Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)
Company: COPE Health Solutions
Location: Seattle
Posted on: May 27, 2023
Job Description:
The Program Manager independently maintains the day-to-day
operations at one of our Health Scholar sites, located within one
of our hospital or ambulatory care center clients. The Program
Manager serves as a vital link between Health Scholar program
participants, our internal team, and the client,ensuring program
operations run smoothly. The ideal candidate has the adaptability
and enthusiasm to excel across a wide range of responsibilities,
from ensuring Scholars have an excellent program experience, to
maintaining and exceeding student recruitment goals, and building
strong relationships with our hospital and health system client
executives. This position is a fantastic opportunity for those
interested in the intersection of health care delivery, student
mentorship, and program administration. To hear one of our Program
Managers speak about the Health Scholar program in more detail, you
can watch a brief video produced by one of our hospital clients
here: .FLSA StatusExemptSalary Range$55,000-$73,000Reports
ToRegional ManagerDirect ReportsNoneLocationSeattle, WATravelUp to
10%Work TypeRegularScheduleFull TimePosition Description:
- Actively recruit and ensure a strong pipeline of diverse Health
Scholar candidates on an ongoing basis by attending recruitment
events such as fairs and presentations, cultivating relationships
with campus career centers, professors, counselors and others,
engaging student organizations through presentations, flyering and
other potential opportunities
- Provide direct supervision to programparticipants (typically
50-200), as the sole Program Manager at client site, including
providing mentorship, coaching and professional development
opportunities
- Manage and actively improve or implement on-site program
operations at client site, including: quarterly training for
scholars, departmental operations, scholar recruitment activities,
facilitating meetings and professional development workshops, and
major projects such as seasonal programs
- Build and manage relationships with key hospital client
executives and staff to ensure ongoing success of current programs
and future growth through regular meetings, committees, daily
rounding
- Conduct quantitative and qualitative analyses on program
metrics to effectively report service line impact, risks to
clients, and to identify opportunities demonstrate value to client
partner
- Plan for future client growth by raising opportunities for
opening additional clinical and administrative departments for
participant rotations with client executives, as appropriate
- Engage with Account Principal and other team members to
identify and pursue opportunities to add value to client through
value-based payment, population health management, PMO, Process
Improvement or other services offered by our firm
- Support firm wide business development through activities such
as participating in market research or contributing to an article
or other BD collateral
- Proactively identify and mitigate risks by addressing
complaints or concerns from clients, staff and/or program
participants. Risks may include HIPAA issues, compliance,
background checks, policy violations and more. Elevate high risk
complaints or concerns to management
- As time and program performance allow, engage as a billable
team member for consulting projects engaged with the client
- Display sound judgement, professionalism, and strong
conflict-resolution skills, modeling these behaviors for our
program participants
- Ensure compliance with all local, state and federal
regulations, client site-specific policies and ethical
standards
- Carry out all other responsibilities, tasks and projects as
assigned Qualifications:
- Bachelor's degree and 1-2+ years ofwork experience strongly
preferred
- Passion for student teaching, mentoring and development
- Strong project and people management skills; experience
managing large group strongly preferred
- Recruitment experience preferred; comfortable recruiting and
networking is required
- Experience and interest in health care a plus
- Excellent interpersonal, oral and written communication
skills
- Able to work well independently; the role requires you to work
directly at the client site as the sole Program Manager
- Available to participate in regional trainings that occur
during the evenings and on some weekends (typically 1-2 weekends
every month)
- Ability to travel to corporate office in downtown Los Angeles
occasionally
- Proficient in Microsoft Office programs (Outlook, Word, Excel,
PowerPoint and Visio)Benefits:As a firm passionate about health
care, we're deeply committed to the health and wellness of our own
team members. We offer comprehensive, affordable insurance plans
for our team and their families, and a host of other unique
benefits, such as a yearly stipend for wellness-related activities,
and a paid parental leave program. You can learn more about our
benefits offerings here: .What We Do:COPE Health Solutions is a
national mission-driven consulting firm that partners with health
systems and payor clients. We provide our clients with the tools,
services and advice they need to thrive in the current complex and
uncertain pluralistic payment environment and achieve visionary,
organizationally relevant results. Our firm has expertise in all
aspects of population health, strategy, delivery system
development, payment systems reform, workforce development and
population health management support services, including peerless
analytics and performance improvement. We are driven by our passion
to help transform health care delivery, align financial incentives
to support population health management and build the workforce
needed as health care moves to value-based care.In partnership with
the Keck Graduate Institute, the COPE Health Scholar Services
provide pre-health students and careerists looking to make a
transition to health care with hands-on, experiential education
opportunities. Scholars are carefully selected, well-trained and
placed in clinical and administrative areas within hospitals and
ambulatory care centers, where they are integrated into and assist
the health care clinical or administrative team. The COPE Health
Scholars Programs is a unique opportunity for students and those
considering a career transition to bridge the gap between academic
training and real life, as well as to gain specific training for
non-licensed job roles such as Care Navigator. To Apply: To apply
for this position,or to view all available positions, visit us
at.
Keywords: COPE Health Solutions, Seattle , Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership), Executive , Seattle, Washington
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