Regional Lead Event Production Manager (RLEPM)

Company: VideoLink
Location: Seattle
Posted on: May 27, 2023

Job Description:

WHO WE ARE
At VideoLink, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That's why we're always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.
We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization.
We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!
WHAT YOU'LL DO
The Regional Lead Production Manager will lead the regional production team for an established global technology company. This key role is responsible for:

• overseeing the day-to-day operations, coordination, and execution of all onsite and hybrid events;
• partnering with the internal events, client, and event management teams to collaborate on event support needs;
• maintaining and troubleshooting all aspects of the client studio and event facilities;
• managing the VideoLink staff within the assigned region; and
• providing direct event coordination support for assigned events as needed. DAY-TO-DAY RESPONSIBILITIES
  Service Management
  • Oversee the regional team responsible for providing high-quality and customized live event experiences through professional quality video, audio, lighting, and presentation to allow the client and external partners to connect and communicate their message in a distinct and technologically innovative way to colleagues and customers alike.
  • Serve as the first-tier escalation point of contact for all regional service needs with the client team.
  • Implement the creation and distribution of all documented processes and workflows to all team members to establish consistent best practices.
  • Implement regional preventative maintenance procedures and facility plans to ensure locations remain operationally ready.
  • Support the assessment and recommendation of solutions about functionality of studio and event spaces based on operational requirements and event scope.
  • Develop and provide key factors analysis report to manager on a quarterly basis. Team Management
    • Ensure consistency of service delivery and execution of events across all locations.
    • Implement training program to develop personnel and ensure they have the skillset and knowledge to effectively perform their roles and provide recommendations and opportunities for advancing capabilities.
    • Ensure minimum staffing levels are always met and oversee the development of contingency and backfill plans including freelancer pool development and training in local markets to ensure no interruption to service.
    • Assess current processes and personal performance and hold review with personnel inclusive of corrective measures as necessary.
    • Ensure maximum utilization of internal employees and resources.
    • Partner with appropriate AVI-SPL or AVI-SPL VideoLink colleagues for the hiring, onboarding (and offboarding when appropriate), and orientation of all new personnel. Production Management
      • Collaborate with events team on technical broadcast approach and design of productions for assigned location.
      • Manage and maintain the production schedule for assigned location including staff and resource allocations.
      • Conduct weekly production meetings to assess project progress and identify issues, provide guidance, and ensure coverage of all upcoming events.
      • Perform post-mortems of events to analyze what went right, what went wrong, and make recommendations for future improvements.
      • Oversee monthly budget for all event production ad hoc costs and communicate with client stakeholders on operational costs. Production Coordination
        • Meet with requestors to plan and review event needs and provide recommendations on production enhancements to execute on event vision.
        • Coordinate the technical production needs for all events and ensure requirements are in full compliance with established policies and procedures.
        • Facilitate equipment rental and other supplemental production requirements.
        • Manage all aspects of day of event support including the coordination of all event resources.
        • Ensure fully quality check and optimization of facility, event assets, and experience prior to production.
        • Assist with presenter preparation including direction, facilitating rehearsal and other pre-event needs.
        • Oversee postproduction needs including basic editing and delivery of recordings.
        • Organize event metrics and feedback and provide recommendations on areas for improvement.
        • Serve as requestor's main point of contact from initial exploratory call through live day.
        • Fill in necessary production crew positions as needed. WHAT WE'RE LOOKING FOR
          Must-have skills & job qualifications
          • 7+ years of experience in live event production, event coordination, broadcast, audio/visual and video production, or another similar field.
          • 3+ years of experience in:
            • leading, mentoring, and developing teams across multiple locations
            • onsite, virtual, and hybrid live events
            • database and scheduling management
            • coordinating logistics with multiple entities or vendors
            • Strong technical knowledge of traditional event production, broadcast and digital equipment.
            • Ability to maintain composure and a positive attitude during high pressure situations.
            • Ability to communicate challenging aspects to clients while maintaining a high level of confidence and leadership.
            • Track record of being organized, detail-oriented, flexible, and working well in a team atmosphere, as well as having the capability to work well individually, is essential.
            • Strong work ethic, self-direction, self-motivation, patience, persistence, and perspective.
            • Excellent collaboration and customer relationship skills with the understanding of the importance of white glove service.
            • Consistent proactive preparation and timely responses to multiple channels of communication.
            • Ability to collect and analyze metrics, extract trending data, and provide continuous improvement recommendations. Nice-to-have skills
              • Knowledgeable in the operations and technical execution of video production, audio-visual technology, and event space facilities.
              • Experience in various production roles including but not limited to technical directing, audio mixing, camera operation, and editing.
              • College degree in video production, broadcasting, communications, or another similar field. Other requirements
                • Valid driver's license and safe driving record.
                • Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI-SPL VideoLink offices. WHY YOU'LL LIKE WORKING HERE
                  • Medical benefits, including vision and dental.
                  • PTO days (vacation, sick days, and personal days) and paid holidays.
                  • Enjoyable company culture.
                  • Training and professional development opportunities
                    If your interest and skills match the needs of the position, please apply online. Compensation commensurate with experience. Please state salary expectations in cover letter.
                    VideoLink affirms in policy and in practice that all employment decisions will be based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation or any other factor protected by law.

Keywords: VideoLink, Seattle , Regional Lead Event Production Manager (RLEPM), Executive , Seattle, Washington