MANAGER - CAFE SALES & MARKETI
Company: Hard Rock International
Location: Seattle
Posted on: January 25, 2023
Job Description:
With venues in 74 countries, including 183 cafes, 27 hotels and
12 casinos, Hard Rock International (HRI) is one of the most
globally recognized companies. Beginning with an Eric Clapton
guitar, Hard Rock owns the world's most valuable collection of
music memorabilia, which is displayed at its locations around the
globe. Hard Rock is also known for its collectible fashion and
music-related merchandise and Hard Rock Live performance venues.
HRI owns the global trademark for all Hard Rock brands. The company
owns, operates and franchises Cafes across Europe, Asia, and the
Americas, as well as owns, licenses and/or manages hotel/casino
properties worldwide. Destinations include the companys two most
successful Hotel and Casino properties in Florida, both owned and
operated by HRI parent entity The Seminole Tribe of Florida. In
2018, Hard Rock International was recognized as a Forbes Magazine
Top Employer for Women and Land Operator of the Year at the Global
Gaming Awards. For more information on Hard Rock International
visit www.hardrock.com.Sales and Marketing Manager is responsible
for directing Cafe sales and marketing efforts that align with the
overall Cafe operating strategy. This individual will also support
the Cafes Senior Leadership Team in upholding all brand standards,
core values, while meeting or exceeding Hard Rocks business
objectives.
- Demonstrate financial comprehension of the Cafes budget and
P&L.
- Execution and development of marketing initiatives.
- Development of sales strategies that generate consistent
year-over-year entre count growth.
- Manage marketing expenses in accordance with the Cafes budget
and forecast models.
- Partner across all departments in an effort to support the team
in consistent execution of all systems and processes to deliver all
products and services to Hard Rocks brand standards.
- Market a multi- product business line (restaurant, retail, live
music and special events) to disparate guest profile (corporate,
tourist and local).
- Foster an environment of customer service in which all team
members put the guest first in every situation.
- Execute established standards for overall guest satisfaction
that meet or exceed brand standards as determined by an objective
ranking systems.
- Remain an objective observer of the standards of service to
ensure guest expectations of the brand and cafe are met.
- Ability to ideate and execute meetings & events that exceed the
expectations of all clients.
- Assist senior management in attracting and retaining the most
exceptionally talented people available in the market and place
them in positions that leverage their skills and expertise for
maximum impact.
- Clearly define goals and expectations for team members using
performance review tools and hold your team accountable for
successful performance.
- Support team development and advancement along well-defined
career paths.
- Serve as a Learning Coach developing, implementing, and
executing learning & developmental programs for all individuals
under his/her stewardship to drive continuous improvement and
employee retention.
- Possess a self-motivated approach to his/her own personal and
professional growth. This job description reflects the positions
essential functions; it does not encompass all of the tasks that
may be assigned.EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- 5+ years in a sales and marketing role preferably in a
hospitality setting.
- Experience with CRM platforms.
- Expertise in social media platforms.
- Background in music industry a plus.SKILLS
- Ability to learn and bring "out of the box" ideas to their
team.
- Genuine enthusiasm and aptitude for sales.
- Excellent verbal and written communication skills.
- High level of business acumen and common sense.
- Demonstrates strong problem solving skills through ability to
diagnose and implement solutions.
- Must possess strong communication and listening skills,
excellent speaking, reading and writing.
- Comprehend and use technical or professional language, either
written or spoken, to communicate complex ideas.
- Ability to effectively pitch and present information in
one-on-one and group situations to media, customers, clients,
partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English
required.PHYSICAL DEMANDS
- Ability to move throughout the corporate office and cafes
during visits (standing, walking, kneeling, bending) for extended
periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and
wrists.
- Ability to express or exchange ideas verbally and perceive
sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work
with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects
(lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and
loud/noisy environment.
- Ability to travel via auto or airplane for long periods of
time. Closing:Hard Rock International is an equal opportunity
employer. We live our motto LOVE ALL SERVE ALL, and strive to
foster an inclusive workplace culture for every team member. Hard
Rock welcomes and encourages applications from people with
disabilities. Reasonable accommodations are available upon request
for candidates taking part in all aspects of the selection
process.Disclaimer While this is intended to be an accurate
reflection of the current job, management reserves the right to
revise the current job or to require that other or different tasks
be performed when circumstances change, (e.g. emergencies, changes
in personnel, workload, rush jobs or technical
developments).Requisition Number: 2022-23559 External Company Name:
Hard Rock Cafe International (USA), Inc. Street: 114 PIKE
STREET
Keywords: Hard Rock International, Seattle , MANAGER - CAFE SALES & MARKETI, Executive , Seattle, Washington
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