General Manager
Company: Krispy Kreme - Issaquah
Location: Issaquah
Posted on: August 7, 2022
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Job Description:
Fast Casual General Manager: Starting wage $70k - 75k with bonus
opportunity!Join our Krispy Kreme Family! With over 80 years
serving local communities, Krispy Kreme is an iconic and well
recognized brand. We hire and care for team players that have a
superior commitment to guest service and product quality. We pride
ourselves in offering continuous growth for our Team Members and
Managers and are pleased to offer benefits such as flexible
schedules, paid vacation, medical, and a dining discount.Krispy
Kreme Pacific NW is the approved Krispy Kreme Franchisee for the
Pacific Northwest, Hawaii, and British Columbia (excluding
Tri-Cities and Yakima, WA).EOE. We participate in E-Verify /
Participamos en E-VerifyGeneral Managers are responsible for the
overall operation of a single store as well as the development of
his/her management and hourly staff. Work with senior management
and the management team in setting the direction of the business in
day to day operations as well as a plan to grow the business, drive
sales and manage costs. Responsible for the financial aspects of
the restaurant.ESSENTIAL FUNCTIONS:Be accountable for all facets of
the store operation.Train, coach and develop management team in
areas including: KremeWorks culture, systems, policies and
procedures, personal growth, operational and financial knowledge,
interpersonal skills and organizational techniques.Interview, hire,
train, develop and retain qualified management and hourly Team
Members.Interact with, direct and supervise Team Members on a daily
basis in a fair and dignified manner.Assure compliance with and
uphold applicable policies and requirements of all employment laws
and practices.Support projects and initiatives as directed by the
Multi-Unit Manager and Director of Operations.Authorize comps and
voids for all Team Members.Promote and cultivate a positive, "can
do" environment.Lead entire Team to focus on "Creating Magic
Moments" for the guest.Oversee and be responsible for all financial
aspects of the store.Responsible for the security of, balancing and
paring of all cash banks.Oversee completion daily food orders: dry
goods, dairy, doughnut ingredients, beverages, etc., and/or
identify and communicate inventory and equipment needs to ordering
manager.Meet daily with managers and/or shift supervisors to
coordinate and ensure production standards and schedules.Ensure
adequate doughnut prep levels based on business levels, minimize
waste, and control food cost.Make timely and accurate production
calls to prevent outages and minimize waste.Maintain food quality
standards including consistency and presentation.Ensure proper food
storage according to standard operating procedure and comprehend
and adhere to sanitation guidelines as prescribed by standard
state, city and county codes.Perform a shift "walk through" in
order to assess staffing, maintenance, cleanliness, zoning and any
special needs.Complete opening checklist, assign sanitation
projects to Team Members and follow up with Team Members to ensure
their completion.Complete certification on walkie/stakie and lock
out/tag out.Assign Team Member deployment.Perform and extend all
weekly, mid-month and end of month inventories.Compile all
information for weekly and monthly P & L statement
computations.Create appropriate atmosphere including lighting,
music and temperature levels.Assure compliance and uphold
applicable KremeWorks policies and state and federal employment
laws.Write agenda for and conduct periodic management meetings as
well as periodic informational seminars for Team Members.Address
all guest complaints and problems effectively and courteously on an
as needed basis.Use tact and good judgement when dealing with
difficult guests. Respond to their needs with patience and
courtesy.Responsible for the purchase and maintenance of all
restaurant equipmentCommunicate repair and maintenance needs to
Director of Operations and/or appropriate repair sourceSchedule,
conduct and document Team Member performance reviews according to
standard operating procedures.Identify, address and document
individual Team Member performance problems according to standard
operating procedure. Discipline and/or terminate as necessary
according to standard operating procedures.Adhere to standard
"zoning" procedures.Maintain a clean and orderly work area to
ensure safety.Document appropriate information in Management Log
Books/Avero daily and ensure management staff does the same.Review
information in Management Log Books/Avero daily.Read appropriate
KremeWorks inter-company memorandums.Attend periodic General
Manager meetings and periodic informational seminars.Review Krispy
Kreme audits and mystery shops and make appropriate
adjustments.Review food item sales data and make appropriate
adjustments.Review fundraising, dozens delivery and wholesale
functions agenda daily.Complete a daily labor report according to
standard operating procedure.Oversee the creation of work schedules
for Managers, Shift Supervisors, and Team Members.Forecast business
levels and ensure smooth shift operation.Research current industry
trends and effect changes accordingly.Direct and manage sales
efforts which may include Local Store Marketing, Dozens Delivery,
Fundraising, Route Sales and Deli Sales.Cultivate personal growth
and entrepreneurial skills based on reviews and feedback from your
Director of Operations, Administrative Director, Human Resources,
and CEO.Establish a rapport with guests to promote goodwill and
solicit opinions and ideas.Maintain a well manicured appearance and
persona that reflects the established image of the store; comply
with dress code.Be an active team player.Follow Market Partner s
instructionsEnsure that all food items are correctly recorded on
computer register system.Maintain clean and orderly work area
throughout shift and leave it ready for business for the following
shiftBe responsible for personally knowing and adhering to the
material in the KremeWorks Team Member Handbook with the Managers,
Shift Supervisors, and Team Members.Meet personal schedule
requirements punctually.Project a courteous, confident and flexible
attitude.Interact in a positive and professional manner with Store
Support Center Members, fellow General Managers, Managers, Team
Members, vendors and guests.Accept constructive criticism.Work a
variable and flexible schedule which may include nights, weekends
and holidays.Safely transport items throughout all areas of the
store on a slick and uneven surface and stairs where
applicable.Lift and/or move up to 10 pounds, frequently life and/or
move up to 25 pounds, and occasionally lift and/or move up to 50
pounds.GENERAL RULESStand and/or walk for an entire shiftSafely
move about in all areas of the storePerform in limited physical
space with variable ventilation and extreme temperaturesPerform
duties in an environment that can be quite loud at times (including
noises from machinery, equipment, music, etc.)Must be able to
refrain from smoking for an entire shiftWork near moving equipment
and mechanical partsMay not take or give away any unauthorized
company property including food, beverage or collectiblesMay not
work under the influence of alcohol or other mind/mood altering
substancesMay not resort to any physical violence, intimidating or
harassing behaviorFollow all rules, policies, and procedures as
outlined in the KremeWorks Team Member Handbook and any/all
Management Supplements to the HandbookFailure to abide by these and
other conditions of employment of the company set forth elsewhere
can subject a manager to disciplinary action up to and including
termination.Accessibility varies by location.INDMANAGE
Keywords: Krispy Kreme - Issaquah, Seattle , General Manager, Executive , Issaquah, Washington
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