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Service Line Associate Manager

Company: Fred Hutchinson Cancer Research Center
Location: Seattle
Posted on: September 24, 2022

Job Description:

Fred Hutchinson Cancer Center is an independent, nonprofit, unified adult cancer care and research center that is clinically integrated with UW Medicine, a world leader in clinical care, research and learning. The first National Cancer Institute-designated cancer center in the Pacific Northwest, Fred Hutch's global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy, and COVID-19 vaccines has confirmed our reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Based in Seattle, Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy, and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures for the world's deadliest diseases and make life beyond cancer a reality.
At Fred Hutch, we believe that the innovation, collaboration, and rigor that result from diversity and inclusion are critical to our mission of eliminating cancer and related diseases. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an antiracist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, antiracism, and inclusion.
The Associate Service Line Manager (ASLM) reports to a Service Line Manager and has responsibility for independently carrying out all aspects of project planning, monitoring, and execution on subcomponents of 2 or more programs. - The ASLM coordinates effort with Service Line Manager(s) or Director of Service Line Management as required.
Independent judgment is used in developing project work plans, managing project operations, and in carrying-out responsibilities that include the following:

  • Manage projects to completion and transition as appropriate to ongoing operational lead.
  • Coordinate and develop services across the affiliation (FHCC, UWMC) for a sub-components of a program.
  • Manage or support execution against fiscal year program goals that integrate both standard of care and innovative research therapies to provide the highest quality care available.
  • Identify gaps and opportunities to improve clinical and administrative processes that impact multiple departments and/or sites of practice.
  • Develop and maintain basic knowledge of relevant events or changes that could impact scientific, regulatory, and other oncology practice changes in the industry.

    Additional supporting responsibilities include the following under the direction and guidance of one or more Service Line Managers:

    • Assist with elicitation and documentation of service line strategic plans and fiscal year goals across Performance Commitment dimensions (e.g. highest quality care, financial stewardship, research, growth, access, and people).
    • Assist with development and refinement of dashboard metrics to monitor and manage program performance in key strategic dimensions of Access/Growth, Quality, and Research.
    • Assist with identification of external opportunities for growth and innovation.
    • Assist with development of program specific marketing and outreach plans that tie to program goals and interface with these departments


      • Develop basic understanding of the current state and capability of the service line across the value stream as well as those of local, regional, and national competitors.
      • Responsible for independently managing components of the larger programs.
      • Develop, manage, and execute projects, soliciting assistance and guidance from the Service Line Manager(s) or Director of Service Line Management, as required.

        Projects and Initiatives may include:

        • New service or therapy implementation impacting multiple departments
        • Process improvements
        • Improve patient access, coordination, and advocacy by concentrating on service delivery that is seamless and patient driven across sites of service
        • Streamline integration and collaboration across FHCC departments and Partner Organizations to enable efficient operations
        • Identify and recommend improvements to patient services, hand-offs, and flow for the purposes of achieving the highest possible value.
        • Analyze, interpret, display, and communicate basic performance metrics to administrative and clinician leaders across all performance dimensions.
        • Effectively and comfortably presents projects, plans, proposals and analytics to a wide variety of audiences.
        • Understands program strategies linked to the appropriate customer groups. Demonstrates understanding of forces that influence the success of the programs.
        • Conducts, facilitates and upholds efficient, productive communication, working relationships and functions between staff integral to programs.
        • Participates in and monitors the development of appropriate strategies, ensures completion of designated activities and analyzes performance outcomes based on determined activity.
        • Coordinates and facilitates project meetings, including communications regarding meetings, preparing agendas, written minutes, and action items/next steps.
        • Routinely works with physician leaders and service line managers to review project goals and work plans to ensure successful program outcomes.
        • Works with Clinical Analytics or SLM Analyst to obtain data in support of program/project planning and execution.
        • Prepares and submits reports on a regular schedule about project status, issues, and risks.
        • Serve as project liaison, representing the projects to other FHCC departments, affiliated individuals or institutions, and outside organizations. -
        • Adheres to policy, procedure and quality assurance requirements of UWMC and the FHCC.


          • Bachelor's degree
          • 1 year of relevant experience
          • Integrity - High degree of professional ethics and integrity - engenders and maintains trust and credibility.
          • Subject Matter Expertise - Knowledge, skills, judgment and organizational ability to plan and direct operations of assigned program components.
          • Project Management - Skills in planning, monitoring/controlling, and closing/transitioning projects
          • Relationship Development - Ability to relate to medical staff, managers, employees, and others to win their confidence and establish rapport.
          • Critical Thinking - Ability to synthesize a large amount of information and anticipate needs, drawing accurate conclusions
          • Problem Solving - Ability to grasp multiple facets of an issue and independently recognize opportunities that meet multiple needs
          • Systems Thinking - Ability to grasp how all parts of a process fit together and how changes to any one part of the system will impact the others
          • Data Analytics - Ability to understand basic data concepts and to perform straight-forward analyses to interpret results. Ability to identify necessary data / analysis to support decision-making
          • Negotiation - Ability to gain agreement in complex and/or ambiguous situations. Critical thinking and judgment required.
          • Flexibility - Ability to work in an ambiguous and frequently changing environment
          • Communication - Ability to communicate verbally, in writing, or through other forms of visualizations to effectively convey an idea, concept, or specific information.
          • Facilitation - Ability to contribute to and lead multi-functional teams through planning sessions and assessments of key issues. - - Ability to assess issues and promote discussions to reach resolution when ideas and opinions differ.
          • Presentation Skills - Ability to present clearly, calmly, and concisely to workgroups and management across the organization
          • Emotional Intelligence - Self-awareness and insight into other's emotions and communications styles that enables effective communications and problem solving.
          • Ability to work vertically and horizontally across the organization. Comfortable working with individuals in a variety of hierarchical functions and roles.
          • IT Proficiency - Proficient in key software applications used at SCCA that enable program work and collaboration (e.g., MS Office 365 and applications)


            • MBA, MHA, MPH, or related field
            • Basic understanding of healthcare business
            • Basic understanding of oncology services
            • Experience working directly with physicians

              SCCA has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to SCCA facilities.
              Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.
              A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists. -
              Our Commitment to DiversityWe are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.

Keywords: Fred Hutchinson Cancer Research Center, Seattle , Service Line Associate Manager, Executive , Seattle, Washington

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