Practice Manager, Operations
Company: Heartland Dental
Location: Puyallup
Posted on: May 16, 2022
Job Description:
Practice Manager of Operations
Heartland Dental's newest practice coming to Puyallup, WA, is
looking for a Practice Manager of Operations to join our team.Why
Heartland Dental?Heartland Dental believes that to provide
exceptional lifetime care for our patients, we must hire and grow
leaders who will support the business needs of each supported
dental office and foster a strong team building culture. As a
Practice Manager of Operations, you'll work in an environment that
encourages learning, team cohesion, and puts patients first.As a
Practice Manager of Operations, you'll be a valued business partner
to the Doctor. This hard-working and motivated leader will help
guide and support our team as they provide the best patient care to
the community. At Heartland Dental, our goal is to hire and grow
leaders who will support the business needs of each supported
dental office and foster a strong culture of camaraderie and
support. This is where patients come first, and continuous learning
is encouraged!More about the role
- Serve as a business partner to the supported Doctor, ensuring
the office delivers unparalleled support and service to both Doctor
and patients
- Guide your team by focusing on constant and never-ending
improvement, creating an environment where team members become
masters of their individual roles
- Set the standard for exceptional customer service and team
member collaboration as a key relationship builder
- Oversee the daily operations of the office, including things
like filing patient claims with insurance companies and managing
payments, resolving patient issues, coordinating team schedules,
and tracking inventory levels
- Select, onboard, train, coach, and retain world-class team
members
- Review, analyze and use business reports to identify missed
opportunities and recommend and implement best practices and
systems needed to positively impact office performanceWhat You'll
Gain
- Competitive benefits including health insurance and retirement
savings plans, six paid holidays, and PTO (paid time off)
- Continuing education to provide you the opportunity to develop
your full potential and be a true business partner to our supported
Doctors
- Access to an expansive network of mentors and networking
opportunities
- Top quality technology to assist in your daily responsibilities
to allow for more efficiencies to deliver exceptional patient care
Minimum Qualifications
- Associate's or Bachelor's degree or 3 - 5 years' leadership
experience (in a professional office, hospitality, retail, banking,
medical, etc.)
- Experience working in a fast-paced and customer-centric
environment
- Ability to analyze processes and information, identify problems
and trends, and develop effective solutions and strategies
- Excellent communication, leadership, coaching, and conflict
resolution skills
- Trustworthy; maintain patient confidentially and team
ethicsPreferred Experience
- 1+ years of experience in a dental or medical setting
- 1+ years of experience with insurance billing and accounts
receivable
- Dentrix or other dental software experiencePhysical
Requirements:
- Ability to perform essential duties satisfactorily with or
without reasonable accommodation. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential duties of the position
- Prolonged periods sitting at a desk and working on a
computer
- Must be able to lift up to 15 pounds at times
- Availability to attend virtual training sessions (or in-person
once conditions allow) periodically throughout the year (some
travel will eventually be involved)Who is Heartland Dental?As the
largest and one of the fastest growing Dental Support
Organizations, Heartland Dental provides exceptional service to its
more than 2,300 supported doctors in 38 states and over 1,400
supported offices. Each Heartland Dental supported office is unique
to the community and the patients they serve. Supported Doctors are
the leaders of their practice and set forth their own clinical care
philosophies. With the largest network of doctors, we are founded
by a doctor for doctors with a mission to support dentists and
their teams as they deliver the highest quality dental care and
experiences to the communities they serve while providing
exceptional careers and creating value for our stakeholders.
At Heartland Dental, we're committed to living our core values
which promote diversity and inclusion. We provide all employees and
applicants for employment the protections of federal, state, and
local laws affording equal opportunity in employment.COVID-19: The
Company and supported offices comply with all local, state and
federal regulations. Employment is contingent upon an individual's
continued compliance with regulations and Company policy, including
COVID-19 vaccination or testing.
Keywords: Heartland Dental, Seattle , Practice Manager, Operations, Executive , Puyallup, Washington
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