Client Success Manager 1 - ExamSoft (USA Remote)
Posted on: May 15, 2022
When you join Turnitin, you'll be welcomed into a company that is a
recognized innovator in the global education space. For more than
20 years, Turnitin has partnered with educational institutions to
promote honesty, consistency, and fairness across all subject areas
and assessment types. Over 16,000 academic institutions,
publishers, and corporations use our services: Gradescope by
Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin
Originality, Turnitin Similarity, ExamSoft, and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Japan, Korea,
Mexico, the Netherlands, the Philippines, Ukraine, the United
Kingdom, and the United States. Our diverse community of colleagues
are all unified by a shared desire to make a difference in
education. Come join us, and let's make change together.
ExamSoft is seeking a high-energy and personable Client Success
manage, retain, and grow existing client relations. This person
will report to the
Manager of Client Success. The Client Success Manager will be
proficient in providing
exemplary customer service and driving customer growth.
ExamSoft offers a market-leading assessment-management solution
that supports the
entire testing process, including exam creation, administration,
delivery, scoring, and
analysis. The software delivers powerful, actionable data to assess
ExamSoft is a growing company that hires smart and talented people
who are excited
about their personal growth and development in a fun and
environment. They are excited about the positive impact they have
on education and
the opportunity to change the way people learn.
Responsibilities and Duties
Own all aspects of the customer relationship, acting as both a
trusted partner and a liaison within Examsoft to ensure their needs
Develop and manage strategic client relationships in order to boost
satisfaction, increase adoption, ensure retention, create engaged
customers, and facilitate organic growth
Establish a strategic/trusted advisor relationship with the client
expertise, customer service, and consultative skills, to drive
continued value of
ExamSoft products and services
Own the client renewal process and outcome, discuss contract terms
with clients and keep track of timelines
Attain account growth goals, matching additional products or
services with appropriate clients, educating clients on all offered
products and services --- Keep accurate records of all client
information and communication in CRM system
Participate in team campaigns, following up with targeted clients
to reach goals
Create individual campaigns, targeting clients based off specific
metrics tracked in the CRM system
Facilitate and drive communication between all internal
stakeholders, and document client requests appropriately
Keep ahead of industry developments and apply best practices to
areas of improvement
Represent the Company and team at industry conferences, meet with
clients and prospective customers in person to discuss the Company
and products, gather feedback and communicate feedback
Generate referral leads through client networks and relationship
Create and deliver basic product education webinars to clients and
present ExamSoft content at annual conferences
Outline client goals, follow up with goal check-in calls, track
client success, assist in goal attainment, and complete account
Track client database usage to monitor product usage and tailor
proactive customer outreach
Travel as needed for onsite client visits to provide account
reviews, observe client processes and build customer rapport
Bachelor's degree (or higher) or equivalent work experience
1-4 years of previous experience in client success, account
management, or sales,
ideally in a B2B environment. Preference given to software and
Demonstrated ability to manage 85+ accounts successfully
Knowledge of client success practices, and commitment to excellent
internal and external client success
Adaptable to rapidly changing processes or environments
Working knowledge of Windows and Mac OS
Proficient in Microsoft Office Suite, with focus on Excel and
Proficient in a CRM tool (SalesForce preferred)
Strong technical aptitude and ability to learn software programs
Excellent communication and presentation skills
Ability to travel up to 10% of time
Our Mission is to ensure the integrity of global education and
meaningfully improve learning outcomes.
Our Values underpin everything we do.
Customer Centric - We realize our mission to ensure integrity and
improve learning outcomes by -putting educators and learners at the
center of everything we do.
Passion for Learning - We seek out teammates that are constantly
learning and growing and build a workplace which enables them to do
Integrity - We believe integrity is the heartbeat of Turnitin. It
shapes our products, the way we treat each other, and how we work
with our customers and vendors.
Action & Ownership - We have a bias toward action and empower
teammates to make decisions.
One Team - We strive to break down silos, collaborate effectively,
and celebrate each other's successes.
Global Mindset - We respect local cultures and embrace diversity.
We think globally and act locally to maximize our impact on
Seeing Beyond the Job Ad
At Turnitin, we recognize it's unrealistic for candidates to
fulfill 100% of the criteria in a job ad. - We encourage you to
apply if you meet the majority of the requirements because we know
that skills evolve over time. If you're willing to learn and evolve
alongside us, join our team!
Turnitin, LLC is committed to the policy that all persons have
equal access to its programs, facilities and employment. We
strongly encourage applications from people of color, persons with
disabilities, women, and the LGBTQ+ community, regardless of age,
gender, religion, marital or veterans status.
Keywords: Turnitin, Seattle , Client Success Manager 1 - ExamSoft (USA Remote), Executive , Seattle, Washington
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