Hotel Operations Manager
Company: Fairfield Inn & Suites by Marriott Tacoma Puyallup
Location: Puyallup
Posted on: March 19, 2023
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Job Description:
Fairfield Inn & Suites by Marriott Tacoma Puyallup
202 15th Ave SWPuyallup, WA 98371HOTEL OPERATIONS MANAGERThe
Fairfield Inn & Suites by Marriott Tacoma Puyallup is seeking a
Hotel Operations Manager to join our team. The Hotel Operations
Manager is responsible for assisting in maximizing hotel value by
achieving revenue growth, expense control, outstanding product
quality, guest service and employee satisfaction through overall
leadership, guidance and direction of the hotel management team
within the framework of company policies and procedures and brand
standards. Administers Human Resources and Account
Receivable/Account Payable procedures in accordance with company
policies, procedures and state and federal laws while promoting a
safe, fair, and positive work environment.ABOUT USAt Hollander
Hospitality, we align our people with their passion, providing
award-winning service and memorable experiences. From the ground
up, we build & renovate, own & operate, while recognizing that our
team is our foundation and greatest asset. We are exceptional
partners to one another, our guests, and our communities.We look
for people who excel in their role and are committed to delivering
excellent experiences for guests. Proven through multiple awards
from our partnering brands for outstanding guest service and
meetings excellence, we deliver the best to our guests by creating
a sense of belonging, empowerment and support to our team members,
coupled with their dedication, innovative spirit, and raw
talent.STATUS:
Full-time
SCHEDULE:
Variable schedule; Must be available weekends and holidays
RATE OF PAY:
$65,478.40 - $70,478.40 base salary annually/DOE
SUPPLEMENTAL PAY:
Individual incentives and Bonus Programs
BENEFITS AND PERKS:
Paid Time Off (PTO) accrued at a rate of 0.069231 for every hour
worked. 8 paid holidays included in PTO annual accrual rate
Paycheck Advancement Program
Hotel Travel Discounts
Supplemental Insurance
Employee Assistance Program
For eligible employees:
Insurance - Medical, Dental, Vision, Life and AD&D
401(k) Plan with Employer Match
QUALIFICATIONS:Knowledge of:
Hotel operations and departmental interdependencies.
Federal and State employment laws and practices.
Strong knowledge of Microsoft Office programs including Word, Excel
and Outlook.
Skills and Ability to:
Establish and maintain effective professional, courteous,
constructive relationships with guests, staff, and management
team.
Encourage and build mutual trust, respect, and cooperation among
team members.
Adapt to constantly changing situations and personalities ensuring
quality service to all guests.
Maintain the highest level of integrity, professionalism, fairness
and confidentiality.
Make decisions guided by established policy and procedures;
analyzing activities and information to arrive at logical
conclusions.
Objectively coach employees and management through complex,
difficult and emotional issues.
Make recommendation to effectively resolve problems or issues by
using judgement that is consistent with established company
standards, policies and procedures, as well as federal, state and
local laws and regulations.
Strong organizational skills and ability to follow through on tasks
with limited direct supervision.
Communicate clearly and concisely verbally and in writing to convey
information effectively.
Hire, motivate, develop and direct employees as they work;
identifying the best people for the job.
Add, subtract, multiply and divide with accuracy.
Work varying schedules to reflect business needs of the hotel,
including evenings, weekends and holidays and maintain 24-hour
availability via cell phone.
Education and Experience
High School Diploma or equivalent required.
Minimum of three years to five years of related experience and/or
training, preferably in the hospitality industry; or equivalent
combination of education and experience.
PHYSICAL REQUIREMENTS:Light Work: Exerting up to 20 lbs. of force
frequently, and/or a negligible amount of force constantly to move
objects.This work requires the following physical activities:
Standing, pulling, grasping, seeing, crouching, lifting, hearing,
reaching, pushing, repetitive motions, talking. This work is
performed primarily indoors.Drug Free Workplace, Equal Opportunity,
E-Verify EmployerPI208388607
Keywords: Fairfield Inn & Suites by Marriott Tacoma Puyallup, Seattle , Hotel Operations Manager, Executive , Puyallup, Washington
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