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Company: University of Washington
Location: Seattle
Posted on: March 20, 2023

Job Description:

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to content QUALITY IMPROVEMENT & INFORMATION MANAGER QUALITY IMPROVEMENT & INFORMATION MANAGER Req #: 215262 Department: ALLIANCE Job Location: Seattle Campus Posting Date: 11/17/2022 Closing Info: Open Until Filled Salary: Salary and benefits are competitive. Salary is commensurate with qualifications and experience. Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

At the University of Washington School of Social Work, we commit ourselves to promoting social and economic justice for poor and oppressed populations and enhancing the quality of life for all. We strive to maximize human welfare through education, research, and public service. We embrace our position of leadership in the field of social work and join in partnership with others in society committed to solving human problems in the twenty-first century.

The UW and the School of Social Work promote diversity and inclusivity among our staff, faculty and students; we seek applicants for this position who are committed to these principles and whose experiences have prepared them to fulfill our commitment to inclusion and have given them the confidence to fully engage with audiences from a wide spectrum of backgrounds.

The Alliance for Professional Development, Training, and Caregiver Excellence (The Alliance) is a partnership between the UW School of Social Work; Washington State Department of Children, Youth and Families; Eastern Washington University School of Social Work; UW Tacoma School of Social Work and Criminal Justice; and Partners for Our Children.

The Alliance works to increase the capacity of Washington's social workers, partners and foster caregivers to support community wellness. We provide education and programs in a variety of modalities so that each learner can retain the skills needed to continue to succeed.

The mission of the Alliance is, "Through innovative and accessible training and supports, we empower those caring for and serving families and communities to provide anti-racist, culturally relevant, trauma-informed service." Learn more at .

The Alliance has an outstanding opportunity for a Quality Improvement & Information Manager (QIIM) to join their team.

The QIIM leads the development and implementation of quality assurance processes for the planning, development, delivery, and documentation of training, coaching and other supports to DCYF workforce and caregivers. The QIIM works in partnership with Partners for Our Children (P4C) in the development of evaluation tools for process quality and learner experience. The QIIM will work in partnership with the DCYF Quality Assurance staff, Tribal Partners and others as may be identified to create joint goals and objectives for implementation of quality assessment and program improvement. The QIIM will supervise a team of five who contribute to this work in different ways.


Learning Management System and Data Support

  • Oversee and manage the Alliance learning management system.
  • Supervise the Senior Computer Specialist and Learner Support and Data Entry Technician.
  • Oversee quarterly and ad hoc reporting.
  • Handle escalated tickets for bugs, and act as the liaison between business teams and learners. Track LMS usage and create reports as needed. Maintain the integrity of records and learner data. Identify and integrate data and database integration points Liaison with Partner.

    Evaluation and Course Assessment
  • Participate in the Alliance Evaluation Committee meetings.
  • Observe, organize and evaluate the delivery of all Core trainings in partnership with the Alliance Continuous Quality Improvement (CQI) workgroup and P4C.
  • Work to engage and maximize the strengths of Alliance and P4C teams in developing more robust approaches to data collection, analysis, and feedback to improve:
    course development and implementation with special attention to webinar, eLearning, and blended learning modalities, the refinement and delivery of training and coaching for supervisors, frontline staff and caregivers, and the assessment of near and far transfer of learning through simulations, applied learning tasks and observation of practice skills.
  • Review all evaluation reports prior to dissemination to DCYF and other stakeholders.
  • Work with identified Alliance and P4C staff to communicate findings, mitigate issues and reach solution in sharing managed data and information internally and with external entities and partners.

    Quality Improvement and Reviews
  • Implement a new CQI process and framework for Alliance courses and business processes.
  • Lead the Alliance's CQI workgroup, including setting annual goals and overseeing projects.
  • Observe, organize and evaluate the delivery of all offerings in partnership with the Alliance CQI workgroup and the Alliance's evaluation partner.
  • Direct and oversee quality assurance tool creation, implementation and quality measurement in the creation of materials, and revision of curriculum.
  • Supervise the Excellence in Curriculum and Excellence in Facilitation Leads.
  • Supervise the Knowledge Management Coordinator and support agency responses to public information and torts requests.

    Other duties as assigned


  • Master's Degree in Social Work or an advanced degree from an accredited institution in a related field and
  • Minimum of four years of progressively responsible experience in evaluation / management / administration / clinical supervision in a public or private child welfare agency or related setting.

    Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.


  • Experience working in a structured organizational process involving planning and implementing ongoing proactive improvement processes to provide quality outcomes.
  • Experience with principles of Continuous Quality Assurance/Improvement.
  • Strong knowledge of and experience with evaluation research, data collection, data extraction and management, skills and experience in quantitative, qualitative and statistical analysis methods and software, and experience reporting data and finding.
  • Knowledge and experience with software for Learning Management Systems, online survey tools, project planning, Excel, SPSS and R.
  • Demonstrated understanding of working in a collaborative community environment, building relationships, and managing expectations within those relationships is required.
  • Ability to build relationships, provide assistance, be a resource, make presentations, work independently, take initiative, provide assessments and system evaluation.
  • Excellent leadership skills including training, group facilitation, and supervision are required.


  • Knowledge of foster care, kinship care, transition services and clinical social work within the child welfare system is required, along with experience in strategic planning, systems integration, systems change and an in-depth understanding of State/County/Tribal jurisdictions.
  • Experience in foster care services and practice is strongly preferred.
  • Professional experience in adult education and training.
  • Knowledge of adult learning theory and methods of learning assessment.
  • Experience in strategic planning, systems integration, systems change and an in-depth understanding of multi-state child welfare systems required.
  • Knowledge and experience of current state and jurisdiction administration, needs, and influential contacts is strongly preferred.
  • Knowledge of systemic racism and ability to promote diversity, equity and inclusion in the quality improvement process.

    Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or .COVID-19 VACCINATION REQUIREMENTEmployees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

Keywords: University of Washington, Seattle , QUALITY IMPROVEMENT & INFORMATION MANAGER, Executive , Seattle, Washington

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