Assistant Front Office Manager Full time $23.00 hour
Company: Pyramid Hotel Group
Posted on: September 24, 2022
At the Hilton Garden Inn Seattle Downtown we pride ourselves on
being the best employer in the area. What sets us apart? Our
culture, full benefit plans, including 401k with a company match
and our lucrative bonus programs, to name a few. We are looking for
talented people who have a genuine passion for service. Our Core
Values involve personal development, people, and a desire for
wanting them to succeed. We believe each member of our team has a
key part to play in our delivery of outstanding service and
memorable experiences for each guest. We want a hotel that people
want to come to, not through. Find out today what a career with
Pyramid Hotel Group at the Hilton Garden Inn Seattle Downtown can
mean for you!
Duties & Responsibilities:
Manage all aspects of front desk operations for assigned shift.
Schedule employees to ensure proper coverage.
Monitor performance and recommend/initiate corrective and/or
disciplinary action, or other staffing/human resources-related
actions in according with company policies and procedures. Alert
management of potentially serious issues.
Ensure all staff is properly trained and have the tools and
equipment needed to effectively carry out their job functions.
Ensure guests receive prompt, professional attention and are
greeted upon arrival. Respond appropriately to guest complaints.
Implement appropriate service recovery gestures in order to ensure
total guest satisfaction. Communicate to staff any VIP, Priority
Club, or special needs or requests and follow up on execution.
Communicate and assist in achieving departmental guest
satisfaction, revenue and profit goals and objectives. Manager
labor costs and expenses within budget.
Assist in managing hotel revenue generation & maximization through
full utilization of company systems, business processes and
Ensure procedures are followed for security of monies, credit and
financial transactions, and guest security.
Throughout shift conduct routine inspections of the front office
and public areas to ensure the appearance of such areas reflects
highly on the hotel, brand, and Company. Correct any deficiencies.
Train appropriate staff on procedures for PBX to serve as a central
communications point during emergency/crisis situations.
Promote teamwork and quality service through daily communication
and coordination with other departments. Key departmental contacts
including Accounting, Revenue Management, Sales and Marketing,
Catering, Food and Beverage, Housekeeping, and Maintenance.
Will serve as manager on duty as required.
Accountability: This job is responsible for managing front desk
operations for a p.m. and/or weekend shift at a large, fairly
complex full-service hotel with an extensive range of facilities
and services and may include a large number of Priority Club
Accounts and VIP and key guests. Typically supervises a shift of
front office employees.
Bachelor's degree in Hotel Management, Business Administration or
related field preferred plus one or more years front office/guest
services experience including supervisory experience, or an
equivalent combination of education and experience. Must speak
fluent English. Other languages preferred. Other:
Communication skills are utilized a significant amount of time to
interact with others; customers, employees and third parties.
Reading and writing abilities are utilized often when completing
paperwork and management reports, interpreting results, giving and
receiving instructions and training
Mathematical skills, including basic math, budgeting, profit/loss
concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training
abilities are sued often. May be required to work nights, weekends,
Opening ID: 2022-18337
External Company URL: https://careers-phg.icims.com
Street: 1821 Boren Avenue
Keywords: Pyramid Hotel Group, Seattle , Assistant Front Office Manager Full time $23.00 hour, Executive , Seattle, Washington
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