MANAGER, QUALITY ASSURANCE
Company: Crown Cork & Seal USA, Inc.
Location: Olympia
Posted on: May 6, 2025
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Job Description:
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About Crown:
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown
Holdings, Inc. is a global leader in the design, manufacture and
sale of packaging products for consumer goods. At Crown, we are
passionate about helping our customers build their brands and
connect with consumers around the world. - We do this by delivering
innovative packaging that offers significant value for brand
owners, retailers and consumers alike. With operations in 36
countries employing over 24,000 people and net sales of over $9.6
-billion, we are uniquely positioned to bring best practices in
quality and manufacturing to our customers to drive their
businesses locally and globally. - Sustaining a leadership position
requires us to build a team of highly talented, dedicated and
driven individuals. -
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Division Overview:
Crown's Beverage Division manufactures a variety of packaging
solutions for soft drinks, craft beers, coffees and teas as well as
new energy drinks. Crown Beverage leads the packaging industry with
innovative technologies that redefine how the world looks at
beverage cans. With a large printable surface area and a wide range
of sizes, shapes and decorating options, our aluminum cans are the
perfect packaging format to create compelling brand presence where
it counts. Here is your chance to join the Crown Beverage
Division.
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Location: Olympia, WA
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Position Overview:
The Quality Assurance Manager works closely with all aspects of the
manufacturing process from the raw material to the finished product
and support daily productions activities. - This is a managerial
position, which would include the daily supervision of Quality
Assurance Inspectors on the production floor.
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Duties And Responsibilities:
Reporting directly to the Plant Manager, the Quality Assurance
Manager responsibilities would include, but not be limited to, the
following: - - -
Accomplishes quality assurance human resource objectives by
recruiting, selecting, orienting, training, assigning, scheduling,
coaching, counseling, and disciplining employees; communicating job
expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions;
enforcing policies and procedures
Working with external customers by having a strong customer service
presence and delivery
Achieves quality assurance operational objectives by contributing
information and analysis to strategic plans and reviews; preparing
and completing action plans; implementing production, productivity,
quality, and customer-service standards; identifying and resolving
problems; completing audits; determining system improvements;
implementing change
Develops quality assurance plans by conducting hazard analyses;
identifying critical control points and preventive measures;
establishing critical limits, monitoring procedures, corrective
actions, and verification procedures, monitoring inventories
Validates quality processes by establishing product specifications
and quality attributes; measuring production; documenting evidence;
determining operational and performance qualification; writing and
updating quality assurance procedures
Facilitate proactive issues/concerns to production personnel to
ensure immediate corrective action. -
Maintains and improves product quality by completing product,
company, system, compliance, and surveillance audits; investigating
customer complaints; collaborating with other members of management
to develop new product and engineering designs, and manufacturing
and training methods
Prepares quality documentation and reports by collecting, analyzing
and summarizing information and trends including failed processes,
stability studies, recalls, corrective actions, and
re-validations
Updates job knowledge by studying trends and developments in
quality management; participating in educational opportunities;
reading professional publications; maintaining personal networks;
participating in professional organizations
Enhances department and organization reputation by accepting
ownership for accomplishing new and different requests and
exploring opportunities to add value to job accomplishments
Performs other job-related duties as required or assigned
Qualifications:
In addition to the specific responsibilities listed above, the
ideal candidate will possess the following:
Minimum Requirements
Bachelor's degree preferably in Quality, Project Management,
Chemistry, Biology or Food Service. -
Five to seven year(s) experience in a high-speed manufacturing
environment preferably in a food production environment
Minimum five (5) years hands-on experience in a manufacturing
environment with proven Quality Management System oversight
capability
At least three years of proven supervisory experience
Must have a desire for achieving excellence in customer
satisfaction, process and product quality and reliability
Excellent grasp and understanding of SPC (Statistical Process
Control). Six-Sigma, Lean Manufacturing
Strong background in HAACP, Food Safety, GMP and SQF
Proven track record of improved results -in the areas of quality,
safety and successfully leading and shaping an organization
Must have a hand-on work ethics
Approximately 10% overnight travel
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Preferred Requirements
Packaging industry experience
