Sr. Program Manager, Fraud & Abuse
Company: WarnerMedia, WARNERMEDIA
Location: Seattle
Posted on: May 27, 2023
Job Description:
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery--- the stuff dreams are made of.
Who We Are--- When we say, "the stuff dreams are made of," we're
not just referring to the world of wizards, dragons and
superheroes, or even to the wonders of Planet Earth. Behind WBD's
vast portfolio of iconic content and beloved brands, are the
storytellers bringing our characters to life, the creators bringing
them to your living rooms and the dreamers creating what's next---
From brilliant creatives, to technology trailblazers, across the
globe, WBD offers career defining opportunities, thoughtfully
curated benefits, and the tools to explore and grow into your best
selves. Here you are supported, here you are celebrated, here you
can thrive. Every great story has a new beginning, and yours starts
here. Welcome to Warner Bros. Discovery--- the stuff dreams are
made of. Who We Are--- When we say, "the stuff dreams are made of,"
we're not just referring to the world of wizards, dragons and
superheroes, or even to the wonders of Planet Earth. Behind WBD's
vast portfolio of iconic content and beloved brands, are the
storytellers bringing our characters to life, the creators bringing
them to your living rooms and the dreamers creating what's next---
From brilliant creatives, to technology trailblazers, across the
globe, WBD offers career defining opportunities, thoughtfully
curated benefits, and the tools to explore and grow into your best
selves. Here you are supported, here you are celebrated, here you
can thrive. Warner Bros. has been entertaining audiences for more
than 90 years through the world's most-loved characters and
franchises. Warner Bros. employs people all over the world in a
wide variety of disciplines. We're always on the lookout for
energetic, creative people to join our team. Your New Role... We
are looking for a - Sr. Program Manager, - within the DTC Global
Product Operations Fraud and Abuse team. As a Sr. Program Manager
you will play a critical role in evolving and developing the global
strategy for Fraud and Abuse mitigation and controls specific to
direct-to-consumer subscription products for Warner Bros Discovery.
- You will work closely and collaborate with other members of the
Global Fraud and Abuse team, Product Growth, Engineering, Marketing
and local market teams to actively ensure that fraud strategies are
honed, refined and performing effectively as the market landscape
and our brands evolve. Your Role Accountabilities...
- Participate in the creation of global business requirements
definition identification of product/technology solutions and
implementation of a robust and scalable global fraud program for
Warner Bros Discovery. -
- Contribute to the development of a safe and robust user
credential management and authentication ecosystem to ensure user
accounts are used in accordance with Warner Bros Discovery's terms
of service. -
- Work with Fraud and Abuse Analysts to identify opportunities to
prevent and mitigate credential sharing, account theft, and other
forms of unauthorized service access.
- Engage with Product Growth and Engineering teams to build new
technical and business solutions and mitigate fraud risk.
- Prepare - DTC Platforms for international deployment and
develop strategies to handle unique market conditions within each
marketplace.
- Review service data with the analytics team to identify novel
attacks and abuse methods. - Qualifications & Experience...
- -Strong analytical, quantitative and problem-solving skills.
Ability to conduct root cause analysis and narrow in on areas of
opportunity.
- Hands on, proactive and willing to be immersed in all aspects
of Warner Bros Discovery products and operational functions to
support fraud and compliance mandates
- Demonstrated success building relationships and delivering
results with internal stakeholders as well as global,
multi-cultural and remote project teams.
- Proven ability to communicate program strategies to upper
management, aligning fraud and abuse program goals to that of the
broader organization
- Proven expertise in building winning business cases,
translating them into stories to gain approval, and delivering
strong P&L results.
- Strong track record of synthesizing products and services from
multiple functional areas into value propositions that align with
regional or local customer needs.
- Solid understanding of fraud and security as it relates to
digital products & services, as well as an external solutions
merchant and/or acquiring business, and subscription workflow.
- Proven ability to manage complex projects with multiple
stakeholders.
- Demonstrated business acumen and ability to manage integrated
product solutions spanning multiple channels/segments.
- Assist in responding to incidents involving the Fraud and Abuse
team including the creation of executive level reports -
- With the assistance of the - Fraud and Abuse analytics team,
contribute to the creation and improvement of risk and account
behavior models.
- Partner with global and regional Warner Bros Discovery business
& legal teams to understand market/regional challenges and
regulations with respect to fraud.
- Participate - with DTC Engineering teams to identify technical
and product solutions, as well as help inform product roadmaps with
fraud enhancements
- Support the go-to-market process and interact with technical
developers to translate product requirements into technical
specifications
- Aid in the ongoing development and tuning of both in-house and
3rd party fraud vendor solutions
- Excellent verbal and written communication skills.
- Bachelor's degree in information security, business, computer
science, - or related fields.
- 2-4 years of experience working in fraud risk management,
preferably within a media or subscription company. - Nice to
Haves---
- International business experience in Europe and/or Latin
America, second languages a plus
- Ability to perform data analytics and visualization to identify
risky behavior and generate executive reporting using Google,
Microsoft, Tableau, Looker, and/or SQL. -
- Exposure to Amazon AWS development environments -
- Experience with the fraud and abuse management tooling, either
internally developed, or vendor sourced
- End to end ownership of vendor lifecycle management - How We
Get Things Done--- This last bit is probably the most important!
Here at WBD, our guiding principles are the core values by which we
operate and are central to how we get things done. You can find
them at www.wbd.com/guiding-principles/ along with some insights
from the team on what they mean and how they show up in their day
to day. We hope they resonate with you and look forward to
discussing them during your interview. How We Get Things Done---
This last bit is probably the most important! Here at WBD, our
guiding principles are the core values by which we operate and are
central to how we get things done. You can find them at
www.wbd.com/guiding-principles/ - along with some insights from the
team on what they mean and how they show up in their day to day. We
hope they resonate with you and look forward to discussing them
during your interview. The Legal Bits--- In compliance with local
law, we are disclosing the compensation, or a range thereof, for
roles in locations where legally required. $100,940.00 -
$187,460.00 salary per year. Other rewards may include annual
bonuses, short- and long-term incentives, and program-specific
awards. In addition, Warner Bros. Discovery provides a variety of
benefits to employees, including health insurance coverage, an
employee wellness program, life and disability insurance, a
retirement savings plan, paid holidays and paid time off (PTO).
Warner Bros. Discovery embraces the opportunity to build a
workforce that reflects the diversity of our society and the world
around us. Being an equal opportunity employer means that we take
seriously our responsibility to consider qualified candidates on
the basis of merit, without regard to race, color, religion,
national origin, gender, sexual orientation, gender identity or
expression, age, mental or physical disability, and genetic
information, marital status, citizenship status, military status,
protected veteran status or any other category protected by law. If
you're a qualified candidate with a disability and you need a
reasonable accommodation in order to apply for this position,
please contact us at recruitadmin@wbd.com.
Keywords: WarnerMedia, WARNERMEDIA, Seattle , Sr. Program Manager, Fraud & Abuse, Executive , Seattle, Washington
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