Director of Rooms
Company: Astra Hotel Seattle
Location: Seattle
Posted on: January 27, 2023
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Job Description:
Salary - $110,000 - $120,000 (based on experience)
Astra Hotel Seattle is seeking a knowledgeable and energetic
Director of Rooms to join the team! The ideal candidate will have
hotel experience and accustomed to establishing a culture
reflective of the brand.
The Director of Rooms is consistent in delivering results that
contribute to the overall success of the hotel and the departments
by accomplishing performance objectives linked to revenues,
business effectiveness and efficiencies and delivering exemplary
customer service.
JOB DUTIES AND RESPONSIBILITIES
OPERATIONS
-Manage day to day operations to ensure exceptional guest
service.
-Manage day to day operations to ensure exceptional cleanliness
standards are met.
-Work closely with the department managers to maximize
revenues.
-Work closely with department managers to control costs.
-Respond to emergency situations and work with local
authorities.
STAFF MANAGEMENT
-Hold a pre-shift meeting with staff prior.
-Be prepared for each daily activity and review any variations with
management and staff.
-Work shifts are covered with adequate staff, ensure correct
staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD and pass on
pertinent information.
-Consistently monitor the performance of associates on an on-going
basis and provide feedback. Reward, discipline and document
associate performance and provide timely counseling. Address
associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Properly handle all administrative work with regard to
interviewing, hiring, performance appraisals and terminations of
staff.
-Select qualified, goal and service oriented individuals and
develop these individuals with clear guidelines to associates.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times.
-Maintain efficiency in the operation of the staff in a high
standard of quality of service and courtesy, bringing total
satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and
equipment.
-Prepare and post weekly schedules in accordance to guest needs and
staff availability.
-Conduct frequent hospitality audits to ensure the staff are
conducting themselves in the manner appropriate for the department.
Ensure Service Excellence Standards are in place.
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among
staff.
-Ensure all guests who experience a problem receive an appropriate
response, any promised compensation is delivered, and an
appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel
policy and applicable laws.
-Plan, assign and direct work of associates.
-Prepare payroll.
-Promote open channels of communication between all hotel
departments.
-Assist in safety and maintenance by tracking items in GXI for
relevant department
EDUCATION/EXPERIENCE
-High School Diploma.
-Must have 5 years varied management experience in the hospitality
industry.
-Bachelor's degree or equivalent combination of education and
experience.
-Marriott Experience Preferred
Keywords: Astra Hotel Seattle, Seattle , Director of Rooms, Executive , Seattle, Washington
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here to apply!
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