Leasing Manager
Company: Quarterra Group
Location: Seattle
Posted on: June 24, 2022
Job Description:
Summary of Position: - The Leasing Manager provides leadership,
direction, and mentoring to the Leasing Professionals at the
community. -In collaboration with the Community Manager, they
provide strategic direction for the leasing team to accomplish
leasing goals as stated in the approved business plan and marketing
plans. -They ensure the leasing team is performing up to
expectations as it relates to customer service. Principal Duties
and Responsibilities:
- Ensure the sales/leasing team is focused and highly productive
in an effort to meet and exceed the leasing goals as set forth in
the business plan.
- Recognize the learning and training gaps for the leasing team
and provide motivation to ensure they are getting the training and
education needed to build skills and succeed in their role.
- Responsible for leasing, touring, sales calls, weekly
reporting, and weekend update reporting.
- Provide a support system for the leasing team, and a method for
daily accountability of leasing activity.
- Accountable for the completion of weekly and monthly market
surveys.
- Coordinate and implement all community outreach marketing and
locator visits.
- Ensure the leasing team has the proper materials and supplies
needed for successful lease ups.
- Review Resident Voice survey results, and other metrics in
order to provide feedback to the leasing staff.
- Confirm leasing staff is converting at least 40% of all phone
inquiries and is closing at least 25% of all walk-in traffic.
- Oversee the training of the leasing team, in particular the
required training courses mandated by the Company.
- Follow established policies and procedures by monitoring and
ensuring compliance with regulatory requirements, organizational
standards, and operational processes related to areas of
responsibility and report violations or infractions to appropriate
individuals.
- Practice proper safety techniques in accordance with LMC,
community and departmental policies, procedures, and standards by
immediately reporting any mechanical or electrical equipment
malfunctions, associates/guest/resident injuries or accidents, or
other safety issues to appropriate individuals.
- Identify areas for improvement and offer suggestions and
recommendations to improve efficiency and productivity.
- Keep abreast of current changes in technology, processes, and
standards within the industry and areas of responsibility by
attending internal and external training classes, research and/or
subscribing to the internet or other professional publications or
utilize other appropriate methods to obtain business and
professional information.
- Keep sensitive information highly confidential at all
times.Education and Experience Requirements:
- High school diploma or General Equivalency Diploma is
required.
- Bachelor's degree in business is preferred.
- Minimum of three years of experience in property management
that demonstrates sales, marketing, internet and customer service
background sufficient to resolve customer complaints.
- Demonstrated ability to read, write, and communicate
effectively to comprehend and complete legal documents, sell and
explain apartment features, and answer questions regarding
residency.
- Proficiency in executing sales skills, such as generating sales
leads, conducting sales presentations, qualifying prospects, and
closing.
- Familiar with computerized financial and word processing
software.
- Demonstrated mathematical and analysis skills necessary to add,
subtract, multiply, and divide numbers, decimals, and fractions,
and calculate percentages in order to complete, understand and
interpret financial records, budgets, and other fiscal reporting
information.
- Proficiency and fluency in using the internet for marketing,
advertising, and sales-related circumstances, including using
Craig's List, Google and other search engines, and navigating the
internet and websites.Physical Requirements: This is a position
which requires the Leasing Manager to frequently walk, stand and
climb stairs in/around apartment homes, models and properties. Must
also have the ability to operate computer. equipment, speak, hear,
bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger
dexterity is necessary.
Keywords: Quarterra Group, Seattle , Leasing Manager, Executive , Seattle, Washington
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