Sr. Program Manager, Fraud & Abuse

Company: WarnerMedia, WARNERMEDIA
Location: Seattle
Posted on: May 27, 2023

Job Description:

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery--- the stuff dreams are made of. Who We Are--- When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next--- From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery--- the stuff dreams are made of. Who We Are--- When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next--- From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Warner Bros. has been entertaining audiences for more than 90 years through the world's most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team. Your New Role... We are looking for a - Sr. Program Manager, - within the DTC Global Product Operations Fraud and Abuse team. As a Sr. Program Manager you will play a critical role in evolving and developing the global strategy for Fraud and Abuse mitigation and controls specific to direct-to-consumer subscription products for Warner Bros Discovery. - You will work closely and collaborate with other members of the Global Fraud and Abuse team, Product Growth, Engineering, Marketing and local market teams to actively ensure that fraud strategies are honed, refined and performing effectively as the market landscape and our brands evolve. Your Role Accountabilities...

• Participate in the creation of global business requirements definition identification of product/technology solutions and implementation of a robust and scalable global fraud program for Warner Bros Discovery. -
• Contribute to the development of a safe and robust user credential management and authentication ecosystem to ensure user accounts are used in accordance with Warner Bros Discovery's terms of service. -
• Work with Fraud and Abuse Analysts to identify opportunities to prevent and mitigate credential sharing, account theft, and other forms of unauthorized service access.
• Engage with Product Growth and Engineering teams to build new technical and business solutions and mitigate fraud risk.
• Prepare - DTC Platforms for international deployment and develop strategies to handle unique market conditions within each marketplace.
• Review service data with the analytics team to identify novel attacks and abuse methods. - Qualifications & Experience...
  • -Strong analytical, quantitative and problem-solving skills. Ability to conduct root cause analysis and narrow in on areas of opportunity.
  • Hands on, proactive and willing to be immersed in all aspects of Warner Bros Discovery products and operational functions to support fraud and compliance mandates
  • Demonstrated success building relationships and delivering results with internal stakeholders as well as global, multi-cultural and remote project teams.
  • Proven ability to communicate program strategies to upper management, aligning fraud and abuse program goals to that of the broader organization
  • Proven expertise in building winning business cases, translating them into stories to gain approval, and delivering strong P&L results.
  • Strong track record of synthesizing products and services from multiple functional areas into value propositions that align with regional or local customer needs.
  • Solid understanding of fraud and security as it relates to digital products & services, as well as an external solutions merchant and/or acquiring business, and subscription workflow.
  • Proven ability to manage complex projects with multiple stakeholders.
  • Demonstrated business acumen and ability to manage integrated product solutions spanning multiple channels/segments.
  • Assist in responding to incidents involving the Fraud and Abuse team including the creation of executive level reports -
  • With the assistance of the - Fraud and Abuse analytics team, contribute to the creation and improvement of risk and account behavior models.
    • Partner with global and regional Warner Bros Discovery business & legal teams to understand market/regional challenges and regulations with respect to fraud.
    • Participate - with DTC Engineering teams to identify technical and product solutions, as well as help inform product roadmaps with fraud enhancements
    • Support the go-to-market process and interact with technical developers to translate product requirements into technical specifications
    • Aid in the ongoing development and tuning of both in-house and 3rd party fraud vendor solutions
    • Excellent verbal and written communication skills.
    • Bachelor's degree in information security, business, computer science, - or related fields.
    • 2-4 years of experience working in fraud risk management, preferably within a media or subscription company. - Nice to Haves---
      • International business experience in Europe and/or Latin America, second languages a plus
      • Ability to perform data analytics and visualization to identify risky behavior and generate executive reporting using Google, Microsoft, Tableau, Looker, and/or SQL. -
      • Exposure to Amazon AWS development environments -
      • Experience with the fraud and abuse management tooling, either internally developed, or vendor sourced
      • End to end ownership of vendor lifecycle management - How We Get Things Done--- This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. How We Get Things Done--- This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ - along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits--- In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. $100,940.00 - $187,460.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@wbd.com.

Keywords: WarnerMedia, WARNERMEDIA, Seattle , Sr. Program Manager, Fraud & Abuse, Executive , Seattle, Washington