Bpo Sr. Manager, Client Services - Healthcare (Remote)
Company: PSG Global Solutions
Location: Seattle
Posted on: May 15, 2022
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Job Description:
BPO Sr. Manager, Client Services Healthcare (remote) Are you
looking for an exciting opportunity with a forward-looking and
innovative team? Are you eager to prove yourself, be valued, and
grow? Look no farther, PSG is growing rapidly because we bring an
unbeatable combination of an entrepreneurial mindset and
industry-leading operational discipline to the RPO/BPO industry. As
a result, we have been delivering innovative recruiting solutions
and results for over a decade. To keep the momentum going, we need
people that aren't afraid to take charge of a talented team and dig
in to solve new problems as they come up. As Sr. Manager, Client
Services, you will lead a team of highly skilled professionals to
deliver credentialing, and administrative support to your clients.
With help from our highly experienced operations team, you will own
client relationships and deliver outstanding results for them. At
the same time, you'll help PSG continue to build a high-growth
business with smart decisions, strong leadership, and bright ideas
for innovations. And while we do pride ourselves on our scrappy
startup mindset, this is not a sales role. Our sales team brings in
new clients; it's your job to take it from there. Responsibilities
Identify, coordinate, and guide process improvements and custom
analyses as needed Build and maintain strong client relationships
(client portfolio will be assigned; this is not a sales role) Drive
results by coordinating the efforts of our operations team Define
and articulate the economic impact we are delivering for our
clients Manage pricing and internal costs to achieve revenue and
margin targets for your portfolio of accounts Expand client
relationships based on great operational results. Lead internal
strategic and operational initiatives to grow PSG and improve
profitability. Help to design new solutions, technologies, and
go-to-market strategies as PSG continues to expand and innovate
Requirements 3+ years of account management or client management
experience, or equivalent Strong quantitative/analytical skills and
conceptual problem-solving ability Experience using data and
metrics to manage a workforce or product and deliver value to
clients 4+ years of leadership/ management experience Education:
Bachelor's degree or equivalent 4-year degree Location: Remote What
will make you stand out Direct experience working in a BPO or RPO
environment Experience with credentialing for Healthcare clinical
support roles Leadership experience, especially managing your own
team of direct reports A quantified track record of success owning
client relationships and solving problems A strong interest in
entrepreneurship Degree(s) in a business-adjacent discipline (MBA,
economics, accounting, finance) Experience in a high-pressure
environment where you are responsible for delivering results
(military, management consulting, investment banking, law,
medicine) CompensationThis role will have a base salary range
between $100,000 and $120,000, depending on experience. An
additional 20% bonus compensation target is paid quarterly
depending on the company and personal performance against goals.
The company offers competitive benefits and 401k package, and
generous PTO Next StepsAfter completing your application, we will
review your application details. If successful, we will look to
schedule a 30-45min conversation. Continuing successful applicants
will then be provided a case study to complete over the next
week.Our finalist group of candidates will then be scheduled to do
a video conference call with the VP of Client Delivery.
Keywords: PSG Global Solutions, Seattle , Bpo Sr. Manager, Client Services - Healthcare (Remote), Executive , Seattle, Washington
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