Operational Efficiency Program Manager

Company: Fox Rehabilitation
Location: Seattle
Posted on: June 25, 2022

Job Description:

At McKinstry, we're proud to be a diverse and - -group of innovators and problem-solvers, builders and engineers, mentors, and students. We believe---the world needs curious, forward-thinking, solutions-oriented people who want to make our planet better. We are - -to strengthening our diversity through recruiting, developing, and retaining professionals from all backgrounds, and we believe that promoting diversity, equity, and inclusivity is an integral component of our continuing quest - -If you are looking to leave a purposeful mark on the world, then McKinstry is the place for you. -
Here's where you come in: -
We are currently seeking an Operational Excellence Program Manager. This is a key strategic position as we continue to grow within our Service department. - You will be responsible for driving substantial gains in Service field operational efficiency through improved workflows and processes. This role will bridge functional intersections across mobile service field operations, supply chain, logistics, and technology. You will be joining an established and diverse team where you will be able to make an immediate impact. If you thrive in a collaborative environment and are passionate about solving problems and achieving goals, this may be the right position for you!
You're great at:
Streamlining
To be successful as an Operational Excellence Program Manager, you will need to find cost savings and efficiency gains to demonstrate positive ROI against the cost of the role and added overhead, increase "Revenue per Tech" KPI to meet annual business plan goals, and increase "First-Time-Fix Rate" KPI to meet annual business plan goals. You will have the opportunity to leverage LEAN and Six-Sigma approaches as you conduct gap/process/workflow analysis to improve field operational efficiency.
Communication
As an Operational Excellence Program Manager, you will be working closely within our Service organization to ensure our technicians are focusing on their key technical work and streamlining all other tasks by reducing waste and costs. You will engage with stakeholders to leverage cross-functional expertise, develop understanding, build consensus, and manage change. You will also work closely with the service management team and field leaders to develop and implement remote support platforms for field team members that will focus on leveraging the expertise of experienced staff to support and develop other team members. This position requires you to demonstrate an ability to find commonality within groups and understand how to motivate people through change.
What we would like to see from you:

• 
  
• Bachelor's Degree or equivalent experience required
  
• Minimum three (3) years of experience in optimization/efficiency/standards/process development preferred
  
• LEAN certification, Six-Sigma Green Belt or similar certification, or equivalent experience, preferred
  
• Excellent verbal and written communicator, with good listening skills.
  
• Demonstrated ability to collaborate cross-functionally with people at all levels required
  
• Excellent facilitation skills and the ability to lead diverse project teams required
  
• Advanced knowledge of Microsoft Office Suite - Word, Excel, MS Project, PowerPoint, Outlook, and Visio preferred.
  
• Working knowledge of SharePoint and Salesforce preferred.
  
  Why McKinstry:
  -requires bold action. We must decarbonize our buildings and energy assets to combat climate change. We must tackle the affordability crisis by innovating waste out of our supply chain and dramatically cutting costs through improved productivity. We must deliver equitable outcomes to ensure healthy, high-performing buildings for all. Together, Building a Thriving Planet.
  -Our values demand that we take accountability for diversity, equity, and inclusion. No single individual or organization can stem the tide of inequity alone. We must work together
  -represent our most valued asset. By investing in our employees, we are also investing in the ongoing success of our company. We pride ourselves on offering a comprehensive, PeopleFirst benefits package to promote health and wellness, enhance work/life balance and ensure long-term stability and flexibility for our employees and their families. Some of these benefits include:
  
  • 
    
  • A robust internal mobility program to help you develop your career
    
  • Competitive pay backed by 401(k) and profit-sharing plans.
    
  • Comprehensive medical, prescription drugs, vision, and dental.
    
  • Orca Card and free parking
    
  • Business mileage reimbursement and/or electric fleet vehicles for business travel and meetings
    
  • Up to 16 weeks of paid parental leave.
    
  • Adoption and IVF assistance.
    
  • Paid time off.
    
  • McKinstry University training and development.
    
  • McKinstry wellness programs and on-site gyms.
    
  • Community service and employee-directed charitable giving.
    
    The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information, or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. -
    McKinstry is a drug-free workplace. Employment is---contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks. - -
    Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role. -
    --- - #LI-AK1 -

Keywords: Fox Rehabilitation, Seattle , Operational Efficiency Program Manager, Executive , Seattle, Washington