Senior Manager, UX Research

Company: Lululemon Athletica
Location: Seattle
Posted on: September 21, 2023

Job Description:

Business Unit: Store Support Centre (SSC) lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. About this team The UX Research function is a key part of the Global Digital Omni Guest Support team in that it provides a cross-team specialist capability in understanding user needs, user testing designs and concepts, and providing insights to shape key priorities across digital (ecommerce site and app), omni, call center, and store experiences for guests (customers) and educators (store and call center employees serving customers). A day in the life:

• Lead, coach, and develop a team of UX researchers; including leads and senior researchers
• Identify and manage 3rd party research agencies to deliver key research studies as needed
• Develop and maintain a strategy, approach, and roadmap of UX Research work supporting the Global Digital Omni Guest Support portfolio
• Deliver key insights from variety of UX Research methodologies to shape product roadmaps, highlight user experience opportunities, and get user feedback on new and existing experiences
• Review, provide feedback on, and approve UX research strategies, and other artifacts developed by the team
• Participate in and contribute to the development of Global Digital Omni Guest Support experience vision
• Provide insights on new and existing features and functionality and the overall guest and educator journey to refine experience enhancements
• Ensure smooth delivery of high quality deliverables across multiple projects at any given time, providing oversight and guidance while empowering team members with clear direction, feedback, and support
• Influence and work cross functionally with teams, such as: Product Management, Technology, UX Design, Brand Creative, Analytics & Optimization, Digital Strategy, and business stakeholders to build UX Research strategies that ultimately deliver end user experiences that align with the Global Digital Omni Guest Support portfolio goals
• Own the team structure and vision for the UX Research team, including resourcing, hiring, team development, growth and succession planning
• Recruit, hire, manage and mentor top UX Researchers. Develop relationships with relevant agencies and independent contractors
• Establish and mature overall UX Research principles, practices, tools, and standards in collaboration with broader UX team
• Manage partnerships with external vendors including services, budget, and contracts in partnership with department VP
• Provide input into AOP and other funding activities and development of related materials
• Coordinate workshops to gather input from various team members and stakeholders
• Create and deliver executive level presentations Qualifications:
  • 10+ years of experience UX Research, preferably in multi-channel retail/ecommerce or related industry
  • Minimum of 3 years of direct people management experience
  • BS or BA degree or equivalent experience: behaviorial or social science, human-centered interaction, UX/UI design or related field of study
  • Successful experience directly managing and mentoring researchers, including hands-on teaching and development
  • Experience leading multiple large-scale projects with a variety of stakeholders
  • Strong leadership, strategic thinking, and practical organizational planning skills
  • Expertise across all facets of user experience, spanning strategy, user experience, user research/assessment, prototyping, and user adoption
  • Superior communication and compelling presentation skills (verbal and written)
  • Experience translating user research studies and similar approaches, analytics and best practices into actionable insights for stakeholders and leaders must haves
    • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
    • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
    • Communicate with honesty and kindness and create the space for others to do the same.
    • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
    • Foster connection by putting people first and building trusting relationships.
    • Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously. Additional Notes
      Immigration support is potentially available for this role.
      
      Compensation and Benefits Package For WashingtonApplicants: lululemon's compensation offerings are rooted in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position inWashingtonis from$156,600 - $205,600annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our competitive Total Rewards offering, permanent employees in this position may be eligible for our competitive annual bonus offerings,subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:
      • Extended health and dental benefits, and mental health plans
      • Paid time off
      • Savings and retirement plan matching
      • Parenthood top-up
      • Extensive catalog of development course offerings
      • People networks, mentorship programs, and leadership series(to name a few) Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com . In your email, please include the position title, the location of the position and the nature of your request.
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Keywords: Lululemon Athletica, Seattle , Senior Manager, UX Research, Executive , Seattle, Washington