Case Manager

Company: Lifelong
Location: Seattle
Posted on: June 24, 2022

Job Description:

Job Title : Medical Case Manager - Seattle Grade Level and Salary: Grade 16; $22.33 to $32.53 per hour DOE Department - Program : Medical Case Management - Care & Prevention Fair Labor Standards Act (FLSA) Classification (salary/hourly) : Hourly; non-exempt Union or Non-Union Status: Unio Reports to : Program Manager- MCM Job Summary: The Medical Case Manager assists primarily medium to high acuity clients to access and engage in psychosocial, medical, homecare, and supportive services. This position conducts comprehensive assessments, develops, and updates service plans, and facilitates the acquisition of all appropriate services. This is a full-time, non-exempt, union, regular position. Essential Duties: Client Services: Conducts comprehensive assessments for medium to high acuity people with HIV. Develops, implements, and revises service plans on an ongoing basis. Links clients to - and serves as clients' liaison to - public and private services. Assists clients with acquiring public assistance, insurance, and other entitlements. Ensures continued coverage so that clients can have uninterrupted access to quality medical care. Arranges with discharge planners to provide for transitional care services when needed. Program Responsibilities : Maintains and updates client records and notes, including client tracking; required information reporting; progress notes, and other client documentation according to departmental standards while utilizing a computerized case management information system. Collaborates with other community partner organizations, as well as mental health and chemical dependency programs. Develops knowledge of appropriate referrals for home care services, mental health, chemical dependency, financial aid, housing, food, emotional support, etc. Engages in partnership building/outreach activities with program managers. Performs other related duties that help support the Medical Case Management program and move clients toward achieving their health goals. Organizational Responsibilities: Attends team and all-staff meetings, trainings, and events. Builds awareness and understanding of HIV. Assists periodically with walk-in client needs, front desk coverage, and group facilitation. Works with staff and clients of diverse socio-economic, ethnic, lifestyle, and sexual orientation backgrounds. Maintains strict professional boundaries and confidentiality. Maintains regular and reliable hours as negotiated with your supervisor. Participates in Lifelong's Employee Performance Management Process. Core Competencies : Demonstrated familiarity with individuals who experience health disparities, including complex chronic health conditions, behavioral health barriers, chemical dependency, poverty, and stigma-induced isolation. Proven comfort in working with individuals along the entire continuum of diversity including but not limited to varying abilities, race, class, gender identity, and sexual orientation. Strong working knowledge of Microsoft Office suite and experienced in database entry with attention to detail. Demonstrated ability to organize and prioritize multiple projects and meet deadlines in a time-sensitive environment. Excellent detail orientation with a high level of accuracy. Demonstrated flexibility and adaptability. Proven clear understanding of professional boundaries. Ability to communicate clearly and professionally in both verbal and written form. Well-developed professional phone skills. Proven ability to work independently and in a collaborative team environment. Ability to respond quickly to change. Well-developed ability to build strong working relationships with internal and external providers and partner agencies. Demonstrated ability to work effectively under stressful conditions, exercising crisis management and de-escalation skills. Education and Experience : Bachelor's degree in related field; Master's degree in a social service field desirable. Three years' professional experience, including two years' experience related to advocacy services, case management, or similar work with the public in a direct service setting. Work Environment : Ability to sit for prolonged periods at a desk while working on a computer. Ability to lift upto 15lbs. All staff are currently required to use personal protective equipment to prevent exposure to COVID-19, and proof of full COVID-19 vaccination is required upon hiring. EEO Statement: Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do. We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Employment Type: Full Time Years Experience: 1 - 3 years Salary: $22 - $33 Hourly Bonus/Commission: No

Keywords: Lifelong, Seattle , Case Manager, Executive , Seattle, Washington