Senior Case Manager, Leaves and Accommodations, USA
Company: Disability Solutions
Location: Seattle
Posted on: September 28, 2024
Job Description:
Description & Requirementswho we arelululemon is an innovative
performance apparel company for yoga, running, training, and other
athletic pursuits. Setting the bar in technical fabrics and
functional design, we create transformational products and
experiences that support people in moving, growing, connecting, and
being well. We owe our success to our innovative product, emphasis
on stores, commitment to our people, and the incredible connections
we make in every community we're in. As a company, we focus on
creating positive change to build a healthier, thriving future. In
particular, that includes creating an equitable, inclusive and
growth-focused environment for our people.about this teamOur People
& Culture team is leading an important goal for lululemon: we aim
to develop inclusive leaders who enable growth and wellbeing for
all. The Health, Wealth, and Mobility team is on a mission to
continually enhance our employee experience. Our global Health,
Wealth, and Mobility portfolio consists of compensation, health
benefits, retirement programs, leaves & accommodations, wellness
programs, mobility and immigration, and a number of other important
components of the employee total rewards offering and experience.
The Case Manager, Leaves & Accommodations will report to the Senior
Manager, Leaves &Mental Well-being & Accommodations.a day in
the life
- Be the primary contact for our employees as they proceed
through the Accommodation process
- Provide end-to-end Accommodation case management of more
complex cases including partnering with People & Culture Business
Partners/Advisors to review accommodation requests and provide
recommendations
- Be the point of contact for more complex accommodations and
escalations for Canadian accommodations
- Possess exceptional communication and organizational skills,
superior attention to detail, ability to prioritize, strong
analytical and critical thinking skills, and a focus on customer
service
- Communicate the accommodation decision to employee, coordinate
development of Accommodation Plan, and partner with appropriate
stakeholder(s) for implementation
- Possess the ability to discern when to escalate complex issues
to the Senior Manager of Leaves Mental Wellbeing and
Accommodations
- Collaborate with STD/LTD vendor, People & Culture Business
Partners/Advisors on gradual return to work plans
- Maintain a case load of up to 65 cases.
- Ensure consistent response times against established Service
Level Agreements (SLAs)
- Support Canadian and/or US Short-term disability and leave
tickets
- Support with tasks across the Health & Wellbeing team as
required
- Support with adhoc assignments as requiredqualification
- 10+ years of accommodation case management experience.
- Understanding of US Accommodations/duty to accommodate.
- Proficiency with ServiceNow preferred.
- Discernment and decision-making.
- Using discretion and maintaining employee privacy around
sensitive information.
- HR experience/education.must haves
- Acknowledge the presence of choice in every moment and take
personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to
achieve great results.
- Communicate with honesty and kindness and create the space for
others to do the same.
- Lead with courage, knowing the possibility of greatness is
bigger than the fear of failure.
- Foster connection by putting people first and building trusting
relationships.
- Integrate fun and joy as a way of being and working, aka
doesn't take yourself too seriously.Additional NotesAuthorization
to work in US is required for this role. Compensation and Benefits
Package lululemon's compensation offerings are grounded in a
pay-for-performance philosophy that recognizes exceptional
individual and team performance. The typical hiring range for this
position is from $103,500 to 135,900 annually; the base pay offered
is based on market location and may vary depending on job-related
knowledge, skills, experience, and internal equity. As part of our
total rewards offering, permanent employees in this position may be
eligible for our competitive annual bonus program, subject to
program eligibility requirements. At lululemon, investing in our
people is a top priority. We believe that when life works, work
works. We strive to be the place where inclusive leaders come to
develop and enable all to be well. Recognizing our teams for their
performance and dedication, other components of our total rewards
offerings include support of career development, wellbeing, and
personal growth:
- Extended health and dental benefits, and mental health
plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to
name a few) Note: The incentive programs, benefits, and perks have
certain eligibility requirements. The Company reserves the right to
alter these incentive programs, benefits, and perks in whole or in
part at any time without advance notice. workplace arrangement This
role is classified as Hybrid under our SSC Workplace Policy:
In-person collaboration is important, and much of the role can be
performed remotely. Work is performed onsite at least 3 days per
week. #LI-Hybrid #LI-ME1
Keywords: Disability Solutions, Seattle , Senior Case Manager, Leaves and Accommodations, USA, Executive , Seattle, Washington
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