Case Manager
Company: Lifelong
Location: Seattle
Posted on: June 24, 2022
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Job Description:
Job Title : Medical Case Manager - Seattle Grade Level and
Salary: Grade 16; $22.33 to $32.53 per hour DOE Department -
Program : Medical Case Management - Care & Prevention Fair Labor
Standards Act (FLSA) Classification (salary/hourly) : Hourly;
non-exempt Union or Non-Union Status: Unio Reports to : Program
Manager- MCM Job Summary: The Medical Case Manager assists
primarily medium to high acuity clients to access and engage in
psychosocial, medical, homecare, and supportive services. This
position conducts comprehensive assessments, develops, and updates
service plans, and facilitates the acquisition of all appropriate
services. This is a full-time, non-exempt, union, regular position.
Essential Duties: Client Services: Conducts comprehensive
assessments for medium to high acuity people with HIV. Develops,
implements, and revises service plans on an ongoing basis. Links
clients to - and serves as clients' liaison to - public and private
services. Assists clients with acquiring public assistance,
insurance, and other entitlements. Ensures continued coverage so
that clients can have uninterrupted access to quality medical care.
Arranges with discharge planners to provide for transitional care
services when needed. Program Responsibilities : Maintains and
updates client records and notes, including client tracking;
required information reporting; progress notes, and other client
documentation according to departmental standards while utilizing a
computerized case management information system. Collaborates with
other community partner organizations, as well as mental health and
chemical dependency programs. Develops knowledge of appropriate
referrals for home care services, mental health, chemical
dependency, financial aid, housing, food, emotional support, etc.
Engages in partnership building/outreach activities with program
managers. Performs other related duties that help support the
Medical Case Management program and move clients toward achieving
their health goals. Organizational Responsibilities: Attends team
and all-staff meetings, trainings, and events. Builds awareness and
understanding of HIV. Assists periodically with walk-in client
needs, front desk coverage, and group facilitation. Works with
staff and clients of diverse socio-economic, ethnic, lifestyle, and
sexual orientation backgrounds. Maintains strict professional
boundaries and confidentiality. Maintains regular and reliable
hours as negotiated with your supervisor. Participates in
Lifelong's Employee Performance Management Process. Core
Competencies : Demonstrated familiarity with individuals who
experience health disparities, including complex chronic health
conditions, behavioral health barriers, chemical dependency,
poverty, and stigma-induced isolation. Proven comfort in working
with individuals along the entire continuum of diversity including
but not limited to varying abilities, race, class, gender identity,
and sexual orientation. Strong working knowledge of Microsoft
Office suite and experienced in database entry with attention to
detail. Demonstrated ability to organize and prioritize multiple
projects and meet deadlines in a time-sensitive environment.
Excellent detail orientation with a high level of accuracy.
Demonstrated flexibility and adaptability. Proven clear
understanding of professional boundaries. Ability to communicate
clearly and professionally in both verbal and written form.
Well-developed professional phone skills. Proven ability to work
independently and in a collaborative team environment. Ability to
respond quickly to change. Well-developed ability to build strong
working relationships with internal and external providers and
partner agencies. Demonstrated ability to work effectively under
stressful conditions, exercising crisis management and
de-escalation skills. Education and Experience : Bachelor's degree
in related field; Master's degree in a social service field
desirable. Three years' professional experience, including two
years' experience related to advocacy services, case management, or
similar work with the public in a direct service setting. Work
Environment : Ability to sit for prolonged periods at a desk while
working on a computer. Ability to lift upto 15lbs. All staff are
currently required to use personal protective equipment to prevent
exposure to COVID-19, and proof of full COVID-19 vaccination is
required upon hiring. EEO Statement: Lifelong is committed to
creating an accessible, supportive environment and experience that
recognizes diversity and cultural competence as integral components
of what we do. We are an Equal Employment Opportunity Employer and
as such, we do not discriminate based upon race, religion, color,
national origin, gender (including pregnancy, childbirth, or
related medical conditions), sexual orientation, gender identity,
gender expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
characteristics. Employment Type: Full Time Years Experience: 1 - 3
years Salary: $22 - $33 Hourly Bonus/Commission: No
Keywords: Lifelong, Seattle , Case Manager, Executive , Seattle, Washington
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