Senior Client Services Manager
Company: Arthur J. Gallagher & Co.
Posted on: January 27, 2023
Job Description - Senior Client Services Manager (98185) Senior
Client Services Manager - 98185 Gallagher Bassett is the premier
provider of global claims services, dedicated to exceptional
customer service and demonstrably superior outcomes. GB helps
people, teams and businesses overcome adversity and loss through
the guiding expertise of over 5,000 claims professionals, all
committed to going beyond expectations in the continuous pursuit of
a better way. **Immediate full time opening for an exciting new
role working on a dedicated account for an established major
corporation. Must be able to work onsite in Issaquah, Washington
(flexibility available) ** Position Summary: Responsible for the
day-to-day account management for a large North American retail
account. Manages assigned book of business works to solidify client
relationship. Primarily focused on delivering exceptional service
to all client. Solves common issues and identifies client
concerns/opportunities and drives solutions with limited
- Serves as single point of contact for clients; highly
responsive to requests and has demonstrated ability to solve common
AM challenges (e.g., banking, reports, etc.) providing leverage to
his/her manager. -
- Develops client trust and confidence.
- Organizes and leads effective group meetings on behalf of
client (claims reviews, large loss reviews, etc.).
- Facilitates discussions effectively, selling value of GB
- Perceived as critical link between client, management and
claims operations. -
- Requires minimal levels of supervision in areas like
responsiveness, renewal planning/delivery and analytics.
- Obtains data through internal tools and manipulates to identify
trends and meaningful information for client.
- Executes and presents analysis results proficiently.
- Demonstrates effective project management skills by conveying
and managing what and when deliverables from others are
- Stays current on company and industry developments. Required:
- 5+ years related work experience
- Insurance license Able to create success stories and capture
learning's within own book of business and that of team members.
Able to provide synthesized summaries to senior leadership within
AM team. Focuses on what matters most, where there is risk and
where senior management intervention may be required. Always gets
his/her point across in interactions. Frequently able to lead group
meetings and/or provide value-added input where not the primary
presenter. Is accessible by team members when they encounter
roadblocks with their work. Able to provide value-added suggestions
and approaches to make the team more successful. With supervisors,
understands what matters most and where/when to escalate issues.
Consistently delivers direct, honest feedback to team members
regarding performance against the AM skill continuum. U.S.
- Interested candidates must submit an application and resume/CV
online to be considered
- Are you 18 years of age or older or can you demonstrate legal
capacity to enter a contract
- Must be willing to submit to a background investigation; any
offer of employment is conditioned upon the successful completion
of a background investigation
- Must have unrestricted work authorization to work in the United
States. For U.S. employment opportunities, -Gallagher hires U.S.
citizens, permanent residents, asylees, refugees, and temporary
residents. Temporary residence does not include those with
non-immigrant work authorization (F, J, H or L visas), such as
students in practical training status. Exceptions to these
requirements will be determined based on shortage of qualified
candidates with a particular skill. -Gallagher will require proof
of work authorization
- Must be willing to execute Gallagher's Employee Agreement or
Confidentiality and Non-Disclosure Agreement, which require, among
other things, post-employment obligations relating to
non-solicitation, confidentiality and non-disclosure Gallagher
offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more. Gallagher believes that all persons are entitled
to equal employment opportunity and does not discriminate against
nor favor any applicant because of race, sex, color, disability,
national origin, religion, creed, age, marital status, citizenship,
veteran status, gender, gender identity / expression, actual or
perceived sexual orientation, or any other protected
characteristic. Equal employment opportunity will be extended in
all aspects of the employer-employee relationship, including, but
not limited to, recruitment, hiring, training, promotion, transfer,
demotion, compensation, benefits, layoff, and termination. In
addition, Gallagher will make reasonable accommodations to known
physical or mental limitations of an otherwise qualified applicant
with a disability, unless the accommodation would impose an undue
hardship on the operation of our business.
Keywords: Arthur J. Gallagher & Co., Seattle , Senior Client Services Manager, Executive , Issaquah, Washington
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