Regional Vice President - Western Washington
Company: Family Resource Home Care
Location: Seattle
Posted on: May 4, 2024
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Job Description:
Job Summary
A Regional Vice President of Operations (RVP) is a senior executive
within the organization who is responsible for overseeing and
managing the operations of a specific geographic region. We are
searching for an RVP to support our Western Washington locations.
The role typically involves a wide range of responsibilities,
including the primary objectives below.
Primary Objectives
Culture: The Regional Vice President of Operations is a staunch
advocate for Family Resource Home Care's culture, which seeks to
balance a family like culture of support, engagement and respect
with a high performance culture committed with operational
excellence. The company's purpose is to improve more lives, and in
pursuit of this goal, we aspire to be the preferred provider of
home care services and an employer of choice.
Leadership: The RVP of Operations provides leadership and guidance
to a team of managers and staff within their region. They set
strategic direction and goals for the region, ensuring alignment
with the overall company objectives.
Operational Efficiency: They are responsible for optimizing the
efficiency of business operations within their region. This
includes growing the business, improving processes, managing costs,
and enhancing productivity. This includes supporting operations in
the absence of AOM or Branch Manager roles.
Financial Management: RVPs of Operations with support of the FRHC
finance team and senior leadership, is responsible for the budgets
within their region. They must ensure that the region operates
within budgetary expectations and seek ways to improve
profitability.
Performance Monitoring: They monitor key performance indicators
(KPIs) to assess the performance of the region, and provide
operational guidance on how to react and adapt to changing KPIs
with a focus on continuous improvement. This involves analyzing
data, identifying trends, and taking corrective actions when
necessary.
Customer Satisfaction: RVPs of Operations are responsible for
championing a high level of internal and external customer
satisfaction within their region.
Business Partner: They act as a business partner between functional
departments, their regional teams and community partners by
facilitating communication, collaboration, and alignment between
different departments.
Strategic Planning: Collaborating with key stakeholders, they
participate in the company's rate of change committee process. They
develop both regional and enterprise-wide strategies that support
the company's growth and objectives.
Talent Management: They are responsible for hiring, training, and
developing employees within their region. They must ensure that the
region has the right talent to meet its operational goals.
Working Conditions
The Region VP will spend a majority of their time in an office
environment indoors. This will require time both spent at a
computer station for office work and standing. An additional
percentage of their time will be in a variety of environments in
the performance of their objectives.
The usual business hours for this role will be Monday through
Friday 8am-5pm, however this role will require some evening and
weekends to meet job requirements.
This position will require travel as appropriate to visit branch or
HQ operations, approximately 50% of the time.
This position will have administrative supervision.
What We Offer
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Keywords: Family Resource Home Care, Seattle , Regional Vice President - Western Washington, Executive , Seattle, Washington
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