Rooms Operations Manager - $1000 Hiring Bonus

Company: Renaissance Seattle Hotel
Location: Seattle
Posted on: June 24, 2022

Job Description:

Job Description ROOMS OPERATIONS MANAGER KEY POSITION HIGHLIGHTS Annual Compensation Range: $62,000-$68,000 (USD; Hourly position, Overtime EligibleBenefit Package: Medical, Dental, Vision (available for you and your family) Generous Paid Time Off (PTO) ProgramPublic Transportation benefits (50% discount)Employee Parking DiscountMarriott Associate Discount Travel Program (Up to 80% hotel travel worldwide)Marriott Bonvoy Program (Membership)Employee Fitness CenterManagement Training and Development ProgramsContinual Growth and Training Programs from Harvard Business School Yearly employee events including Holiday Parties, Manager of the Quarter, Recognition Programs, and many more. DESCRIPTION You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you. Qualifications JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Laundry, Loss Prevention, Guest Services, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance withstandards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.• Verifies that the team has the capabilities to meet expectations.• Leads by example demonstrating self-confidence, energy and enthusiasm.• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Laundry, Loss Prevention, Guest Services, Housekeeping)• Follows property specific second effort and recovery plan.• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.• Takes proactive approaches when dealing with employee concerns.• Extends professionalism and courtesy to employees at all times.• Communicates/updates all goals and results with employees.• Meets semiannually with staff on a one-to-one basis.• Assists/teaches the team scheduling against guest and hours/occupied room goals.• Performs hourly job functions as needed.• Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Provides excellent customer service by being readily available/approachable for all guests.• Strives to continually improve guest and employee satisfaction.• Takes proactive approaches when dealing with guest concerns.• Extends professionalism and courtesy to guests at all times.• Responds timely to customer service department request.• Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality Audits with Director of Rooms (DORO) & Front Office Manager (FOM).• Verifies that a viable key control program is in place.• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.• Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions.• Receives hiring recommendations from team supervisors.• Verifies that orientations for new team members are thorough and completed in a timely fashion. The Renaissance Seattle Hotel requires full COVID 19 vaccinations including any/all applicable booster(s) for employment, to the extent of the law, respecting ADA & religious accommodations Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Washington State is an "at-will" state and as such both employer and employee reserve the right to terminate employment at anytime, with or without notice or cause, except as otherwise provided by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires.

Keywords: Renaissance Seattle Hotel, Seattle , Rooms Operations Manager - $1000 Hiring Bonus, Executive , Seattle, Washington