JourneyHome Rapid Rehousing Case Manager
Company: Solid Ground
Posted on: August 7, 2022
Join our team of case managers to help support the JourneyHome
Rapid Rehousing program!
The JourneyHome Rapid Re-Housing (JHRRH) Case Manager supports
families experiencing homelessness who reside throughout the
Seattle and King County area. This position is part of a team that
works with families in crisis to rapidly obtain and stabilize
housing. The JHRRH Case Manager provides housing-focused supportive
services to participants facing a wide variety of challenges,
including history of trauma, poverty, domestic violence, justice
system involvement, child custody issues, mental health challenges,
and substance use. The majority of time is spent out of the office,
working with participants around housing search, goal planning and
budgeting, and providing advocacy, information and referrals to
services with the goal to help families exit homelessness and
establish and maintain a permanent home.
Essential Responsibilities, Duties & Tasks
Case Management: Provide consistent, intensive, community and
home-based case management, resource referral and follow-up
assistance to homeless families in King County who are addressing a
variety of issues and barriers to obtaining and maintaining
permanent housing. Support families in advocating for their needs
and accessing services and resources, such as employment programs,
mental and physical healthcare, parenting supports, immigration,
furniture, domestic violence advocacy, childcare, and legal aid.
Assist participants in applying for public benefits, partner with
Benefits Legal Assistance to mitiate legal issues if needed. Act as
a liaison between participant families and community agencies
involved with their case, and maintain ongoing communication with
other providers as needed. Travel throughout King County and
occasionally adjacent counties to meet with participants where they
are residing; Provide regular home and community based
individualized support to families before and after they are
permanently housed, utilizing a harm reduction, trauma-informed,
whole person approach to care. Utilize crisis intervention and
de-escalation techniques as needed to support safety and stability.
Conduct financial coaching sessions with participants focused on
helping them to create and follow a realistic budget, build a plan
to increase and maintain income, and leverage resources to minimize
financial burdens, including linkage to programs focused on credit
repair, debt reduction and employment search support.
Collaboration: Partner with Landlord Engagement Specialist to help
families secure and maintain permanent housing. Conduct
strengths-based assessment of housing placement barriers and work
in partnership with participants to develop plans for obtaining and
maintaining permanent housing. Provide guidance, assistance with
the application process, direct housing linkages, and landlord
advocacy throughout the housing search process in collaboration
with participants and the Landlord Engagement Specialist. Negotiate
with creditors of past rental housing debt, on behalf of
participants, to lower the amount due or set up a payment plan.
Refer and partner with debt-focused legal services. Assist
particpants in requesting legal Orders of Limited Dissemination
when necessary. Conduct housing inspections as needed to assist
participants to move into housing quickly. Provide tenancy support
and education to program participants, with particular focus around
local, state, and federal housing laws. Mediate tenancy and lease
compliance issues as they arise with participants' landlords.
Partner with Landlord Engagement Specialist and landlords to ensure
a positive working relationship and stable tenancy for program
participants. Proactively plan for program graduation with
participants to prepare for successful program exit.
Organization: Maintain accurate, confidential and timely
participant case records, financial records, and electronic files
in Excel spreadsheets and various databases. Ensure high level of
accuracy and completeness in documentation and tracking to meet
program goals and contractual requirements. Ensure data entry is
completed within required timeframes. Complete check requests,
credit card payments, money orders, and petty cash requests for
participant financial assistance needs. Ensure that participant
assistance fund requests are appropriate and are adequately coded
and documented to meet funding requirements.
Assessments: Conduct a comprehensive needs assessment with the
family, and work with families to create an individualized service
plan to address barriers and participant-identified goals,
including a plan to increase and maintain income. Regularly
evaluate and assess participants' financial situations and
supportive service needs to determine level of interventions.
Partner with participants to incorporate new objectives into goal
plans and provide limited financial assistance where necessary.
Review and actively monitor and update goals and assist
participants in making progress toward meeting goals.
Teamwork: Participate in program, Department and agency meetings as
required, as well as inter-agency groups (including Rapid
Re-Housing (RRH) Consortium and other local RRH initiatives) that
provide assistance and advocacy to homeless families. Participate
in internal and external trainings pertaining to this position in
accordance with learning program. Assist team members with ongoing
continuous quality improvement efforts, including creative problem
solving, helping to develop program systems or procedures, or
participating in focused team workgroups.
The duties listed above are intended only as illustrations of the
various types of work that may be performed. The omission of
specific statements of duties does not exclude them from the
position if the work is similar, related, or a logical assignment
to the position.
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Keywords: Solid Ground, Seattle , JourneyHome Rapid Rehousing Case Manager, Executive , Seattle, Washington
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