Associate Vice President of Patient Access
Company: Fred Hutchinson Cancer Research Center
Posted on: January 26, 2023
Fred Hutchinson Cancer Center is an independent, nonprofit
organization providing adult cancer treatment and groundbreaking
research focused on cancer and infectious diseases. Based in
Seattle, Fred Hutch is the only National Cancer
Institute-designated cancer center in Washington.
With a track record of global leadership in bone marrow
transplantation, HIV/AIDS prevention, immunotherapy and COVID-19
vaccines, Fred Hutch has earned a reputation as one of the world's
leading cancer, infectious disease and biomedical research centers.
Fred Hutch operates eight clinical care sites that provide medical
oncology, infusion, radiation, proton therapy and related services,
and network affiliations with hospitals in five states. Together,
our fully integrated research and clinical care teams seek to
discover new cures to the world's deadliest diseases and make life
beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination,
excellence, innovation, integrity and respect. These values are
grounded in and expressed through the principles of diversity,
equity and inclusion. Our mission is directly tied to the humanity,
dignity and inherent value of each employee, patient, community
member and supporter. Our commitment to learning across our
differences and similarities make us stronger. We seek employees
who bring different and innovative ways of seeing the world and
solving problems. Fred Hutch is in pursuit of becoming an
anti-racist organization. We are committed to ensuring that all
candidates hired share our commitment to diversity, anti-racism and
The Associate Vice President of Patient Access is responsible and
accountable for the strategic and operational oversight of Patient
Access Services for Fred Hutchinson Cancer Center. This includes
administering, reviewing, and overseeing the performance of patient
access and referral management (Intake) functions. The Associate VP
is responsible for providing direction and leadership to achieve
ongoing operational quality, productivity, and efficiency of the
Patient Access team for Ambulatory practices. The Associate VP is
responsible for ensuring the optimal technology and operational
infrastructure are in place to support the expansion of the
organization's clinical access strategy. The role serves as the
leader of the Ambulatory Patient Access Services team to internal
and external organizations, including government agencies, payer
organizations and external auditors.
We are seeking a strategic-minded leader with an aptitude for
identifying and implementing new and emerging strategies to
increase efficiency, improve processes, and enhance the patient
- Sets the strategic direction and manages operations for Fred
Hutch's patient access services including collaborating with
University of Washington Medical Center administrators and other
clinical and administrative leaders to standardize patient access
across all sites of care.
- Ensures that the department provide world-class service to
patients that continually exceeds expectations and are in line with
Fred Hutch's mission and values.
- Provides strategic vision and direction to effectively manage
industry shifts, regulatory changes, and rising cost pressures,
challenging assumptions and standards of business. Drives
operational performance improvement.
- Works with the VP Of Operations to successfully integrate
referral management and access to provide streamlined services.
Establishes and optimizes team processes, identifying and
addressing gaps in patient service or operation workflow.
- Manages the overall operational, budgetary, and financial
responsibilities of the department, seeks ways to control costs
without compromising the quality of services delivered.
- Leads the patient access team in meeting high quality
performance standards and in achieving KPIs in all areas of
responsibility by creating an environment of continuous process
improvement and accountability. Key performance metrics: -
engagement, turnover, retention, diversity and equity in the
workforce, leadership competency.
- Translates plans into operational activities that produce
timely, measurable outcomes to meet organizational mission and
goals. Collaborates with each operating unit/clinical department to
create strategic alignment and coordinate expected
- Establishes and maintains relevant controls and feedback
systems to monitor the operation of the department. Reviews
performance data that includes activity reports and turnaround
times to monitor team output and service expectations, ensuring
alignment with organizational goals.
- Develops standard and reliable processes for assessing capacity
needs. - For areas with constrained capacity, works with clinical
and administrative leadership to identify and implement specific
strategies for enhanced access. Identify, develop, and create
organizational staffing models, policies, standard work.
- Creates a workplace culture that is consistent with the overall
organization, and emphasizes the identified mission, vision,
guiding principles and values of the organization
- Partners with leadership team and Human Resources to recruit,
interview, select, hire, and develop top talent.
- Performs other duties and responsibilities as assigned
- Adheres to HIPAA Compliance
- Bachelor's Degree
- Minimum of ten years progressive experience in a comprehensive
service delivery, health care, and/or contact center
- Minimum of seven years in a managerial role.
- Significant understanding of healthcare business and revenue
cycle principles, with special emphasis on patient access
services.Demonstrated experience working collaboratively with
physicians and senior clinical leadership.Working knowledge of Epic
and experience with referral management platforms.
- Experience in leading a diverse team, thinking creatively to
solve problems, projecting future needs, and being attuned to the
- A proven track record of providing visionary leadership and
effective management of a complex department, unit, or
organization. Ability to build, motivate and supervise a team
including other department leaders.
- Excellent communication skills and ability to communicate
effectively with all levels of the organization.
- Master's in business administration or Healthcare
Administration or related discipline
- Experience in referral management and patient access services
within a large health system with at least five of those in a
- Advanced knowledge of Epic Cadence and Beacon systems
This position is patient facing and/or requires access to Fred
Hutch clinical facilities. As such, full COVID-19 vaccination is
required as a condition of employment, without exception. Booster
doses are strongly recommended but not required. If declining a
booster, completion of the COVID-19 Vaccination Status Form
Questionnaire and COVID-19 Booster Declination Training is
required. Because of our immunocompromised patient population,
there are no medical or religious accommodations available for any
employee who is patient facing and/or requires access to Fred Hutch
clinical facilities. Only employees whose positions are fully
remote, who are not patient facing and/or require no access to
clinical facilities, may apply for medical or religious
accommodations. As a condition of employment, newly hired employees
must provide proof of vaccination before their first day of
employment. -A statement describing your commitment and
contributions toward greater diversity, equity, inclusion, and
antiracism in your career or that will be made through your work at
Fred Hutch is requested of all finalists.
The annual base salary range for this position is from $159,778 to
$266,296 and pay offered will be based on experience and
This position may be eligible for relocation assistance and/or
sign-on bonus.--- -
Fred Hutchinson Cancer Center offers employees a comprehensive
benefits package designed to enhance health, well-being, and
financial security. Benefits include medical/vision, dental,
flexible spending accounts, life, disability, retirement, family
life support, employee assistance program, onsite health clinic,
tuition reimbursement, paid vacation (12-22 days per year), paid
sick leave (12-25 days per year), paid holidays (13 days per year),
paid parental leave (up to 4 weeks), and partially paid sabbatical
leave (up to 6 months).--- -
Our Commitment to DiversityWe are proud to be an Equal Employment
Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance
Act (VEVRAA) Employer. We are committed to cultivating a workplace
in which diverse perspectives and experiences are welcomed and
respected. We do not discriminate on the basis of race, color,
religion, creed, ancestry, national origin, sex, age, disability
(physical or mental), marital or veteran status, genetic
information, sexual orientation, gender identity, political
ideology, or membership in any other legally protected class. We
are an Affirmative Action employer. We encourage individuals with
diverse backgrounds to apply and desire priority referrals of
protected veterans. If due to a disability you need assistance/and
or a reasonable accommodation during the application or recruiting
process, please send a request to our Employee Services Center at
firstname.lastname@example.org or by calling 206-667-4700.
Keywords: Fred Hutchinson Cancer Research Center, Seattle , Associate Vice President of Patient Access, Executive , Seattle, Washington
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