SAN).
  • 4 years of leadership experience, with at least some of this experience directly leading people.
  • Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
  • Ability to build a positive work environment, which builds effective working relationships across internal divisions and vendor management teams.
  • Proficient in LEAN process improvement principles resulting in a work environment that strives for continual improvement.
  • Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.
  • Proven strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.
  • Extensive knowledge of fiscal control systems, staffing processes, safety and security compliance.
  • Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling.
  • Strong track record effectively managing teams and experience developing and mentoring employees through engagement.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.Job-Specific Leadership Expectations
    • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
    • Inspirational leader who will promote the Alaska values, act with a high sense of urgency, and have unquestionable integrity.
    • Promote a high performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback.COVID-19 Vaccination RequirementWhere permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.Total RewardsAlaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
      • Competitive total rewards package
      • Medical, dental and vision benefits
      • 401k match program
      • Monthly incentive pay plan
      • Annual incentive pay
      • Generous paid time off
      • Unlimited high priority space available travel privileges on Alaska Airlines & Horizon AirApply by 7:00 PM Pacific Time on 5/19/2022Employment Type Full-TimeFLSA Status ExemptRegular/Temporary RegularRequisition ID 2022-8188Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify - employer, where required by law.

Keywords: Alaska Airlines, Seattle , Senior Manager Station Operations, Executive , Seattle, Washington