Director of Rooms

-Hold a pre-shift meeting with staff prior.
-Be prepared for each daily activity and review any variations with management and staff.
-Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD and pass on pertinent information.
-Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
-Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times.
-Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and equipment.
-Prepare and post weekly schedules in accordance to guest needs and staff availability.
-Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among staff.
-Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
-Plan, assign and direct work of associates.
-Prepare payroll.
-Promote open channels of communication between all hotel departments.
-Assist in safety and maintenance by tracking items in GXI for relevant department
EDUCATION/EXPERIENCE