Operations Manager

Company: UMC
Location: Mukilteo
Posted on: September 23, 2022

Job Description:

UMC Mukilteo, WA General Position Summary: Manages the Operations team in Mechanical Services Group (MSG) including safety, policies & procedures, staffing, career development, and job satisfaction. Responsible for achievement of the annual MSG Plan and Key Performance Indicators (KPI). Essential Job Functions:1. Achieve MSG Annual Plan by managing all Operations based KPI's.2. Provide Safety Supervision & support for all for all MSG Field Technicians & MSG Foreman with the goal of avoiding recordable injuries. Ensure compliance with all company Safety policies & procedures (zero tolerance).3. Provide support of technical and on-site training for all MSG Operations personnel and evaluate performance annually to create a development plan for each. Oversee / monitor timely completion of performance reviews (by the Leads) of all MSG Technicians annually.4. Perform a monthly review of all completed MSG jobs to ensure labor & material budgets are being met. Provide a monthly report (estimate vs. actual) & meet with the Facility Services Group (FSG), Director to review. 5. Ensure all Technicians are utilizing the Service Field Proposal to develop, propose & obtain written approval of all Recommended Repairs (6. Ensure completion of all S/A inspections within the scheduled month and allotted time and material budgets.7. Review MSG KPI's monthly & provide ongoing feedback / suggestions for improvement.8. Keep MSG Foremen informed of policies & procedures, personal performance and goals of the company. Support ongoing development of the Foremen in their customer communication skills. 9. Perform random "quality checks" for Key / Strategic customers and of the MSG Foremen's assigned customers. Monitor and respond to excessive customer callbacks and call activity while keeping the Director informed.10. Develop and approve all On-Call schedules and changes. Approve all Technician / Foremen vacation time so as to provide adequate coverage at all times.11. Ensure adequate manpower and crew mix to accomplish current work & work being developed by requested dates. Keep Director advised regarding needs and performance of all Technicians.12. Forecast annual additional Technician needs by level & trade 13. Identify, recruit and hire new Field Technicians as required to keep up with our growing workload. Provide oversight of orientation and coordinate outfitting (vehicles & tools).14. MSG Fleet Management: Develop, forecast & manage annual MSG vehicle purchases & outfitting while working with the Director.15. Facilitate & support excellent Technician / Foremen communication across all of MSG.16. Collaborate with the Customer Service Managers, Service Account Executives, Business Development Representatives & Service Project Managers with regards to new & existing customer opportunities/issues. Report all issues/complaints to the Director immediately. 17. Monitor and Manage the Field unapplied time (Field Productivity) to meet/exceed established KPI. Skills Required to Perform the Essential Duties of the Job:1.Extensive mechanical knowledge with a minimum of ten (10) years of mechanical service industry experience.2. Extensive safety knowledge with a minimum of ten (10) years of mechanical service industry experience.3. Excellent oral and written communication skills.4. Excellent interpersonal skills.5. Strong Computer Skills.PM21 UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.

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Keywords: UMC, Seattle , Operations Manager, Executive , Mukilteo, Washington