Director, Review Operations - Remote
Company: CS Disco, Inc.
Location: Seattle
Posted on: May 16, 2022
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Job Description:
Your Impact
The Director, Review Operations will be responsible for running and
scaling our Managed Review delivery model in the US while
coordinating and aligning with other jurisdictions to ensure
consistent global service delivery. Critical to the success of this
role is having strong leadership skills to coach and develop the
review management team and the know-how and desire to run a highly
scalable legal review operation. This role reports directly to the
VP, Review Operations (US).
This person will advise DISCO case teams on how to optimally align
features and workflows within the context of case-specific
constraints, leveraging well-established best practices. The right
candidate will join the Austin based team and approach each day
with a passion to help improve client outcomes by leveraging the
best technology in the market. Our ideal candidate for this role
brings in-depth knowledge of traditional legal review management
with a desire to help our clients - and the greater industry -
evolve and innovate this work.
What You'll Do
* Responsible for day to day tactical delivery of the US review
business
* Hire, coach, mentor, and develop review operations staff,
including leading review manager onboarding and providing quarterly
career development sessions
* Responsible for team progress, pace, and quality and
client-facing updates & reports. Ensure that all reviews are
completed on time and within budget
* Act as an escalation point to the review management team,
providing hands-on advisory services and leadership with client
communications/deliverables when quality issues arise
* Leverage existing talent, management tools, methods, and
partnerships to expand the US business geographically
* Identify and implement process improvement to continuously
increase operational efficiency, quality, and scalability
* Provide input on strategic opportunities to improve operations
and grow revenue
* Track team utilization, manage workload balancing, and ensure
proper resourcing for all incoming review projects
* Partner with Review Sales leadership by supporting sales motions
and providing advisory services during the pre-sale phase
* Partner with Sales Leadership and Sales Operations to align on
strategy, reporting progress to meet quarterly and annual
targets
* Provide client consultation within the context of client inputs
and goals to optimize data populations for early data assessment,
review, and production
* Engage with DISCO clients on active matters to expand their use
of advanced workflows and features so as to increase the value they
derive from our technology, including DISCO AI
* Ensure coordination of facility and logistical considerations for
the review services team
* At all times, drive toward client satisfaction, revenue, and
margin goals
Who You Are
* Experienced leader with 7+ years of experience as an attorney and
5+ years of experience leading Review Managers of document review
teams
* Possess a high degree of ediscovery experience and knowledge
especially with document review
* Ability to thrive in a fast-pace environment where your teams are
managing multiple fast-moving projects at a given time
* BS or BA degree required
* Juris Doctorate degree required
* Active licensed lawyer in at least one US jurisdiction
* Have used and understand industry-standard review and production
tools including Relativity, Everlaw, DISCO, etc.
* Strong understanding of AI capabilities and applications
* Excellent communicator - able to present complex technical
details, articulate verbally and in writing, and able to instill
confidence in clients
* You are a consummate problem solver and have a strategic
mindset
* You are a natural people manager who develops team members and
enables them to become more effective and take on more significant
responsibilities
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered
legal solution that simplifies ediscovery, legal document review
and case management for enterprises, law firms, legal services
providers and governments. Our scalable, integrated solution
enables legal departments to easily collect, process and review
enterprise data that is relevant or potentially relevant to legal
matters.
Are you ready to help us fulfill our mission to use technology to
strengthen the rule of law? Join us!
Perks of DISCO
* Open, inclusive, and fun environment
* Benefits, including medical, dental and vision insurance, as well
as 401(k)
* Competitive salary plus RSUs
* Flexible PTO
* Opportunity to be a part of a company that is revolutionizing the
legal industry
* Growth opportunities throughout the company
We are an equal opportunity employer and value diversity. We do not
discriminate on the basis of race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.
Please note that DISCO has a mandatory COVID vaccination policy
which requires all employees in the U.S. to be fully vaccinated,
subject to applicable legal exemptions.
Keywords: CS Disco, Inc., Seattle , Director, Review Operations - Remote, Executive , Seattle, Washington
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