Client Services Manager - Ballard Branch

Company: Banner Bank
Location: Seattle
Posted on: May 16, 2022

Job Description:

Opportunity.Opportunities.JobCategory: Community Banking Opportunity.Create.Publishing.ThirdPartyJobBoards.MoreInfoModal.Title OpportunityDetail.CompanyInformation.Locations Seattle, WA 98107, USA
Client Services Manager Opportunity Overview Leads the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager. As a Client Services Manager -with Banner Bank you will have the opportunity to:

• Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
• Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
• Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
• Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
• Responsible for presenting tailored solutions that meet the client's specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
• Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
• Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations. QUALIFICATIONS Education & Certifications
  • H.S. Diploma or equivalent required
  • NMLS registration preferred Experience
    • 1+ years of retail banking experience required
    • 1+ years of leadership or supervisory experience required Knowledge, Skills and Abilities
      • Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
      • Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
      • Possess effective selling, cross selling and referral skills.
      • Possess strong mathematical, problem solving, and negotiation skills.
      • Ability to analyze client credit data and other related financial information.
      • Experience in a financial sales representative oriented role.
      • Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection
      • Paid vacation time, sick time and 10 company paid holidays
      • 401k (with up to 4% match) About Banner Bank More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years. With more than $16 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. NOTICE TO RECRUITMENT AGENCIES: Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.

Keywords: Banner Bank, Seattle , Client Services Manager - Ballard Branch, Executive , Seattle, Washington