Account Manager - West Coast
Company: Ardent Mills
Location: Seattle
Posted on: May 26, 2023
Job Description:
Account Manager - West CoastYour role: As an Account Manager,
you will be responsible for growing customer accounts in your
territory with products from Core Flour, Specialty grains, and any
future portfolios, to achieve sales goals. As a team member, you
will utilize the Customer Engagement Process, and other defined
tools and processes while working alongside your Sales Leadership
to manage the internal network and minimize barriers to achieving
sales performance goals.As a Seller, the Ardent Mills Values of
Trust, Serving, Simplicity, and Safetywillguide your decisions,
while upholding Our Promise we make to our Team Members.
Youwilllisten, learn, and serve your team and Customers.
Youwillwork with your Sales Director to deliver superior business
results while embracing a mindset of change resiliency, showcasing
learning agility, and challenging yourself to do better.Above all
you will be expected to carry out all your activities with
reliability, integrity, compliance and in a safe, environmentally
responsible, and efficient manner.Your responsibilities:
- 45% Customer Facing Sales Activities
- 45% Non-Customer Facing Sales Activities
- 10% Internal Non-Sales Activities
- 50% TravelProspect & Qualify
- Attend prioritized events (e.g., trade shows, etc.) to promote
Ardent Mills and generate leads; work closely with Marketing team
to optimize commercial promotional efforts
- Engage current customer account stakeholders to identify new
opportunities for growth across products and services; work with
Sales Leadership to appropriately prioritize time and effort
allocation among accounts to optimize business outcomes
- Participate in meetings with their Sales Leadership to
prioritize accounts, identify account growth opportunities,
forecast account growth, and discuss other methods to achieve sales
& business objectivesIdentify Key Decision Influencers & Define
Needs
- Research Customer prospects in advance of initial connections
to gain an understanding of their business, product line, and
resell Customers. Develop recommendations on how to meet the
customer needs in alignment with Ardent Mills Solutions
- Identify key decision makers and influencers, build strong
relationships with them, and engage in fruitful discussions to
understand the needs and priorities of the account
- Enable connections between decision influencers and internal
Ardent Mills counterparts (e.g., Marketing, Supply Chains, RQT,
Operations, Risk Management)
- Collaborate with other Ardent Mills functions to identify the
needs of each key decision maker and influencer and validate with
Customer leadership
- After the sale, maintain awareness of Customer needsDesign
Tailored Solutions & Articulate Value Propositions
- Work with cross-functional teams to co-create viable solutions
across the Ardent Mills product portfolio that meet Customer needs
and preferences
- Align internal capabilities to design tailored solutions that
achieve strategic and financial objectives
- Define and communicate relevant value propositions in a way
that details the benefits of partnering with Ardent Mills and
differentiates us from our competitorsDeliver Proposals & Reach
Mutually Beneficial Agreements
- Create and deliver proposals, including pricing, that reflect
identified solutions and Ardent Mills differentiated value
- Conduct negotiations for mutually beneficial agreements while
maintaining and growing strategic partnerships; leverage legal team
to manage supply agreement and contract execution processesSet Up
Contracts & Onboard Customers
- Ensure accurate set-up of Customer contracts and communication
of contract specifications to all relevant internal teams (supply
chain, mills, etc.)
