Sr. Product Manager - Personalization, Experian Consumer Services (remote)

Company: Experian
Location: Seattle
Posted on: June 24, 2022

Job Description:

Company Description

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Experian Consumer Services (ECS) - Over the past 5 years, ECS has achieved considerable growth, and we are now seeking experienced professionals who can make meaningful contributions toward our mission to bring Financial Power to All. As an industry disruptor and market leader, we pride ourselves on taking risks and pushing boundaries through innovation to help consumers-regardless of their financial situation-realize their financial goals. While we are proud of the strategic progress we have made, we have even higher ambitions for the future of our business and what it can bring to consumers worldwide. The next 5 years will set the stage for a broader transformation of Experian, led by our increasing consumer-centric focus and expansion into new markets.

Job Description

Experian's Direct-to-Consumer Experience Architecture Product Team is seeking a talented Senior Product Manager to drive product vision and execution for our personalization platform. We are just getting started with our mission to bring Financial Power to All, to make it even easier for consumers to achieve their financial goals. The personalization platform that you'd be responsible for is a critical component in that mission. It helps drive highly-engaging and relevant experiences for our consumers across all major touchpoints - from the dashboard on our top-rated mobile apps and website to notifications, emails, and campaigns. Your work will directly impact tens of millions of users every month.

If you want to join a fast-growing and highly-successful organization, have experience building innovative, scalable platforms and experiences, have applied personalization with speed and stability, love digging in with data science as much as you love creating refined user experiences and solving complex problems - this is the job for you.

What You'll Be Doing

We are looking for a Senior Product Manager to lead product definition and development of our personalization capabilities, in-product engagement and product merchandizing strategy, and onboarding experiences.

• Help all consumers quickly discover and experience the core products and features that fit their unique financial profile at the moments that are relevant to them.
• Improve our understanding of each consumer and their unique goals.
• Partner closely with Data Sciences to develop models that power our personalization platform.
• Create a platform that establishes a meaningful conversation with each consumer, and continues that conversation, as they interact with us across multiple platforms and consumer touchpoints.
• Define and drive the product roadmap of personalization and onboarding experiences and relevant systems.
• Partner closely with Engineering, Data Sciences, and UX Design teammates to execute and deliver on that roadmap.
• Partner with the CRM technology and strategy teams to integrate and amplify above-mentioned experiences.
• Evangelize, promote adoption and enablement of personalization with all Product Development teams across the Direct-to-Consumer business, marketing, communications, and customer service.
• Conduct consumer research and translate their needs into priorities for onboarding and personalized experiences.
• Take a data-driven approach to understanding and communicating product status and impact to customers, stakeholders, and leaders.
• Contribute to the long-term personalization vision and strategy.
  Qualifications
  
  What your background looks like
  
  • Bachelor's degree in Engineering, Computer Science, Artificial Intelligence, Machine Learning, Business, Marketing, or a related technical field; Master's preferred.
  • 5+ years of product management or related experience creating software products.
  • 3+ years of product management or related experience working on personalization, machine learning, recommendations, or similar.
  • Understanding of complex data-management problems, and related machine learning techniques.
  • Familiarity with how machine learning systems connect to and drive front-end consumer experience.
  • Experience in launching large scale products and platforms.
  • Skilled at working with cross functional teams.
  • Strong writing skills and ability to converse with technical and non-technical personnel fluently, articulating complex business factors, progress, issues, and recommendations in a concise manner.
  • Experience with Agile and/or Lean software development methodology.
  • Ability to work in a fast-paced, constantly evolving environment, handling multiple priorities concurrently with minimal guidance is a must.
    Perks
    
    • During this pandemic, all Experian employees are working remotely. Once it's safe to do so, we'll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
    • 15 days' of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
    • Competitive pay and comprehensive benefits package, with a bonus target of 15%.
    • Flexible work schedule and relaxed dress code.
      Additional Information
      
      All your information will be kept confidential according to EEO guidelines.
      
      Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
      
      Experian U.S. employees are required to be fully vaccinated for COVID-19.
      
      Experian Careers - Creating a better tomorrow together
      
      Find out what its like to work for Experian by clicking here

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