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Regional Account Manager

Company: Sentido Health
Location: Seattle
Posted on: September 23, 2022

Job Description:

JOB DESCRIPTIONSummary/Objective The AM is responsible for working in collaboration with the area Manager & Patient Care Coordinator, to provide sales support to key accounts, direct patient education/support and work with key accounts to identify and establish individualized documentation processes to manage our current and new patient population. This position includes an extensive training program which allows applicants with little to no experience to be considered. This extensive training program is designed to feed our open and expanding opportunities in the field and ensure your success in the healthcare profession. Previously, successful candidates have had degrees in dietetics, nutrition, human resources, sales and marketing, and finance, etc. Essential Functions Effectively manages pending patients (new & renewal) through the documentation & authorization processProperly review, research & prioritize pending orders to make most effective use of timeServes as a concierge to key accounts, representing Sentido in key communicationsCreate weekly routes with recurring calls via Outlook, to complete all required physician callsOrganizes and completes expected face-to-face calls and telephone contacts within the specified shift; maintains accurate records of calls and call results in OutlookFollows specified instructions in the delivery of patient protected health information, sales messages and marketing materialParticipates in educational meetings and events as directedFunction as patient ombudsmen to facilitate timely service to our clients and to provide solution of any issues or conflict relating to the sameIdentify new business (sales & marketing) opportunities within call points & key accountsMaintain an on-call schedule with team members in your territory to ensure proper coverage for after hour calls. Responsible for same day emergency deliveries or patient home visits as needed Required skills Experience recognizing the needs and concerns of individuals Effectively communicate orally and in writingAbility to follow verbal and written instructionProfessional telephone & email etiquetteAble to work in fast-paced, self-directed environment.Detail oriented with excellent time management skills.Decision-making, problem resolution and creative thinking skills.Responds well to multitasking while providing exceptional customer service, support and responsivenessShould be honest, competitive, energetic, enthusiastic, professional and systematic.Ability to demonstrate and educate to patient family members on all equipment necessary Competencies Accurate and timely documentation in Brightree and other systems Effectively communicates to patients and referral sources alike regarding patient education and documentation communication with referral sources I.E. Case managers, dietitians, nurses, referral coordinators. Maintains clean vehicle and up to date insurance and registration Adequately schedules route for the day and effectively communicates discharge planning with appropriate parties. Adequately stores patient information in accordance to HIPAA RegulationsMaintains presentable appearanceMaintains adequate par levels of supplies in vehicleProperly follows PPE Guidelines Maintain CMN tracking report to ensure timely completion Accurately works pending orders report to expedite CMNs holding up patient orders Supervisory ResponsibilityNone Work EnvironmentField, Office or home office Physical DemandsAble to lift and carry up to 20lbs Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Rotating on call schedule as determined by supervisor. TravelRemote Travel within territory Preferred Education and Experience Bachelor's Degree or equivalent experience Bilingual is preferred PI192204239

Keywords: Sentido Health, Seattle , Regional Account Manager, Executive , Seattle, Washington

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