- Create cross-functional Ardent Mills team to service Customers
and facilitate connection with corresponding Customer
functions
- Execute the customer or account onboarding process, through
clear and timely communication with both internal and Customer
stakeholdersFulfill Orders, Provide Service, & Collect Payments
- Contact Customer to confirm order, coordinate the facilitation
of payment and ensure satisfaction
- Ensure Customer issues are addressed quickly and effectively
through collaboration with other functions, and follow up on
Customer questions and requests
- Utilize Customer Service and other functions to deliver on
expectationsMaximize & Reinforce Value Delivered
- Collect account feedback on overall satisfaction with Ardent
Mills and document findings to develop improvements to products and
services
- Reinforce value of Ardent Mills by leveraging data and
analytics to provide Customers with information demonstrating the
strategic and quantitative benefits of the partnershipIndustry &
Market Knowledge
- Develop deep expertise relevant to their territory, Customers,
segments, and the industry overall; use these insights to
differentiate Ardent Mills with Customers; regularly share insights
with their Sales Leadership
- Maintain a deep understanding of the products and services
available in their portfolio, and stay up-to-date with new
innovations, products and offerings from Ardent MillsPeople,
Process, and Technology
- Leverage existing Ardent Mills resources and technology, such
as Salesforce CRM, to operate effectively
- Utilize internal support teams when needed to better service
customers accounts
- Establish, maintain, and update Account Plans throughout the
sales process; create and document goals and the strategies and
activities to execute;
- Work with Sales Leadership to validate mutually beneficial
account growth strategiesRequired Education, Skills & Experience:
- BA or BS is business or relevant field OR HS Diploma or GED and
5 years sales experience
- 3+ years of sales or relevant work experience
- Strong sales process skills and communications abilities
(verbal and written)
- Good listening skills
- Demonstrated ability to influence and support internal teams
that are not direct reports
- Demonstrated ability to deliver results
- Demonstrated ability to build trust with Customers and
influence Customer decision making
- Outstanding conceptual skills
- Very strong interpersonal skills including
relationship-building and collaboration
- Proven analytical ability and comfort using data for
decision-making
- Natural sense of curiosity for the industry, segment,
customers, and our products
- Ability to thrive in difficult conversations
- An openness and excitement to learn, grow, and be coached about
sales, the industry, etc.
- Show high learning agility to new technology, process and ways
of working
- Strong negotiation skillsGood to have:
- First-hand knowledge and experience in the flour milling
industry or food manufacturingOther considerations:
- Travel: Up to 50% within the US and CanadaArdent Mills is
headquartered in Denver, CO. This role can be 100% remote. The
successful candidate will be expected to commit to a periodic
presence in the Denver HQ office, the frequency of which is open to
discussion with the hiring manager.EEO CommitmentAt Ardent Mills,
everyone matters and everyone has a voice. We are committed to
providing an environment of mutual respect where equal
opportunities are available to all applicants and team members and
the decisions will be based on merit, competence, performance, and
business needs. We are proud to be an equal opportunity employer.
We do not discriminate on the basis of race, color, religion,
creed, national origin, aboriginality, ancestry, marital status,
sex, sexual orientation, gender identity or expression, physical or
mental disability, pregnancy, genetic information, veteran status,
age, political affiliation, or any other non-merit characteristic
protected by law or not. Together, celebrating our differences, we
make Ardent Mills.The preceding position description has been
designed to indicate the general nature and essential duties and
responsibilities of work performed by employees within this
position. It may not contain a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees
in this position. The description, duties, functions, and
responsibilities are subject to change at the discretion of Ardent
Mills.Location:Remote CA, Remote CO, Remote OR, Remote TX, Remote
WAAddress:126 Remote, Denver CO, 80202Additional Locations (if
applicable):Remote CA, Remote OR, Remote TX, Remote WAEmployment
Type:Full timeAdditional Information:COMPETITIVE COMPENSATION:We
provide market-driven base pay, based on skills, abilities, and
level of experiences. Our salary ranges are broad, and individual
salary will be market competitive based on a candidate's unique set
of skills and level of experience. The starting range for this
position is $95,807.27 - $127,782.95, with additional earning
potential possible commensurate with experience. Additionally, we
believe that our team members are the reason for our success and
all team members are incentive eligible with a target based on
contribution, company performance, and individual results achieved.
While the specific bonus plan and target amount will be determined
based on the role and breadth of contributions, the targeted bonus
plan and targeted percentage amount for this role is Bonus - MIP,
30% Annual: Individual Target.BENEFITS:At Ardent Mills we offer a
wide range of benefits to our team members and their eligible
family members. Some of our great benefit programs you may be
eligible for include: * Medical, Dental and Vision Coverage* Health
and Dependent Savings Accounts * Life and Disability Programs *
Voluntary Benefit Programs * Company Sponsored Wellness Programs *
Retirement Savings with Company Match * Team Member and Family
Assistance Program (EAP) * Paid Time Off and Paid Holidays *
Employee Recognition Program with Rewards (RAVE).
Keywords: Ardent Mills, Seattle , Account Manager - West Coast, Executive , Seattle, Washington
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