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Sr Product UX Manager-Telecommute

Company: UnitedHealth Group
Location: Seattle
Posted on: September 24, 2022

Job Description:

Optum Labs is the research and development arm of UnitedHealth Group. We're a diverse team of curious thinkers and experts in big data, artificial intelligence and machine learning, and scientific and clinical research searching for new ways to help people live healthier lives. We partner with world leaders in health care delivery, research, and technology to create disruptive solutions that serve patients, caregivers, providers, and commercial and government payers.

More equitable, effective, and affordable health care - that's our goal. We aren't just trying to improve the care an individual receives. We're building a future where the health care system works better for everyone. Make yourself at home with us and start doing your life's best work. (sm)

We are part of the Fusion team, an internal accelerator for the enterprise. Our standard work model operates on 6-12 week engagements with internal clients on a wide range of initiatives including leadership and product strategy, alignment, and often product experience.

The qualified individual will have UX and UI design as their core skills. You'll need to understand how to craft an experience (considering user need, psychology, familiarity, business requirements, etc.) and how to package it in a usable interface. They also need to understand product design and how our work will inform and enable bringing a successful product to market.

What experience will set candidates apart from one another?

Someone who has distilled complex systems into usable experiences that feel simple and intuitive to the user.

You'll be managing a small team of product designers and leading client engagements. This role will be expected to provide thought leadership and strategic guidance for the engagements they manage, coordinate cadence and methods of collaboration with client teams, and will need to assist in delivery of tangible assets.

Ideal Background:

  • Healthcare is complex and it would be preferable for candidates to have familiarity with the system of healthcare
  • More importantly, candidates need to operate from an empathetic perspective and have experience translating user needs into experiences that support users achieving their desired outcomes. Pretty UI design is great and helps build trust, but if the flow or path is not thought out with systemic considerations then it will run into trouble
  • We prefer candidates who have worked on scrum teams and understand how their role feeds into and informs the delivery pipeline. An understanding of experience dependencies on the tech stack will be beneficial
  • We don't always have direct access to users of the products we're designing/building, so we'll need people with a research-minded approach, but who aren't frozen if they don't have preferable levels of user contact
  • We design everything from desktop to native mobile experiences, so understanding of those patterns and environments is important, experience in delivering it is better
  • Many of our clients benefit from high-definition prototypes to support product definition and delivery. Experience building those out is highly preferable
  • Product Experience and Design (PXD) requires a unique blend of real-world experience and theory, entrepreneurial zeal, and elite production and execution
  • Working in PXD on Fusion means you'll be part of a team of highly skilled individuals who tackle all aspects of the design process from user research to physical prototyping to telling the project story to the client. You will also work as a member of a larger multi-disciplinary product team to create and deliver market leading offerings for clients across the continuum of healthcare
  • As a practitioner of Product Experience & Design, you will be helping people live healthier lives when you bring your expertise, passion, energy, focus and all-in approach to work every day. This is the place where you can do your life's best work

    Primary Responsibilities:
    • Create new consumer experiences focused on patients, providers, payers, and others across the healthcare ecosystem
    • Design new approaches that enhance and extend consumer experiences
    • Gather consumer and end-user requirements through in-person interviews and secondary research
    • Help clients empathize with users by creating deliverables that tell a compelling story
    • Serve as a subject matter contributor in the area of product design, user experience, and user interface and interaction design
    • Use data, including key performance indicators, market research, and testing methods, to identify ways to conceptualize and advance the user experience
    • Create functional prototypes and designs of different levels of fidelity to help teams determine the design direction for delivery
    • Work alongside and collaboratively with development teams to understand constraints and identify opportunities to modernize our approach to delivery
    • Be a mentor to junior designers by reviewing work performed and providing constructive feedback and support

      You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

      You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

      Required Qualifications:
      • Bachelor's degree in Design with a concentration in communication, customer experience, or user experience
      • 7+ years of product design and/or user experience and design
      • 7+ years of experience in Human Centered Design processes
      • 3+ years of experience in people management (performance management, career development, mentoring resources)
      • A portfolio of work that demonstrates your level of skill for the following: mobile application, responsive web, scalable platform, and consumer-facing portal designs
      • Experience working in an ambiguous and dynamic environment and comfort collaborating with multidisciplinary design teams in a non-hierarchical organization
      • Experience in synthesizing multiple, and sometimes conflicting inputs (data, qualitative feedback, hypothesis, etc.) into a common point of view
      • Skills in product development that includes:
        • Defining Value Propositions
        • Ethnographic Research and Synthesis
        • Persona Development
        • Journey Mapping
        • Experience
        • Interface Design
        • Rapid Prototyping
        • Front-end Development
        • A variety of graphic design and interactive tools:
          • Photoshop
          • InDesign
          • Illustrator
          • Sketch
          • Figma
          • InVision, Axure RP, or a similar prototyping tool
          • HTML/CSS
          • PowerPoint
            Preferred Qualifications:
            • Experience designing products for the healthcare industry
            • Experience in multiple phases of the product development life cycle
            • Ability to be coached and implement the feedback to achieve a better performance
            • Ability to adapt and be collaborative in a matrix environment
            • Ability to demonstrate storytelling skills
            • Experience working with clients, as a collaborator and advisor
            • Ability to confidently and credibly share your point of view and expertise
            • Exceptional written and oral communication
            • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

              To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

              Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

              All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

              ..... click apply for full job details

Keywords: UnitedHealth Group, Seattle , Sr Product UX Manager-Telecommute, Executive , Seattle, Washington

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