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Director of Operations - SEA

Company: Central Missouri Community Action
Location: Seattle
Posted on: June 24, 2022

Job Description:

McGee Air Services is looking for A Director of Operations for our Seatac Airport Station

The Director Operations Seattle (SEA) provides leadership and strategic direction for the operation. This role will lead and drive continuous improvement in aspects of McGee's SEA operation, including managers and supervisors responsible for the day-to-day station operations functions. The Director is responsible for building a collaborative team, who creates a culture of mutual respect and teamwork, while ensuring safety and service are fundamental operational priority. This role reports to the Managing Director, Station Operations

Do you match this skillset?...


  • Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance
  • Build systems that ensure full effectiveness and drive continuous improvement in all aspects of the operational, service, culture, safety, recruiting, training, and recognition
  • Develop long term strategies while achieving short term targets on vendor and internal scorecards
  • Ensure performance metrics are achieved
  • Prepare operational plans and manage daily work schedules in support of a 24/7 operation in accordance with the labor contract
  • Achieve financial performance and develop strategies to improve productivity and cost performance
  • Investigate, report and develop strategies to eliminate delays, irregularities, safety and compliance concerns quickly and efficiently
  • Lead teams to build and improve standards in safety, compliance, attendance, team member development, discipline and performance standards
  • Recognize and celebrate individual and team performance
  • Ensure team members take pride in and account for company and personal equipment
  • Ensure compliance with company policies and all regulations of federal, state and local airport authorities
  • Ensure that facilities are maintained in excellent condition, clean, organized, and free of hazards and clutter
  • Develop positive relationships with key customers, reinforcing our commitment to customer service and regularly validating that we are meeting/exceeding expectations
  • Establish and maintain a culture that encourages open communication, where all team members feel valued, connected, and engaged in the success of the operation
  • Model and maintain an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride
  • Perform additional duties as required for the success of the business

    The Benefits...

    • Competitive Insurance Package
    • Paid days off - holidays/personal/vacation/sick
    • Travel Privileges
    • Advancement Opportunities
    • Quarterly Bonuses
    • Recognition Programs and incentives

      We'd love if you have some of these...

      • Bachelor's degree preferred
      • Five (5) years of hands-on leadership experience, including experience leading large groups of team members, and multiple functions simultaneously in a fast-paced, service-focused environment required
      • Five (5) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, or ground operations - preferred
      • Exceptional communication and interpersonal skills required
      • Excellent analytical and problem-solving skills required
      • Experience with building and developing teams required
      • Professional work ethic and demonstrated ability to work collaboratively with all work groups while addressing people courageously, directly and candidly
      • Proven ability to direct the work of others in a positive way
      • Strong leadership ability with a genuine desire to help others
      • Able effectively communicate to a broad audience encompassing all levels of the organization
      • Ability to juggle multiple tasks in a fast -paced environment
      • Ability to work with and maintain confidential information
      • Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting
      • Flexibility to work varied shifts, weekends, holidays required
      • High school diploma or equivalent required
      • Must be at least 18 years of age
      • Must be authorized to work in the U.S.

        CULTURE: McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.
        McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.
        Equal Opportunity Employer/Veterans/Disabled

        McGee Air Services- An Alaska Airlines Company

Keywords: Central Missouri Community Action, Seattle , Director of Operations - SEA, Executive , Seattle, Washington

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