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Senior Client Services Manager

Company: Arthur J. Gallagher & Co.
Location: Issaquah
Posted on: January 27, 2023

Job Description:

Job Description - Senior Client Services Manager (98185) Senior Client Services Manager - 98185 Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way. **Immediate full time opening for an exciting new role working on a dedicated account for an established major corporation. Must be able to work onsite in Issaquah, Washington (flexibility available) ** Position Summary: Responsible for the day-to-day account management for a large North American retail account. Manages assigned book of business works to solidify client relationship. Primarily focused on delivering exceptional service to all client. Solves common issues and identifies client concerns/opportunities and drives solutions with limited guidance.

  • Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common AM challenges (e.g., banking, reports, etc.) providing leverage to his/her manager. -
  • Develops client trust and confidence.
  • Organizes and leads effective group meetings on behalf of client (claims reviews, large loss reviews, etc.).
  • Facilitates discussions effectively, selling value of GB services.
  • Perceived as critical link between client, management and claims operations. -
  • Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics.
  • Obtains data through internal tools and manipulates to identify trends and meaningful information for client.
  • Executes and presents analysis results proficiently.
  • Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.
  • Stays current on company and industry developments. Required:
    • 5+ years related work experience
    • Insurance license Able to create success stories and capture learning's within own book of business and that of team members. Able to provide synthesized summaries to senior leadership within AM team. Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. Is accessible by team members when they encounter roadblocks with their work. Able to provide value-added suggestions and approaches to make the team more successful. With supervisors, understands what matters most and where/when to escalate issues. Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum. U.S. Eligibility Requirements:
      • Interested candidates must submit an application and resume/CV online to be considered
      • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract
      • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
      • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, -Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. -Gallagher will require proof of work authorization
      • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords: Arthur J. Gallagher & Co., Seattle , Senior Client Services Manager, Executive , Issaquah, Washington

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