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Senior Product Manager - Platform Services (Core Monitoring)

Company: Uptime.com
Location: Seattle
Posted on: January 26, 2023

Job Description:

Why we need you: We are building the next-generation availability monitoring platform and rapidly growing our capabilities and features. We are focusing on our growth customer base while building and growing features focused on SRE's and Developers in small medium businesses and scaling up to the enterprise. We are looking for a Senior Product Manager - Platform Services (Core Monitoring) that will be responsible for driving the development and growth of the Uptime's monitoring and observability platform. This individual will work closely with the Product Team (PMs, POs, UI/UX) to deliver on the product roadmap with a focus on driving user adoption and customer satisfaction. The Senior Product Manager will report to the Chief Product Officer and will be a leader in driving the product's mission, vision and strategy. Uptime.com leads with a customer first mindset which is built into our culture so we can build the best monitoring platform that addresses customer requirements. This role expects frequent communication with customers and building outbound relationships. What you will do: --- In partnership with the Chief Product Officer executing and continuing enhancing the product roadmap: This includes engaging with the cross-functional Product Development team to identify and prioritize new features, functionality and defining the go-to-market strategy for new releases. --- The Senior Product Manager for Core Monitoring will be responsible for the Uptime.com primary monitoring capabilities, HTTP, Web, Synthetic, DNS and API and defining new monitoring technologies that are required in the platform. --- The Senior Product Manager will also oversee other Product Managers responsible for Incident Management and Mobile app development. --- Supporting the product development process: This includes partnering with the Product Owner in defining product requirements, working with the engineering team to design and build new features and functionality, and assisting the Product Owner in release processes. --- Analyzing market trends and customer feedback: This includes gathering and synthesizing customer feedback to enable the Product Team to enhance the product development decisions and conducting market research to stay up-to-date on industry trends and competitive offerings in our highly competitive market.--- Building and maintaining relationships with key customers: This includes conducting customer interviews, attending industry events, and collaborating with the sales team to identify and pursue new business opportunities. --- Create low fidelity mockups/wireframes to facilitate both internal & external customer conversations. --- Collaborate with the UI Design Team to iterate on elegant & highly usable designs that will delight the Uptime.com user community. --- Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support & QA Teams. What you will need: --- Experience as a Senior Product Manager at a fast-paced company focused on SaaS preferably in the observability, monitoring, operations, SRE/DevOps space. --- Prior experience with monitoring technologies, synthetics, website monitoring, network monitoring and complex systems monitoring solutions. --- Experience working in an Agile development environment and assisting in writing User Stories with Product Owners. --- Familiarity with building and managing complex software services and backlogs at scale --- Experience with prioritization and problem solving skills in a highly competitive environment. --- Ability to gather, research, and analyze data from multiple sources and subsequently define business requirements and MVPs. --- Business knowledge and acumen to participate in technical discussions with engineers as well as discuss complex technical solutions with technical and non-technical customers. --- Excellent communication, facilitation, and presentation skills to surface needs, explain features, articulate decisions, and gain alignment to drive projects forward. --- A collaborative mindset and an ability to build strong cross-functional partnerships. --- Intellectual curiosity, self awareness, and ability to learn quickly and adapt. The ideal candidate for this role will have a strong technical background and experience in product management, particularly in the SaaS space. They should have excellent communication and leadership skills and be able to thrive in a fast-paced and dynamic start-up environment. How we will support your growth and success:

  • Work closely with executives, leadership and cross-functional organization including engineering, marketing and business operations.
  • Professional development opportunities to further skills and knowledge
  • Opportunity to learn the ins and outs of monitoring, observability and SRE space to continue the advancement of the industry and Uptime.com.
  • A collaborative and supportive team of smart, passionate people who are all focused on a common goal to build and operate the best monitoring service in the world.
    • Health Care Plan (Medical, Dental & Vision)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Family Leave (Maternity, Paternity)
    • Training & Development
    • Work From Home

Keywords: Uptime.com, Seattle , Senior Product Manager - Platform Services (Core Monitoring), Executive , Seattle, Washington

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