Customer Success Manager, Ecommerce
Company: CommerceIQ
Location: Seattle
Posted on: May 26, 2023
Job Description:
The Role:
Fueled by our customer and business growth, we're looking for
Customer Success Managers to run and grow relationships with our
customers, ensuring they are successfully adopting the product.
The goal of our Customer Success Managers at CommerceIQ is, simply,
to help our customers achieve profitable revenue growth using our
platform. They do so by partnering with the CommerceIQ Customer
Success Team and other cross-functional partners to onboard, train,
and provide day-today support for our customers. Since we partner
with e-commerce sales and marketing operations teams on growing
their Amazon business, our Customer Success Managers need to be
skilled at understanding the customer's business priorities and
able to map the product capabilities of CommerceIQ and the Amazon
e-commerce platform.
What You'll Do:
- Work with our customers to understand their ecommerce needs,
focusing on how we use our products and services to help them meet
those needs
- Be an expert on the CommerceIQ platform, helping customers
apply best practice strategies to achieve their business
goals
- Focus on moving the needle with respect to our customer's KPIs
and continuously showcase the value of CommerceIQs platform
throughout the engagement period
- Assist customers with onboarding, training, and deployment of
best practices to help customers grow their ecommerce
business
- Take ownership of customer service requests through
coordinating with the technical support and engineer teams to
ensure requests are addressed quickly and with a high level of
satisfaction
- Assist our Customer Success Leadership and Professional
Services teams in crafting, presenting, and executing Joint Success
Plans that focus on driving the most value possible using the
CommerceIQ platform and services
- Be the voice of your customers, collaborating with our internal
teams to shape new features and help us rapidly develop a product
10x better than the competition
What You'll Bring:
- Bachelor's degree in Business, Marketing, Communication,
Economics or related field
- 5+ total years of professional work experience
- 3+ years experience working in the ecommerce industry at a
brand, consulting firm, agency, Amazon or something
similar
- Experience with vendor/category businesses at Amazon
- Strong written and verbal communication, project management and
client management skills
- An analytical approach to problem-solving with advanced Excel
(and/or *SQL) skills, along with project management experience and
ability to anticipate and mitigate risks
- Experience working with omni-channel such as Walmart,
Instacart, etc.
- Knowledge of Amazon marketing tools (AMS, AMG, AAP,
etc)
- Track record of retaining and renewing Enterprise customers in
the SaaS space
Benefits & Perks:
- Highly competitive pay, benefits, and early stage stock
options
- Unlimited PTO
- Work from home benefits including flex WFH hours and home
office set-up reimbursement
- Monthly cell phone, internet, and gym/fitness
reimbursement
- Comprehensive health, dental, vision, and life insurance
benefits
- 401K plan, FSA, and HSA programs
- Long-term and short-term disability
Help us build the future of ecommerce. Apply now or learn more at
!
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, disability status or any other category
prohibited by applicable law.
Keywords: CommerceIQ, Seattle , Customer Success Manager, Ecommerce, Executive , Seattle, Washington
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