Field Service Manager

Company: DISH
Location: Bremerton
Posted on: November 20, 2023

Job Description:

Department Summary

-DISH is a Fortune 200 company that supports 125+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country. -The IHS organization encompasses -thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, -household brands. -Our dedication to customer experience is paying off: in 2023, DISH earned the J.D. Power Award for being #1 in Overall Customer Satisfaction for the sixth year in a row.
Job Duties and Responsibilities

-The -Field Operations Supervisor/Manager -provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. -As a -Field Operations Supervisor/Manager -you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. - This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunities for advancement. - -Key Responsibilities:

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing Installers/Technicians on changing processes, procedures, and technologies
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improving team and individual performance by working hands-on alongside the technicians
• Managing fleet-related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues -
  Skills, Experience and Requirements
  
  -Education:
  • High School diploma, college degree -preferred -but not requiredSkills and Qualifications:
    • A strong competency in leading, developing, mentoring, and coaching
    • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
    • Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
    • Ability to write reports and correspondence
    • Excellent presentation, facilitation, and communication skills
    • Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
    • Ability to climb a 40 Ft. ladder safely. - Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder. - The fall protection equipment capacity is 310 pounds and the tools are 40 pounds
    • Willingness to work flexible hours, including weekends -
      Salary Range
      
      Compensation: $63,150.00/Year - $90,000.00/Year
      Compensation and Benefits
      
      -We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: -.------ - -The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

Keywords: DISH, Seattle , Field Service Manager, Executive , Bremerton, Washington