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Western Veterinary Partners - Director of Operations (WA)

Company: Tdpfund
Location: Seattle
Posted on: March 19, 2023

Job Description:

Position Title: Director of Operations/Regional Manager of Operations
Reporting To: Chief Operating Officer/VP of Operations
Location: Washington State
The Company: Western Veterinary Partners
Western Veterinary Partners is seeking a Director of Operations (DO) based in Washington to help support hospitals within this territory and potentially other states. This is a great role for someone who has successfully managed multiple locations in a healthcare setting and is looking for career advancement in a fast-growing, dynamic company. Our ideal candidate is someone who has a goal-oriented attitude, a passion for training & team development, and has the business acumen to help individuals and hospitals reach their goals.
The chosen candidate will focus on supporting a group of practices in achieving operational excellence, building culture, and recruiting and retaining veterinarians, technicians, and support staff. The DO will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of a group of approximately 10-15 general practice hospitals in the region.
About us:
Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. We are driven by our values of collaboration, alignment, culture, support, and relationships. WVP is a private equity backed company that acquires, invests in, and supports veterinary practices and animal hospitals throughout the Western United States.WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states.Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.
WVP is backed by Tyree & D'Angelo Partners (TDP), a Chicago-based private equity investment firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP has significant experience investing in healthcare, consumer, and business services businesses and has completed almost 300 investment partnerships in its history.
Job Responsibilities:

  • Provide oversight and support to practice level managers and administrative staff
  • Advise and train hospital managers on operational policies and recommend changes where applicable
  • Answer employee requests and questions and help resolve operational issues
  • Maintain regular communication with doctors and office staff to review practice trends and performance objectives
  • Mentor and coach hospital managers and staff, as well as lead staff training and development

    Financial and Business Objectives

    • Develop, review, and implement recommendations of operational processes and initiatives with the Chief Operating Officer
    • Approve and monitor office staff hours and ensure proper staffing at the practice level
    • Set and manage budgets for sites in partnership with the Chief Operating Officer
    • Oversight of revenue growth, pricing, and overall hospital cost management

      Growth and Planning

      • Assist in the onboarding and integrations of recently affiliated veterinary practices, including implementation of operational processes
      • Implement and manage initiatives to support organic growth across the portfolio, including marketing, scheduling optimization, client growth and retention, identification of new services, and recruitment of new DVMs
      • Create action plans, set and manage goals, and track performance of hospitals

        Strongly Recommended Criteria

        • Based in Washington
        • 3+ years of multi-site operational and/or management experience

          • Multi-location operational and/or management experience highly preferred

          • P&L responsibility and experience with budget management, personnel management, and team building
          • Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 50% of time)
          • Strong active listening skills, ability to implement processes, and collaboration with the Chief Operating Officer to ensure company objectives are met
          • Highly organized and detail-oriented work ethic
          • Ability to work collaboratively with all team members, both at the practice level and at the corporate level
          • Self-directed and able to work independently
          • Bachelor's degree required
          • Certified Veterinary Practice Manager (CVPM) or Certified Veterinary Technician (CVT, RVT, or LVT) a huge plus!
          • Some regional travel required

            Benefits & Compensation

            • Highly competitive compensation consisting of base salary and an annual performance bonus
            • Paid time off & paid holidays
            • Health/Dental/Vision and more---
            • 401 (k)

Keywords: Tdpfund, Seattle , Western Veterinary Partners - Director of Operations (WA), Executive , Seattle, Washington

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