Meals on Wheels Manager

Company: Homage Senior Services
Location: Lynnwood
Posted on: November 25, 2022

Job Description:

Provides direct oversight of the Meals On Wheels (MoW) team, ensuring the success of the program including meeting or exceeding contract goals, managing expenses and staffing, and delivering high quality services to clients.

Essential Duties and Responsibilities:

Ensure that all contract and grant responsibilities are fulfilled, monitoring on a monthly, quarterly, and annual basis as needed.
Manage staffing for MoW program, including volunteers. Responsible for hiring, orienting, training, and day-to-day supervision, guidance, and performance management.
Coordinate with and provide additional oversight and guidance to the Nutrition Admin staff and Driver Coordinator to ensure high quality support to the program and clients.
Provide input into the development of the MoW program budget, and participate in the monitoring of revenue and expenses to ensure budget targets are met or exceeded.
Attend and participate in meetings as required, including Nutrition Department, Manager/Supervisor meetings, and Homage All Staff meetings. Lead MoW Team meetings.
Complete reports and data entry as needed for both internal and external partners and deadlines.
Foster relationships with community partners and organizations, coordinate staffing for outreach and advocacy efforts.
Oversee distribution and tracking of emergency meal packs, client notices, educational materials and other specialty items.
Employ creative problem solving to ensure effective, efficient, equitable service for all clients, traditional and reimbursement.
Manage high-level client issues including order and delivery discrepancies, grievances and special accommodations.
Track and manage client volume, route, and funding source capacity.
Provide occasional support for delivery operations including meal packaging and delivery.
Regular and routine attendance
Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Minimum Qualifications:

Minimum of 2 years supervisory or team leadership experience; demonstrated ability to foster teamwork and cooperation in a group.
Current Washington State Food Handlers Card
Effective communication skills, including verbal and written, with a variety of audiences and stakeholders.
Effective working knowledge of Microsoft Office suite (Outlook, Teams, Excel, Word, PowerPoint); comfortable navigating in Microsoft Windows environment and using internet browsers; ability to become proficient in use of program software including CAREeVantage and Salesforce.
Must be fully vaccinated per program or agency requirements.

Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.

Preferred Qualifications:

Bachelors degree in nutrition, gerontology, or related field
RDN or DTR credentials
Experience working with elderly and/or disabled individuals.
Experience with diverse communities
Fluency in languages other than English

Work environment and physical demands:

This work is typically performed in an office setting; functions are usually performed sitting but may spend some amount of time standing. Some work is performed in a warehouse setting, which includes time in the walk-in freezer and cooler.
Some amount of bending, lifting, walking, carrying and other movements may be required.
Must be able to lift up to 25 pounds occasionally.
Must be able to interact with people, computers, and office equipment to perform the Essential Duties and Responsibilities, with or without accommodations.
Work may include local travel during normal business hours, and occasional travel for training/conference attendance.
Occasional after hours or weekend events may be required.

This position is primarily onsite, with very occasional remote work.%1219192%

Keywords: Homage Senior Services, Seattle , Meals on Wheels Manager, Executive , Lynnwood, Washington