Implementation Manager - Cloudflare One
Company: Cloudflare
Location: Seattle
Posted on: June 25, 2022
Job Description:
About UsAt Cloudflare, we have our eyes set on an ambitious
goal: to help build a better Internet. Today the company runs one
of the world's largest networks that powers approximately 25
million Internet properties, for customers ranging from individual
bloggers to SMBs to Fortune 500 companies. Cloudflare protects and
accelerates any Internet application online without adding
hardware, installing software, or changing a line of code. Internet
properties powered by Cloudflare all have web traffic routed
through its intelligent global network, which gets smarter with
every request. As a result, they see significant improvement in
performance and a decrease in spam and other attacks. Cloudflare
was named to Entrepreneur Magazine's Top Company Cultures list and
ranked among the World's Most Innovative Companies by Fast
Company.We realize people do not fit into neat boxes. We are
looking for curious and empathetic individuals who are committed to
developing themselves and learning new skills, and we are ready to
help you do that. We cannot complete our mission without building a
diverse and inclusive team. We hire the best people based on an
evaluation of their potential and support them throughout their
time at Cloudflare. Come join us!Working Hours:Wednesday - Sunday,
9:00am - 6:00pmSaturday - Wednesday 9:00am - 6.00pmAbout The
DepartmentThe Cloudflare One team works across Cloudflare's Sales,
Product Management and Marketing organizations as an overlay
function supporting the Cloudflare One products. Our primary goal
is to deliver revenue growth by closely working with sales to drive
customer evaluation cycles, actionable insights to marketing to
support top of funnel activities, and market feedback to product
management to guide the roadmap. Cloudflare's success is predicated
on continued growth and evolution, and this team is on the tip of
the spear.What You'll DoCloudflare is an established leader in the
security space with thousands of enterprise customers. As an
Implementation Manager (IM), you will work with Cloudflare One
customers, specifically those that purchase Cloudflare's Magic
Transit solution, ensuring a successful implementation of
Cloudflare Technologies. You will capture project parameters,
design solutions, manage risk and deliver within customer
expectations.Responsibilities
- Partner with Sales Specialists, Technical Product Specialists
and Security Operations Center in guiding customers through Magic
Transit onboarding. This includes being a lead project manager and
communicator to newly signed customers regarding the onboarding
process, information needed and managing multiple timelines.
- Set implementation schedules with Magic Transit customers and
drive internal teams toward completion of tasks to ensure schedules
are met.
- Build Magic Transit and Cloudflare Network Interconnect
onboarding guides, runbooks and materials for both customers and
internal teams.
- Work process improvements into Magic Transit onboardings by
partnering with internal teams. This includes updating and retiring
aspects of the current workflow as features are added and
automated. Requirements
- 5+ years of customer management or project management
experience. Relevant experience could include Customer Success
Manager, Project Manager, Implementation Manager and/or Solutions
Engineer.
- Ability to work with all levels of an organization (both
internally and externally) with experience of both working
cross-functionally and geographically.
- Ability to plan for and deliver a project on a specific
deadline.
- Strong interpersonal communication (verbal and written) and
organizational skills.
- Highly motivated, driven and passionate about technology and
customer success.
- Anticipates needs, innovates, multi-tasks and excels in a
fast-paced environment.
- Experience with Salesforce and the Atlassian Suite
(Confluence/JIRA).
- Familiar with IT networking and general understanding of how
the internet works e.g.: BGP, TCP/IP & IPv4/6, GRE tunnels, VPNs,
IPSec, router and L3/4 and next-gen firewalls configuration,
software defined networking and overall IT networking related best
practices. What Makes Cloudflare Special?We're not just a highly
ambitious, large-scale technology company. We're a highly
ambitious, large-scale technology company with a soul. Fundamental
to our mission to help build a better Internet is protecting the
free and open Internet.Project Galileo : We equip politically and
artistically important organizations and journalists with powerful
tools to defend themselves against attacks that would otherwise
censor their work, technology already used by Cloudflare's
enterprise customers--at no cost. Athenian Project : We created
Athenian Project to ensure that state and local governments have
the highest level of protection and reliability for free, so that
their constituents have access to election information and voter
registration.Path Forward Partnership : Since 2016, we have
partnered with Path Forward, a nonprofit organization, to create
16-week positions for mid-career professionals who want to get back
to the workplace after taking time off to care for a child, parent,
or loved one.1.1.1.1 : We released 1.1.1.1 to help fix the
foundation of the Internet by building a faster, more secure and
privacy-centric public DNS resolver. This is available publicly for
everyone to use - it is the first consumer-focused service
Cloudflare has ever released. Here's the deal - we don't store
client IP addresses never, ever. We will continue to abide by our
privacy commitment and ensure that no user data is sold to
advertisers or used to target consumers.Sound like something you'd
like to be a part of? We'd love to hear from you!This position may
require access to information protected under U.S. export control
laws, including the U.S. Export Administration Regulations. Please
note that any offer of employment may be conditioned on your
authorization to receive software or technology controlled under
these U.S. export laws without sponsorship for an export
license.Cloudflare is proud to be an equal opportunity employer. We
are committed to providing equal employment opportunity for all
people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without
regard to their, or any other person's, perceived or actual race,
color, religion, sex, gender, gender identity, gender expression,
sexual orientation, national origin, ancestry, citizenship, age,
physical or mental disability, medical condition, family care
status, or any other basis protected by law. We are an
AA/Veterans/Disabled Employer.Cloudflare provides reasonable
accommodations to qualified individuals with disabilities. Please
tell us if you require a reasonable accommodation to apply for a
job. Examples of reasonable accommodations include, but are not
limited to, changing the application process, providing documents
in an alternate format, using a sign language interpreter, or using
specialized equipment. If you require a reasonable accommodation to
apply for a job, please contact us via e-mail at hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Keywords: Cloudflare, Seattle , Implementation Manager - Cloudflare One, Executive , Seattle, Washington
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