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Director of Rooms

Company: Astra Hotel Seattle
Location: Seattle
Posted on: January 27, 2023

Job Description:

Salary - $110,000 - $120,000 (based on experience)

Astra Hotel Seattle is seeking a knowledgeable and energetic Director of Rooms to join the team! The ideal candidate will have hotel experience and accustomed to establishing a culture reflective of the brand.

The Director of Rooms is consistent in delivering results that contribute to the overall success of the hotel and the departments by accomplishing performance objectives linked to revenues, business effectiveness and efficiencies and delivering exemplary customer service.



-Manage day to day operations to ensure exceptional guest service.
-Manage day to day operations to ensure exceptional cleanliness standards are met.
-Work closely with the department managers to maximize revenues.
-Work closely with department managers to control costs.
-Respond to emergency situations and work with local authorities.

-Hold a pre-shift meeting with staff prior.
-Be prepared for each daily activity and review any variations with management and staff.
-Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD and pass on pertinent information.
-Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
-Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times.
-Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and equipment.
-Prepare and post weekly schedules in accordance to guest needs and staff availability.
-Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among staff.
-Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
-Plan, assign and direct work of associates.
-Prepare payroll.
-Promote open channels of communication between all hotel departments.
-Assist in safety and maintenance by tracking items in GXI for relevant department

-High School Diploma.
-Must have 5 years varied management experience in the hospitality industry.
-Bachelor's degree or equivalent combination of education and experience.
-Marriott Experience Preferred

Keywords: Astra Hotel Seattle, Seattle , Director of Rooms, Executive , Seattle, Washington

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