ISO background
Experience with 3rd party auditors, customer inspections and
regulatory inspections
Experience developing and performing facility and document internal
audits
Experience implementing and training SOPs
Competencies
Effective written, verbal and interpersonal skills. Ability to
communicate with all levels of plant personnel and company
management
Strong administrative, organizational and supervisory skills
A thorough understanding of Product Development concepts, material
properties, and finished product requirements
A thorough working knowledge of external customer requirements,
processes, and expectations
Proven ability to perform root cause analysis using various problem
solving techniques providing customer corrective actions
Able to professionally interact with customers whether
face-to-face, verbal via telephone or written communication via
emails or formal correspondence
A thorough understanding of common quality and problem solving
tools including Statistical analysis, Pareto charts, Gauge R&R,
PFMEA, Process Capability, and Histograms
A thorough understanding of Continuous Improvement and Lean Six
Sigma principles
A thorough understanding of equipment
engineering/installation/modification concepts
Strong knowledge of investigations, problem solving and corrective
action implementation
Ability to lead and manage all aspects of quality control
process
A thorough working knowledge of the processes involved in
manufacturing beverage cans
Must have process improvement and strategic planning skills
Ability to be observant and analytical, strong focus and attention
to detail, thoroughness and dealing with complexity
Good personal interactive skills are essential for the training,
coaching and leading plant hourly and management teams in the
Quality Management realm
Ability to interface with corporate engineering and customers,
concerning quality and process capability.
Analytical skills must be highly developed with an ability to
objectively evaluate data and perform statistical analysis.
Excellent technical writing skills required to provide reports to
create, maintain and update numerous written documents outlining
and detailing all planned goals, protocols, procedures, processes,
solutions and results related to implementation and monitoring of
quality assurance measures. - -
Complete multiple projects with deadlines while performing
regularly assigned duties.
Ability to work independently or with a team.
Strong problem solving skills through an individual and/or
collaborative approach.
Must be able to look at new solutions and "think outside the
box."
Effective leadership skills such as conflict resolution,
communication, decision making, etc.
Demonstrated employee relations skills and the ability to motivate
people.
Excellent time management and project maintenance skills as well as
the ability to multi-task.
Excellent oral and written communication skills. -
Experience with computer software and working knowledge of various
-computer programs (Excel, Word, Access, Minitab, KMS, SAP, ETQ,
etc.)
Has a keen attention to detail
Self motivated, results oriented and excellent personal skills
Extremely organized
Champion internal audit process through continuous improvements,
share best practices and teamwork
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Physical Requirements
While performing the duties of this job, the associate is regularly
required to sit, stand, walk, use hands, reach with hands and arms,
and may be required to balance, stoop, kneel, crouch, -crawl, climb
steep stairs to be on a high platform
The associate may lift and/or move up to 10 pounds
Specific vision abilities required by this job include close
vision, distance vision, color vision and ability to adjust
focus
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Working Conditions
Generally works in a plant environment but will be required to
perform some job duties inside a typical office setting
While performing the duties of this job, the associate may be
exposed to moving mechanical parts and vehicular traffic -
The associate may be exposed to a wide range of temperatures
The noise level is frequently loud
Availability to work off-hours and/or weekend/s to support the
plant, as needed. -
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Possible Equivalent Military Titles
Transportation Maintenance Manager; Submarine Maintenance Manager;
Management Analyst and Planner; Purchasing and Contracting Manager;
Electrical Engineer; Electronics Engineer; Life Scientist; Marine
Engineer; Nuclear Engineer; Physical Scientist
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*Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.
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Benefits:
Location:
This position is located in -Olympia, Washington on Fones Rd. -
Salary Range: $91,889.00 - $145,976.00
-Benefits: As a new employee, you become eligible for benefits
under the Plan the 1st of the month following one full month of
employment and must enroll within 30 days of your eligibility date
to have coverage for the remainder of the current Plan year
(January 1 through December 31). Medical, dental, vision,
prescription, and 401k.
Crown offers competitive pay, comprehensive benefits including free
company paid health insurance for employees as well as company
matched 401(k).
Interested:
Take the next step in your career and apply online today at . -
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EEO/AA/Vets/Disabled
Keywords: Crown Cork & Seal USA, Inc., Seattle , MANAGER, QUALITY ASSURANCE, Executive , Olympia, Washington
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