Domestic Violence (DV) Housing Case Manager
Company: Solid Ground
Posted on: February 11, 2024
Work with children and families exiting domestic violence in a
trauma-informed and supportive 24/7 setting.
Broadview is a 24-hour facility providing emergency shelter (10
units), transitional housing (21 units) and support services to
women, children, and youth whose lives have been disrupted by
family violence, substance abuse, inadequate medical and mental
health care, long periods of family separation, child abuse and
neglect, and poverty. Support services include onsite crisis
intervention, case management, and advocacy-based counseling, legal
advocacy, information and referral, and long-term stabilization
The Domestic Violence (DV) Housing Case Manager provides
advocacy-based counseling and case management services including
assessment, information and referral, and goal setting, and is
responsible for cooperative case planning and coordination of
services for residents.They provide professional services to
families experiencing homelessness, domestic violence, sexual
violence, and stalking who reside throughout the Seattle and King
County area and who relocate from other counties and states. This
is a skilled professional position that is part of a team that
works with families in crisis to rapidly obtain and stabilize
housing. The families are survivors who are fleeing intimate
partner abuse and who have experienced/ experiencing domestic
violence crisis and are seeking safety, shelter, and housing.
Essential Responsibilities, Duties & Tasks
- Case Management: Provide case management, advocacy-based
counseling, information, referrals, and follow-up information to
emergency shelter and transitional housing program residents. Work
with residents to review individual goals and ongoing progress.
Provide information and advocacy regarding legal issues, medical
care, employment possibilities and housing referrals. Act as a
liaison between client families and community agencies involved
with their care and serve as an advocate to coordinate services
with providers as needed.
- Intake: Conduct screenings, assessments, and intake to admit
women, children and youth into both emergency shelter and
transitional housing programs.
- Conflict Resolution: De-escalate and mediate resident
conflicts, and modeling appropriate problem solving. Respond to
domestic violence crisis line, providing crisis intervention,
safety planning, support, advocacy-based counseling, information,
and referral to callers seeking assistance.
- Record Keeping: Complete confidential written documentation
including resident records, daily logs, weekly goal plans and
progress reports, along with overlapping the information to the
next Advocate on shift. Review resident files, and staff logs to
ensure program records and resident documentation is adequately
maintained on a consistent basis. Maintain clear and accurate case
notes of all significant interactions in the client records.
Complete outcome and exit paperwork, update room charts, and return
mail when necessary.
- Safety: Work to foster an atmosphere of support and safety for
residents, staff and volunteers. Help maintain order and security
in the buildings and communicate/enforce program policies and
procedures. Work with staff to maintain cleanliness in resident
apartments and office/service areas.
- Teamwork: Participate in program and agency meetings and
relevant trainings as required.
The duties listed above are intended only as illustrations of the
various types of work that may be performed. The omission of
specific statements of duties does not exclude them from the
position if the work is similar, related, or a logical assignment
to the position.
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Keywords: Solid Ground, Seattle , Domestic Violence (DV) Housing Case Manager, Executive , Seattle, Washington
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